1 / 3Families of Care Advantage's Roanoke-area home care clients often speak warmly of specific caregivers and CNAs, praising their reliability, work ethic, and compassion. One reviewer raised serious concerns about caregiver pay and last-minute staffing issues, which is worth noting given the agency's Google rating sits at 3.7 from 75 reviews.
AI-generated from reviews and community data.
Care Advantage provides in-home care services in Salem, Virginia, serving Roanoke families with flexible care plans tailored to individual routines, preferences, and goals. The company offers personal care, companionship, household help, and specialized support including dementia care and chronic condition management, with services designed to adapt as needs change.
Care Advantage emphasizes caregiver quality as a priority, ensuring all caregivers are licensed, bonded, and insured. Caregivers receive comprehensive training and education with nurse oversight, are thoroughly background-checked, and trained in both hands-on support and empathetic care. The company uses a Care360 tool to ensure comprehensive proactive care management.
The company focuses on helping clients feel safe and comfortable at home through support with daily activities, specialized care for chronic conditions, and ongoing companionship. Services address both the practical and emotional aspects of care, with caregivers trained to build trust and provide professional, personal support.
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Help Me Choose3.7overall · 75 ratings combined
3.7★ on Google (75)
Sharon McQuerry
Jul 2026
My daughter is my caregiver and what a true blessing. She comes early when I ask, she cleans, cooks and does everything. Brings me morning donuts!!! Care Advantage has also been the best!! They introduced us to ACG Hospice and what a Blessing. Ms Jennifer at Care Advantage has been a blessing to me because she us such a blessing to my daughter Sharon McQuerry. Thank you Care Advantage from me and my daughter!! Michael McQuerry
Virginia
Jul 2026
My caregiver Erica Dunlap has an excellent work ethic!! She goes above and beyond what I ask. The work she does is amazing and efficient. She has a great attitude and very easy to talk to. I am truly blessed to have Erica as my caregiver!!
Maureen Jones
Jul 2026
Proverbs 1:7, The fear of the LORD is the beginning of knowledge: but fools despise wisdom and instruction.
Joe Donald
Feb 2026
The staff that I’ve encountered very good very professional however, when it comes to upper management, the last-minute staffing issues. The promise of a raise after a 30 day trial period only for six months in to we still be paying nurses minimum wage is absolutely insane. It’s sad that a kid fresh out of high school can go flip burgers and make three dollars more an hour than people you guys send to other people‘s homes to care for them. It blows my mind how you expect someone the faithfully work for you and be reliable when you pay them less than every fast food chain in the area.
Cheryl Wray
Dec 2025
Care Advantage is highly recommended! We've been using Care Advantage since April of this year to help with my father's care. All the staff is professional and courteous. Courtney Bailey, his CNA, is professional and always willing to help. She treats my parents with respect and great care. I can ask her to manage a task and know that it will be done. She leaves us notes if she needs to provide feedback on him and always makes us feel like he is being taken care of. We appreciate this company and their staff.
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