Tony Holmes
Nov 2024
My experience has been outstanding with this company. My elderly mother needed assistance and their care and professionalism with her has been excellent
Quick Facts
- Medicare quality
- 1.5 of 5 stars
- Medicare certified
- Since 1996
Home Health Compare
What Families Think
Capuano Care is a small home health and hospice provider in East Longmeadow with only a handful of Google reviews, and opinions are sharply divided. Some families describe years of consistent, professional in-home nursing care, while others report communication breakdowns and unresolved complaints with the office.
The Good
- Skilled nursing and personal care over 3+ years
- Caregivers described as consistent and professional
- Family felt heard when concerns were raised
- Long-term caregiver relationships felt personal, not transactional
The Bad
- One report of being ignored or forgotten by staff
- One report of unresolved complaints despite contacting administrator
- One reviewer said office staff never followed up as promised
AI-generated from reviews and community data.
Capuano Care is a home health agency serving East Longmeadow, Massachusetts offering Home Health. Families rate it 3.3 out of 5 across 4 reviews.
About Capuano Care
Capuano Care is a home health and hospice community in East Longmeadow, Massachusetts.
Families rate Capuano Care 3.3 out of 5 based on 4 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Capuano Care
Home Health
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Help Me ChooseReviews of Capuano Care
3.3overall · 4 ratings combined
3.3★ on Google (4)
Jacqueline Cedeño
Sep 2022
They at times forget you exist but…
Michael O'Connor
Dec 2020
My parents had in-home care provided by Capuano for 3+ years. They received both Skilled nursing and personal care nursing. Our family couldn’t be more pleased with the services provided. Consistent, Caring, Professional, Conscientious are a few words that come to mind. If we had an issue we always were able to call and speak to a supervisor, our voices were always listened to. Our two primary care givers became more like family than hired service professionals. High recommend!
THE JAMN FAM
Feb 2020
I have a family member receiving services from them. Ive called several times to voice concerns and complaints about nurses they have sent over. I even had a personal conversation with the administrator yet nothing has changed. Went to the office in person and nobody came out to even see what was going on. Instead they took my phone number and never called back. I do not recommend this homecare company to anyone. There are many others out there I suggest you look elsewhere.
Medicare Quality of Care
Capuano Care is a Medicare-certified home health agency (certified since 1996). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
1.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency78%US 79%
- Rated their overall care 9 or 10 out of 1084%US 85%
- Care was given in a professional way85%US 89%
- The team communicated well84%US 86%
- The team discussed medicines, pain and home safety88%US 82%
118 completed patient surveys, 29% response rate.
Hospital outcomes
- Discharged to the community60%US 80%Worse than
How patients did
- Care started within 2 days of referral70%US 94%
- Patients got better at walking or moving around71%US 83%
- Patients got better at getting in and out of bed84%US 83%
- Patients got better at bathing82%US 86%
- Patients' breathing improved58%US 85%
- Patients got better at taking medications correctly62%US 81%
- Patients who had a fall with major injury (lower is better)0%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations77%US 61%
Service area
Capuano Care reports serving 30 ZIP codes, including Springfield, Chicopee, Longmeadow, Agawam, East Longmeadow, Feeding Hills, Hampden, Holyoke, Indian Orchard, Ludlow and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 227433. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Capuano Care offer?
Capuano Care offers Home Health.
Where is Capuano Care located?
Capuano Care is located at 265 Benton Dr Ste 201 in East Longmeadow, Massachusetts.
What do families say about Capuano Care?
Capuano Care is a small home health and hospice provider in East Longmeadow with only a handful of Google reviews, and opinions are sharply divided. Some families describe years of consistent, professional in-home nursing care, while others report communication breakdowns and unresolved complaints with the office.
Does Medicare cover care from Capuano Care?
Yes. Capuano Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 1.5 out of 5 stars.
Do I need a referral to use Capuano Care?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Capuano Care?
Submit the Request Information form on this page to connect with Capuano Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Capuano Care? Claim this listing to update photos, pricing, and details. It's free.
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