Brookstone Terrace of Thomasville Assisted Living and Memory Care

Sarah Farrell

Mar 2024

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Our Dad has been in the memory care unit for almost two years. Everyone is so kind. They do a wonderful job of caring for him and the other residents. They are always doing fun activities and the food is delicious! It gives such peace of mind.

Carolyn

Mar 2024

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I have nothing but good things to say about Brookstone Terrace .. Each time I visited my family member..I'm always greated with a hello and a smile ..the residents are clean and neatly dressed..the food as well smells good and it's served to the residents on time never have I heard them upset about their meals not being on time the building is clean and all the staff are very friendly and helpful I'm really proud of one person by the name of Samantha Hanna she has been with the company for a while..and has worked her way up into management you can tell she love her job and care about her residents..people that don't work in this field take likely to what's needed to make sure things are ran smoothly to satisfy everyone..keep doing what you're doing Ms Hanna and the rest of the staff ..job well done 👏 ✔️ 👍

M B

Mar 2024

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This place is horrible. My aunt has NEVER received the right medications. When we figured this out OURSELVES and confronted the staff their responses are "we just work here." When we dug further we were told that the scripts they received were not clear so they just didn't give her those medications - they didn't bother to contact us or the doctor for clarification, they just ignored it. My aunt had multiple health issues as a result of this. They never answer the phone, it just rings until it times out and disconnects and you have to call back. This happens any time, day or night. If you call someone's direct line and leave a message, you never get a return call. They tell you wonderful things to get you to come here then, once you've moved in your family member, you see the truth. Every employee there is MISERABLE, they are constantly understaffed, never answer phones, will not return voicemails. Once we did more research, we also found that every time they were about to be "fined" for violations, they just rename the place and rebrand. If you care about your loved one, stay as far away from this place as possible. RESPONSE TO OWNER: Yes, I am very aware of where my aunt lived, right down the road from the Food Lion, formerly known as Spring Arbor before the current rebranding to Brookstone. As stated, when you are "about to be 'fined' for violations, you just rename the place and rebrand." And no, your recent reviews on google, other review sites, social media, and via word of mouth are not positive. I would recommend instead of focusing on rennovations and cosemtic upgrades to cover up poor quality, instead do something to improve communication, resident care, resident experiences, and hire people who actually WANT to do the job, care about people, and aren't just there to collect a paycheck and use "I just work here" as an excuse to not even have to do the bare minimum. And have people ANSWER PHONES AND RETURN CALLS, I cannot count how many times we tried to call the main number day or night and it would just ring and ring and finally disconnect or, we left numerous messages when someone finally did pick up and no return call. You took the problems that were already there and just splashed new paint on them.

Donna Anne Gardner Bean

Jan 2024

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This facility is rated THE WORST IN NORTH CAROLINA! The only difference is that they change the name every time they are about to be closed down👎👎👎. One star⭐is actually OVERRATED! Look anywhere else if you want to keep the person alive! TRUTH✝️!!!

Squirrel Schulte

Jan 2018

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family member is here...has been better in the past but new people are hopefully taken over to fix it