3.9(12 ratings)· Thomasville average: 3.9
California CDSS
Reviews for Brookstone Terrace are sharply divided: some families describe attentive, friendly staff and a clean, well-run memory care unit, while others report serious medication mistakes and communication breakdowns. The average rating reflects this split, with both five-star praise and one-star warnings about care quality.
AI-generated from reviews and community data.
Brookstone Terrace of Thomasville Assisted Living and Memory Care is a senior living community in Thomasville, North Carolina offering Assisted Living and Memory Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 12 reviews.
Brookstone Terrace of Thomasville is an assisted living and memory care community in Thomasville, North Carolina. The community serves both independent assisted living residents and those with mild to late-stage dementia, including Alzheimer's and other memory-related conditions, in a secured, home-like environment.
The community provides personalized, round-the-clock care tailored to individual needs. Services include dietitian-approved meals, 24-hour care assistance, medication management, and transportation for outings and appointments. An all-inclusive monthly fee covers all services regardless of the resident's care level.
Brookstone Terrace emphasizes a small community size that allows for individualized attention to each resident. The facility offers varied social activities to encourage interaction and active living, with a focus on helping residents live fulfilling lives. The community maintains secured access with password-protected entry for family visits.
The community is one of six Brookstone Terrace locations, with additional facilities in Clemmons, Greensboro, Greenville, Woodruff, and Simpsonville. Staff includes certified nursing technicians available 24 hours a day with a day nurse and assigned doctor on site.
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Help Me Choose3.9overall · 12 ratings combined
3.9★ on Google (12)
Sarah Farrell
Mar 2024
Our Dad has been in the memory care unit for almost two years. Everyone is so kind. They do a wonderful job of caring for him and the other residents. They are always doing fun activities and the food is delicious! It gives such peace of mind.
Carolyn
Mar 2024
I have nothing but good things to say about Brookstone Terrace .. Each time I visited my family member..I'm always greated with a hello and a smile ..the residents are clean and neatly dressed..the food as well smells good and it's served to the residents on time never have I heard them upset about their meals not being on time the building is clean and all the staff are very friendly and helpful I'm really proud of one person by the name of Samantha Hanna she has been with the company for a while..and has worked her way up into management you can tell she love her job and care about her residents..people that don't work in this field take likely to what's needed to make sure things are ran smoothly to satisfy everyone..keep doing what you're doing Ms Hanna and the rest of the staff ..job well done 👏 ✔️ 👍
M B
Mar 2024
This place is horrible. My aunt has NEVER received the right medications. When we figured this out OURSELVES and confronted the staff their responses are "we just work here." When we dug further we were told that the scripts they received were not clear so they just didn't give her those medications - they didn't bother to contact us or the doctor for clarification, they just ignored it. My aunt had multiple health issues as a result of this. They never answer the phone, it just rings until it times out and disconnects and you have to call back. This happens any time, day or night. If you call someone's direct line and leave a message, you never get a return call. They tell you wonderful things to get you to come here then, once you've moved in your family member, you see the truth. Every employee there is MISERABLE, they are constantly understaffed, never answer phones, will not return voicemails. Once we did more research, we also found that every time they were about to be "fined" for violations, they just rename the place and rebrand. If you care about your loved one, stay as far away from this place as possible. RESPONSE TO OWNER: Yes, I am very aware of where my aunt lived, right down the road from the Food Lion, formerly known as Spring Arbor before the current rebranding to Brookstone. As stated, when you are "about to be 'fined' for violations, you just rename the place and rebrand." And no, your recent reviews on google, other review sites, social media, and via word of mouth are not positive. I would recommend instead of focusing on rennovations and cosemtic upgrades to cover up poor quality, instead do something to improve communication, resident care, resident experiences, and hire people who actually WANT to do the job, care about people, and aren't just there to collect a paycheck and use "I just work here" as an excuse to not even have to do the bare minimum. And have people ANSWER PHONES AND RETURN CALLS, I cannot count how many times we tried to call the main number day or night and it would just ring and ring and finally disconnect or, we left numerous messages when someone finally did pick up and no return call. You took the problems that were already there and just splashed new paint on them.
Donna Anne Gardner Bean
Jan 2024
This facility is rated THE WORST IN NORTH CAROLINA! The only difference is that they change the name every time they are about to be closed down👎👎👎. One star⭐is actually OVERRATED! Look anywhere else if you want to keep the person alive! TRUTH✝️!!!
Squirrel Schulte
Jan 2018
family member is here...has been better in the past but new people are hopefully taken over to fix it
Brookstone Terrace of Thomasville Assisted Living and Memory Care offers Assisted Living and Memory Care.
Brookstone Terrace of Thomasville Assisted Living and Memory Care is located at 915 W Cooksey Dr in Thomasville, North Carolina.
Reviews for Brookstone Terrace are sharply divided: some families describe attentive, friendly staff and a clean, well-run memory care unit, while others report serious medication mistakes and communication breakdowns. The average rating reflects this split, with both five-star praise and one-star warnings about care quality.
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