4.1(15 ratings)· Pensacola average: 4.1
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Brookdale Pensacola is a senior living community in Pensacola, Florida offering Assisted Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 15 reviews.
Brookdale Pensacola is a senior living community offering independent living, assisted living, and skilled nursing or long-term care. Operated by Brookdale Senior Living, the community features 24-hour staff, on-site nursing, private rooms with private bathrooms, restaurant-style dining, housekeeping and laundry services, medication management, an emergency call system, and social activities in gathering spaces that are wheelchair accessible.
Most reviewers praised the staff warmth and compassionate care, with families noting that visiting staff greet them warmly and that residents appear engaged and happy. Several reviewers highlighted recent improvements under new leadership and kitchen staff. One reviewer wrote, the facility has "a staff that are warm, helpful and have the air of a calling and not a paycheck." A chaplain who has spent considerable time at the community remarked on the inviting atmosphere and the quality of interactions between residents and staff.
Reviews were mixed regarding responsiveness to resident needs, with some families expressing concern about wait times for assistance and staffing levels. One reviewer reported lengthy delays in help with bathroom access and cited rapid increases in monthly costs.
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Help Me Choose4.1overall · 15 ratings combined
4.1★ on Google (15)
jeff carlton
Feb 2026
As a hospice chaplain I’ve had a lot of opportunities to experience the facility and especially the staff. First, the door is open and I greet a smiling face. Second is the smell that invites you in to a beautiful dayroom. Third is the staff that are warm, helpful and have the air of a calling and not a paycheck.<br><br>If I ever need a home away from home, I’d be thrilled to live here. Ozzie Carlton / Gentiva Hospice
Gail Ewing
Oct 2025
My parents moved into Brookdale in May 2025. I searched all over town to find a place I felt would be perfect for them, and without a doubt, it was Brookdale! The staff is so loving and caring. Nikki, the new chef, is incredible. My mom loves the food. My 95-year-old dad went to heaven in early June, and the staff wrapped my mom in compassion and empathy. Lakesha, the new director, is innovative and creative and is very patient-centered.<br>The residents appear to be very happy and content. As an RN, I looked for a facility with very critical eyes, and Brookdale has not disappointed!<br>Gail Ewing & family
Arthur Bivins
Jul 2025
Brookdale has come some ways and still undergoing improvement as time allow. They have a new director that cares for the building and the residents and it shows. I also see new staff members who also interacts with the residents and from what I can see they light up when entering the building. When visiting I am greeted with a smile and always told to travel safe when leaving, every time. I am one who believes change is good when it's beneficial and I can't wait to see the new and improve changes that continues to come to Brookdale. And I want the staff to keep up the good work.
Bill McBroom
Jul 2025
Very poor care. Mother waited 30 min. To 1 hour for help getting to the bathroom.I spoke with 4-5 other wheel chair residents and they all said same thing. You wait a long time for help. Mother began to decline and in 1 month price went from $4,400.00 to $13,600.00<br>Yes, that is NOT a typo above!<br>Understaffed!!
tracy schnick
Apr 2023
This is a place full of Love. The bonds between residents and each other and the staff is life long.
Brookdale Pensacola offers Assisted Living.
Brookdale Pensacola is located at 8700 University Parkway in Pensacola, Florida.
Brookdale Pensacola carries a 4.1 out of 5 rating from 15 Google reviews. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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