Brookdale East Niskayuna

Annalara Ellerup

Aug 2025

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I don’t understand the positive reviews! Other than the care staff (not management) being lovely, there is absolutely nothing going on for the residents. They even keep the 2 wings separated 95% of the time, the courtyard is locked and no one has the key on the weekends.<br><br>They are so understaffed that it can take up to 15-20 minutes to find someone if help is needed. Rarely a reception to let you in or out.<br><br>Any concerns with management falls on deaf ears- even the care staff complained about management.<br><br>I won’t even go into the laundry system! Everything disappeared! Mom always blamed.<br><br>Mom now at Perergine in Colonie and it’s fantastic. Both wings open at all times with numerous lounge and dining areas. Everywhere you look there is a staff member. There are activities throughout the day.<br><br>Her clothes are not missing or damaged. And mom is never blamed for anything. And mom is much happier.<br><br>An after thought…. Because I’m still so disturbed by the management staff’s concern for the residents: when mom moved out (was asked to leave actually- we believe it was because we complained too much about the care given) the director Elizabeth didn’t even bother to come out of her office to say good-bye or wish mom well. She was right there in her office watching us move mom out. Truly disturbing.

Lillian Klima Medina

Oct 2024

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Being a mental health professional and familiar with facilities that provide dementia care, it was challenge to find a place after COVID that was actually functioning safely, especially around staffing issues. Brookdale East has somehow found a way to maintain appropriate standards of care that are put into practice and not just advertising sound bites. It’s a lovely joyful experience going there to visit and feeling comfortable when I leave my mother, knowing she is safe and happily engaged in her world there. Thank you to the Brookdale East Team, you are deeply appreciated.

Amirah Barros

Jul 2024

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I called for general information and the person I was speaking to hung up on me b/c I said I prefer speaking over the phone then coming in just to get general information , I pressed option two I believe it was for the director , horrible customer service

bj truax

Oct 2023

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At Brookdale East, my mother has regained her ability to make independent choices; her physical strength to walk w/walker; and her interest in social engagement with other residents. Thank you, BD staff!

Mary Ruby

Jan 2023

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I know nobody likes going to the hospital but I'm so grateful for Brookdale I respect the fact that they are cautious and care enough to send a person out when they are need. The staff in the facility or welcoming beautifully arranged like a family home and the food is good my grandma does not complain as much as she used to.