Brookdale East Niskayuna

Annalara Ellerup

Aug 2025

via Google ↗

I don’t understand the positive reviews! Other than the care staff (not management) being lovely, there is absolutely nothing going on for the residents. They even keep the 2 wings separated 95% of the time, the courtyard is locked and no one has the key on the weekends.<br><br>They are so understaffed that it can take up to 15-20 minutes to find someone if help is needed. Rarely a reception to let you in or out.<br><br>Any concerns with management falls on deaf ears- even the care staff complained about management.<br><br>I won’t even go into the laundry system! Everything disappeared! Mom always blamed.<br><br>Mom now at Perergine in Colonie and it’s fantastic. Both wings open at all times with numerous lounge and dining areas. Everywhere you look there is a staff member. There are activities throughout the day.<br><br>Her clothes are not missing or damaged. And mom is never blamed for anything. And mom is much happier.<br><br>An after thought…. Because I’m still so disturbed by the management staff’s concern for the residents: when mom moved out (was asked to leave actually- we believe it was because we complained too much about the care given) the director Elizabeth didn’t even bother to come out of her office to say good-bye or wish mom well. She was right there in her office watching us move mom out. Truly disturbing.

Lillian Klima Medina

Oct 2024

via Google ↗

Being a mental health professional and familiar with facilities that provide dementia care, it was challenge to find a place after COVID that was actually functioning safely, especially around staffing issues. Brookdale East has somehow found a way to maintain appropriate standards of care that are put into practice and not just advertising sound bites. It’s a lovely joyful experience going there to visit and feeling comfortable when I leave my mother, knowing she is safe and happily engaged in her world there. Thank you to the Brookdale East Team, you are deeply appreciated.

Amirah Barros

Jul 2024

via Google ↗

I called for general information and the person I was speaking to hung up on me b/c I said I prefer speaking over the phone then coming in just to get general information , I pressed option two I believe it was for the director , horrible customer service

bj truax

Oct 2023

via Google ↗

At Brookdale East, my mother has regained her ability to make independent choices; her physical strength to walk w/walker; and her interest in social engagement with other residents. Thank you, BD staff!

Mary Ruby

Jan 2023

via Google ↗

I know nobody likes going to the hospital but I'm so grateful for Brookdale I respect the fact that they are cautious and care enough to send a person out when they are need. The staff in the facility or welcoming beautifully arranged like a family home and the food is good my grandma does not complain as much as she used to.