Brookdale Brookfield

Tom Hendrix

May 2026

via Google ↗

Is Alice and John still in a meeting ?! Asking for a friend 🤡 …..,

Jill John

Feb 2026

via Google ↗

After losing her husband, my mother-in-law moved into the Brookdale in Brookfield (the one off of Bluemound Road) in July 2025. She required a walker and needed assistance in bathing. She was paying for the highest level of care out of pocket. While we were impressed by the food and friendliness of most staff members, she was not getting the care we expected and paid for. Although my husband visited daily, she was not being taken to meals needing help to transport because she was in a wheelchair. We purchased ensure to try to supplement but she lost 10 pounds within three months which is a lot for someone that weighs 110 pounds. During meal time, she was placed with a group of other women but after a month on her birthday they put her at a table by herself for an unknown reason. As she was adjusting to the facility and loss of her husband this response was very hurtful and bothered her a lot. Her call button was difficult to use. It was a new button system that required residents to hold the button firmly until it vibrated. Unfortunately staff were not responding in a reasonable amount of time or consistently responding at all. We asked if we could have the old style call buttons but they said they did not have any however someone that was admitted shortly after received one of those buttons. Nights and weekends were the worst times to get help. When responding, untrained staff did not know how to turn off the button so my husband had to train them how to do so. At times, she slept in her clothing from the previous day and was not changed. Her linens were soaked and she received several UTI's during her stay. She was supposed to get bathed twice a week but that did not happen. When asked, they responded that she said she did not want to bathe. I understand that she can refuse but we were not sure if she was even asked or encouraged to bathe. Because of the frequent UTI's, she became weak and required a sara stedy which we purchased to help transition her to her bed. My husband had to train some staff that did not know how to use the sara steady. We saw bruising on her wrists that looked like someone had grabbed her. She wore a gold cross with a gold chain daily. The gold chain was taken and replaced with a cheap chain by someone. This supports that she did not lose the chain but it was intentionally replaced. In addition, she said that a staff person had asked her to write them a personal check which we reported but she could tell us the name of the person. When she started using the sara stedy, they wanted to move her to a different building across the street with memory care. We toured the building then began to look for a new facility. We moved her at the end of November 2025. We are so glad that we did. In the new facility, she receives her baths twice a week. Yes, she can say no but somehow it is getting done. She is dressed in clothing with combed hair and even earrings put on. At night, she is changed into her pajamas with clean sheets. She has become stronger at the new facility and is receiving her PT consistently currently able to walk across a large therapy room no longer requiring a sara stedy. She participates in all meals, church, exercise class, and social events.

Mark Juds

Apr 2025

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My mom was a resident of Brookdale memory care in Brookfield for about 3 years. The entire facility was clean, bright and cheerful. The staff were excellent, friendly, welcoming, caring, patient, alert, helpful and attentive. I visited mom 2 or 3 times every week. The staff knew me and greeted me by name, and I knew their names. Communication was very good with the staff and management and with the executive director, Nicole Armstrong, who regularly reviewed and discussed mom’s needs and options with me. They have many regular daily activities as well as other seasonal and monthly activities, and I participated in many of them with mom. I know that mom enjoyed living at Brookdale in Brookfield.

Todd Koeppel

Feb 2025

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My mom was in all 3 Brookdale facilities in Brookfield, and we always felt she was getting such wonderful care and attention.<br><br>Brookdale also did a nice job inviting the families for receptions or to see the residents' artwork or crafts.<br><br>They had many activities for the residents and respected many of the holidays with themed events.<br><br>The team was so patient with my mom's cognitive decline as well. They also helped us learn how to be better working through her dementia.<br><br>We were so happy we chose Brookdale.

R F

Feb 2025

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I cannot say enough wonderful things about the Memory Care Unit at Brookdale in Brookfield. My Grandmother lived there for 2 years until she passed away. From the moment we walked through the doors, we felt a sense of warmth, professionalism, and genuine care. The staff was incredibly compassionate, patient, and well-trained in dementia care, and ensured that each resident received personalized attention and respect.<br><br>The facility itself was clean, well-maintained, and thoughtfully designed to create a safe and comfortable environment for residents. They structured daily activities which helped the residents engaged and maintain their cognitive and emotional well-being.<br><br>The Executive Director is outstanding. She kept our family well-informed and involved, offered updates and support, which gave us great peace of mind in the final years of my Grandmother's life. She helped us navigate in-place hospice care so my Grandmother did not have to move as her health declined and was with us every step of the way during her final days and hours.<br><br>If you're looking for a place where your loved one will be treated with dignity, kindness, and expert care, I highly recommend Brookdale. They made a world of difference for our family, and we are truly grateful for the love and attention they provided every day.