Ruben Guerra
Feb 2024
Plesent
Brook Oaks Senior Residences
1725 Colcord Ave3.5(6 ratings)· Waco average: 4.3
Part of National Church Residences · all operators · 49 communities · 4.1★ average
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1 / 3Quick Facts
Brook Oaks Senior Residences is a senior living community in Waco, Texas offering Independent Living. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 3.5 out of 5 across 6 reviews.
About Brook Oaks Senior Residences
Brook Oaks Senior Residences is an independent living community in Waco, Texas, offering private rooms with 24-hour staff support. The community features restaurant-style dining, housekeeping, wheelchair accessibility, cable or satellite television, gathering and activity spaces, and an outdoor patio with social activities.
Reviewers offered mixed perspectives on the community. Some found the apartments appealing and praised management, while others raised concerns about housekeeping standards, maintenance issues including elevator outages and smoke detector problems, and staffing transitions. One reviewer noted improvement following a change in management.
Types of Care at Brook Oaks Senior Residences
Independent Living
Amenities
Room Amenities
- Cable or Satellite TV
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Outdoor Patio
Activities
- Social Activities
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Help Me ChooseReviews of Brook Oaks Senior Residences
3.5overall · 6 ratings combined
3.5★ on Google (6)
Amy Smith
Jan 2024
I know a few residents who live here. I have been less than impressed. The elevator has been out, leaving handicapped folks upstairs without an easily accessible way down. They have been without a manager, but now have one, so I’m hopeful things will improve. I have called National Church Residences main number to speak with them regarding bed bugs, numerous smoke detectors beeping from insufficient batteries as well as another facility they run on Stewart Dr. having numerous residents without heat during the recent, several day freeze that we’ve had. I have yet to receive a return call as requested. National Church Residences, please look at getting this elder population what they need.
Mikej Jefferson
Oct 2022
Hope to call it HOME soon.. Living there NOW!!!
Linda Jaramillo
Aug 2021
My mother lives in this place and at first they were really nice. However, now it is a different story. The floors are dirty. There are spots on the floor that I have seen for the last year still sitting there that looks like something was spilt and no one has cleaned it. They use to vacuum the hallways and now they do not do any kind of housekeeping. They have no management on site. There is no one there but a handyman that is unable to do things because he hurt himself. There is no backup person to step in if he cannot do the job. My mother has a smoke detector that has been sitting on her dresser for almost three months. She has light bulbs that have not been replaced. There is no on-site activity coordinator. There is no one to call, but the maintenance line that goes no where.<br>I really would like for someone to go in there and get that building up to what it was when they first opened. I was really glad that my mother found this place and the apartments are cute and just enough room, but the upkeep on this place has gone downhill.
Yolanda Raymond
Mar 2017
Very nice apartments for Seniors and the Manager is awesome
Frequently Asked Questions
What types of care does Brook Oaks Senior Residences offer?
Brook Oaks Senior Residences offers Independent Living.
Where is Brook Oaks Senior Residences located?
Brook Oaks Senior Residences is located at 1725 Colcord Ave in Waco, Texas.
What do families say about Brook Oaks Senior Residences?
Brook Oaks Senior Residences carries a 3.5 out of 5 rating from 6 Google reviews. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Brook Oaks Senior Residences?
Submit the Request Information form on this page, or contact Brook Oaks Senior Residences directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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