BrightStar Care

3.3(10 ratings)· Monroeville average: 3.8

1 / 5

Quick Facts

Check-in frequency: Caregiver performs 2-hour in-home check-ins

What Families Think

Families of home health and hospice clients at BrightStar Care in Monroeville generally praise specific caregivers for their kindness, reliability, and initiative, though one reviewer raised concerns about staffing and training.

The Good

Caregivers described as kind, dependable, and attentive
One caregiver credited with improving client's physical capacity
Staff described as courteous and accommodating
Caregivers perform regular check-ins during shifts

The Bad

One report of understaffing, poor training, and unreliable caregivers
No published pricing information available

AI-generated from reviews and community data.

BrightStar Care is a home care agency serving Monroeville, Pennsylvania offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 3.3 out of 5 across 10 reviews.

About BrightStar Care

BrightStar Care in Monroeville, Pennsylvania provides home health and hospice services. The agency serves clients in their own homes with personalized care plans.

Family experiences with BrightStar's caregivers are notably mixed. Several families praised specific aides for their attentiveness, reliability, and initiative, one noted that their caregiver "takes initiative" with regular check-ins, while another credited their mother's aide with helping improve her physical capacity. Families described staff as pleasant and dependable. However, other families reported significant concerns about training quality, work ethic, and responsiveness, citing what they viewed as unreliable service.

BrightStar Care Monroeville holds a 3.3 out of 5 Google rating based on 10 reviews, reflecting this split in family satisfaction. Prospective clients should discuss specific caregiver assignment and training practices directly with the office.

Types of Care at BrightStar Care

At-Home Care

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of BrightStar Care

3.3overall · 10 ratings combined

3.3★ on Google (10)

Write a review

Anthony Cox

Nov 2023

via Google ↗

Under staff not really trained poor work ethic not reliable poor listening skills lazy incompetent people

Shirley Hester

Oct 2019

via Google ↗

I am very pleased with the staff at Brightstar. They do an excellent job in making sure my mom is taken care of. I am exceptionally grateful for her caregiver Jamal Lane. He has worked with my mom and has helped to increase her physically capacity. I never have to worry about my mom when he is there and he doesn’t mind doing the little things for her to put a smile on her face. Thanks so much you guys are awesome!

Todd Hixon

Oct 2019

via Google ↗

I have been working with my new caregiver Ebony. It has been a breath of fresh air, it seems like all the personnel that have worked with me has been so pleasant and accommodating. I have been working with the Monroeville office, since May 01, 2018. My current Caregiver Ebony, is very courteous, takes initiative. She does 2 hr. checks to make sure I'm OK, and to see if I need anything as well as what part of the house she will be in. Todd

Shane Hatch

Aug 2019

via Google ↗

Although she's only been my caregiver for a short time, ROMAN seems very dependable, pleasant, competent, and she takes initiative in doing her work.

Kathryn Milligan

Jul 2019

via Google ↗

Very happy with mom's aide Aja. She is kind and caring to mom.

Frequently Asked Questions

What types of care does BrightStar Care offer?

BrightStar Care offers At-Home Care.

Where is BrightStar Care located?

BrightStar Care is located at 4099 William Penn Hwy Ste 501 in Monroeville, Pennsylvania.

What do families say about BrightStar Care?

How can families visit BrightStar Care?

Submit the Request Information form on this page to connect with BrightStar Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at BrightStar Care? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Monroeville.

East Boros Senior Apartments

Monroeville, Pennsylvania0.3 mi

4.4(14)

Independent Living