Anthony Cox
Nov 2023
Under staff not really trained poor work ethic not reliable poor listening skills lazy incompetent people
BrightStar Care
4099 William Penn Hwy Ste 5013.3(10 ratings)· Monroeville average: 3.7
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1 / 5Quick Facts
- Check-in frequency
- Caregiver performs 2-hour in-home check-ins
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families of home health and hospice clients at BrightStar Care in Monroeville generally praise specific caregivers for their kindness, reliability, and initiative, though one reviewer raised concerns about staffing and training.
What reviewers praise
- Caregivers described as kind, dependable, and attentive
- One caregiver credited with improving client's physical capacity
- Staff described as courteous and accommodating
- Caregivers perform regular check-ins during shifts
What reviewers flag
- One report of understaffing, poor training, and unreliable caregivers
- No published pricing information available
AI-generated from reviews and community data.
BrightStar Care is a home care agency serving Monroeville, Pennsylvania offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 3.3 out of 5 across 10 reviews.
About BrightStar Care
BrightStar Care in Monroeville, Pennsylvania provides home health and hospice services. The agency serves clients in their own homes with personalized care plans.
Family experiences with BrightStar's caregivers are notably mixed. Several families praised specific aides for their attentiveness, reliability, and initiative, one noted that their caregiver "takes initiative" with regular check-ins, while another credited their mother's aide with helping improve her physical capacity. Families described staff as pleasant and dependable. However, other families reported significant concerns about training quality, work ethic, and responsiveness, citing what they viewed as unreliable service.
BrightStar Care Monroeville holds a 3.3 out of 5 Google rating based on 10 reviews, reflecting this split in family satisfaction. Prospective clients should discuss specific caregiver assignment and training practices directly with the office.
Types of Care at BrightStar Care
At-Home Care
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Help Me ChooseReviews of BrightStar Care
3.3overall · 10 ratings combined
3.3★ on Google (10)
Shirley Hester
Oct 2019
I am very pleased with the staff at Brightstar. They do an excellent job in making sure my mom is taken care of. I am exceptionally grateful for her caregiver Jamal Lane. He has worked with my mom and has helped to increase her physically capacity. I never have to worry about my mom when he is there and he doesn’t mind doing the little things for her to put a smile on her face. Thanks so much you guys are awesome!
Todd Hixon
Oct 2019
I have been working with my new caregiver Ebony. It has been a breath of fresh air, it seems like all the personnel that have worked with me has been so pleasant and accommodating. I have been working with the Monroeville office, since May 01, 2018. My current Caregiver Ebony, is very courteous, takes initiative. She does 2 hr. checks to make sure I'm OK, and to see if I need anything as well as what part of the house she will be in. Todd
Shane Hatch
Aug 2019
Although she's only been my caregiver for a short time, ROMAN seems very dependable, pleasant, competent, and she takes initiative in doing her work.
Kathryn Milligan
Jul 2019
Very happy with mom's aide Aja. She is kind and caring to mom.
Frequently Asked Questions
What types of care does BrightStar Care offer?
BrightStar Care offers At-Home Care.
Where is BrightStar Care located?
BrightStar Care is located at 4099 William Penn Hwy Ste 501 in Monroeville, Pennsylvania.
What do families say about BrightStar Care?
BrightStar Care carries a 3.3 out of 5 rating from 10 Google reviews. Families of home health and hospice clients at BrightStar Care in Monroeville generally praise specific caregivers for their kindness, reliability, and initiative, though one reviewer raised concerns about staffing and training. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit BrightStar Care?
Submit the Request Information form on this page, or contact BrightStar Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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