1 / 5BrightStar Care in Danbury provides home health and hospice services, with most reviewers praising the compassion and skill of individual caregivers, especially during end-of-life and post-hospitalization care. Ratings are mixed, though, with one serious complaint about a last-minute cancellation that left a family without coverage. Overall families report strong caregiver-client relationships when staffing goes smoothly.
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BrightStar Care is a home care agency serving Danbury, Connecticut offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 3.9 out of 5 across 7 reviews.
BrightStar Care in Danbury, Connecticut provides home health and hospice services, enabling seniors and patients recovering from hospitalization to receive care at home. The agency matches clients with individualized caregivers based on specific needs.
Families consistently praise the quality and responsiveness of BrightStar's care team. Multiple reviewers highlight empathetic aides, strong communication from management, and caregivers who engage meaningfully with clients during recovery or ongoing support. One family noted that "the aides are empathetic, helpful and reassuring." Clients' family members report that the agency accommodates scheduling flexibly and responds promptly to questions and concerns.
BrightStar Care holds a 3.9 out of 5 rating across 7 Google reviews. While most families describe deeply positive experiences with caregiving and staff professionalism, one reviewer reported a scheduling miscommunication that created frustration. Prospective families may want to confirm appointment details directly with the agency before scheduled visits.
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Help Me Choose3.9overall · 7 ratings combined
3.9★ on Google (7)
Ava Kaplan
Sep 2024
BrightStar is a great agency for the folks that need assistance. Gary responds quickly to my texts; communication is wonderful. The companion that works with my sister, Yumeka, is phenomenal. She engages with my sister beautifully. She provides stimulation for my sister who truly needs it. Even the nursing home staff gave her kudos!! I highly recommend this agency!!
Brian Courtney
May 2023
We looked at several area home care businesses for my mom who was coming home from a lengthy hospitalization. BrightStar was very flexible on our schedule and had a very reasonable rate. Where they stand out is in the care - the aides are empathetic, helpful and reassuring as my mom recovered. I can’t recommend BrightStar enough.
Chelsea Barnes
Dec 2020
Extremely unprofessional. I contacted this company with 2+ weeks notice to set up appointments for my 90 year old grandmother who will be living with us for the holidays. Two days before the first visit, I called to confirm that all the proper information was received and was told that we were ready to go. At 5pm the evening before they were supposed to come (at 9am), I received a voicemail saying "it didn't look promising that anyone would be able to make it until the following week..." They had no "back-up" aides available and had an "unprecedented amount of people calling out sick." I am a Doctor myself, and had to call out of work for my own patients to stay home and take care of my grandmother. I would never recommend this company to any family, friends, or patients due to their extreme unprofessionalism and lack of communication. Cannot say anything bad about the aides themselves; as they never arrived.
Richard Tucker
Jan 2018
When my father suddenly became ill, my wife and wanted him cared for at home and tried to care for him ourselves, when we thought he had suffered a small stroke, it quickly became clear to us that we were going to need help with his care, as he became weaker. After being admitted to Danbury Hospital, on a snowy day in December, we found that he had not had a stroke at all, but was now diagnosed with a malignant brain tumor and that he would need 24 hr care. His only real request of us, was to let me live out his days in his home, with his loyal dog, by his side. The only way, we could have managed this was with the help of BrightStar Care, of Danbury. When James came to Tom's hospital room, to talk to us about having BrightStar's team of caregivers, in his home to care for him, in coordination with Regional Hospice we felt confident that they were the right organization to help us. The day we brought him home, Elena, I'll call her our care coordinator/Angel, met us at the house, with the most capable caregiver, Wendy, who right away had a phenomenal connections, with Tom. She set the tone for our whole experience. When we went home to rest that night, we were confident, that the proper help that we all needed, was finally in place. The next few weeks, would introduce us to our "Team" of care givers, who not only gave Tom excellent care, but they were there for me and my wife. they were so comforting, letting us know his needs and keeping us abreast of his condition and helping us to know what to expect as the end was approaching. Along with Regional hospice we had a formidable team of caregivers that empowered us to give to my Dad, who always strived to provide the best of everything for his family and friends, the very best end of life experience, he could have had. Things happen very fast and if you have people that can get a handle on things for you, you then can give the time and energy to your loved ones, so much better! Instead of feeling overwhelmed and exhausted, they allowed us to rest and regroup, every night so that we could enjoy the precious little time that we had left with the most important man, in our lives. We will always be indebted to this amazing organization of caring and compassionate individuals, that have dedicated themselves to the loving care of human beings.
Rick Van Akin
Nov 2014
Having known Brightstar Care of Greater Danbury for the last few years, I am impressed with their dedicated, caring team of professionals who go the extra mile for each and every client. Their custom-tailored approach for evaluating each individual and understanding their unique, very specific requirements, and matching those prerequisites with a specific caregiver is simply outstanding. I highly recommend talking to Brightstar for anyone reviewing options for their sick or shut-in loved ones.
BrightStar Care offers At-Home Care.
BrightStar Care is located at 7 Old Sherman Turnpike Ste 101 in Danbury, Connecticut.
BrightStar Care in Danbury provides home health and hospice services, with most reviewers praising the compassion and skill of individual caregivers, especially during end-of-life and post-hospitalization care. Ratings are mixed, though, with one serious complaint about a last-minute cancellation that left a family without coverage. Overall families report strong caregiver-client relationships when staffing goes smoothly.
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