3.3(14 ratings)· Maryville average: 4.3
1 / 2Reviews of this home health and hospice service are sharply divided. Several families describe deeply compassionate end-of-life care from nurses, chaplains, and social workers, along with meaningful bereavement follow-up, while others report serious lapses in supplies, communication, and professionalism during critical moments.
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Blount Memorial Home Health and Hospice Services is a home health agency serving Maryville, Tennessee offering Home Health. Amenities include 24-Hour Staff, Chapel / Religious Services and Medication Management. Families rate it 3.3 out of 5 across 14 reviews.
Blount Memorial Home Health and Hospice Services provides home health and hospice care in Maryville, Tennessee. The organization serves patients and families navigating serious illness and end-of-life care in their own homes.
Family experiences with the service have been sharply divided. Some families describe exceptionally attentive clinical care and emotional support, one family noted the "wonderful, caring experiences" their husband received during his final days, along with grief support that continued for a year afterward. Another family praised the coordinated team of nurses, doctors, social workers, and chaplains who helped their family through their father's cancer diagnosis and care. However, other families reported significant gaps in care coordination and communication, including instances where patients were discharged without necessary medical supplies or clear instructions, and difficulties reaching helpful staff by phone. Administrative communication has been a particular pain point, with families describing interrupted phone calls and confusion over insurance coverage.
Blount Memorial Home Health and Hospice Services holds a 3.3 out of 5 rating based on 14 Google reviews, reflecting the mixed nature of family experiences with the organization.
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Help Me Choose3.3overall · 14 ratings combined
3.3★ on Google (14)
Nikkia4Fun
Mar 2025
I would not trust these people with a dying goldfish let alone a dying loved one. If you want your loved one to have compassionate and dignified end-of-life care do not hire these people. They are anything but compassionate and dignified.
Kelsey Wilson
Nov 2024
The staff that come to the home have been kind but the people on the phone are absolutely terrible. We've had some mixed communication about what we can and cannot do via insurance, and when asking about what advice they would give, the woman on the phone kept interrupting. I asked to finish my sentence, and she hung up. They refused to send an authorization because they were convinced insurance would not cover it despite us asking them to at least try to send the authorization. Beyond frustrating and completely unprofessional.
Julie George
Feb 2024
Our family's experience was incredible. When my dad's cancer was discovered it was already throughout his body. The nurses, doctors and nurse practitioners, social worker, chaplain, and volunteers help our family in all aspects of a terrible time.
Leslie Craddock
Apr 2021
My mother has terminal bladder cancer. She was dropped off at our house by the ambulance service at 6:30 pm with no supplies, none of her flowers, soaked in her own urine and no instructions as to her care going forward. She was supposed to have a catheter which they did not do. We asked about supplies and was told not to worry, they will bring everything along with a nurse to explain her medication and care. Literally everything the case worker told us was a lie.
Sheila Leith
May 2013
One of the most wonderful, caring experiences I have ever had in the medical community. My husband was there for 5 days and the care, treatment and respect that was given to him there before he passed was so wonderful, under the circumstances. The outreach from them the year following his death to me was surprising and heartfelt. Support groups, phone calls, monthly newsletters on dealing with grief. The staff and nurses can't get paid enough for what they do.
Blount Memorial Home Health and Hospice Services offers Home Health.
Blount Memorial Home Health and Hospice Services is located at 1095 E Lamar Alexander Pkwy in Maryville, Tennessee.
Reviews of this home health and hospice service are sharply divided. Several families describe deeply compassionate end-of-life care from nurses, chaplains, and social workers, along with meaningful bereavement follow-up, while others report serious lapses in supplies, communication, and professionalism during critical moments.
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