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Saint Luke's Bishop Spencer Place

4301 Madison Avenue

3.3(61 ratings)· Kansas City average: 4.2

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Quick Facts

Medicare rating
3 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
57
Care continuum
Independent living, assisted living, and skilled nursing on one campus
Pricing model
Monthly fee covers utilities, dining, housekeeping, transportation
Physician availability
Doctor sees patients only two days a week

What Families Think

Reviews describe two very different experiences at this campus: long-term independent living residents report years of contentment, friendly staff, and an active social calendar, while numerous families describe serious neglect, slow response times, and understaffing in the skilled nursing and rehab unit. The overall Google rating of 3.3 reflects this split, with many of the most detailed reviews raising safety and care-quality concerns in the nursing side.

The Good

  • Independent living residents describe years of happiness there
  • PT/OT staff praised by multiple reviewers
  • Close to Country Club Plaza culture and dining
  • Active social calendar with concerts and lectures
  • Clean, well-kept common areas in independent living

The Bad

  • Multiple reports of neglect and slow call-button response in skilled nursing
  • Several reviewers cite understaffing, especially on night shift
  • One report of a vague, unresponsive billing process
  • Doctor reportedly available only two days a week

AI-generated from reviews and community data.

About Saint Luke's Bishop Spencer Place

Bishop Spencer Place is a retirement community located near the Country Club Plaza in Kansas City, Missouri, offering easy access to culture, cuisine, and entertainment in the heart of the city.

The community offers a full continuum of care on campus, including independent living, assisted living, and skilled nursing and rehabilitation, allowing residents to access the level of support they need without having to leave the community.

Residents enjoy an active social calendar with opportunities to engage with others, including Nelson-Atkins exhibit previews, performances by Kansas City Symphony musicians, and lectures by local authors, historians, and artists.

A monthly service fee covers a wide range of amenities, including utilities, security, dining services, transportation, housekeeping, and concierge service. Residents also enjoy a culinary dining program as part of daily life at the community.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.3overall · 61 ratings combined

3.3★ on Google (61)

Brenda Watson

May 2026

via Google ↗

Horrible experience, my mother needed a walker to get back and forth to the restroom and they told me she couldn't get one until she saw the PT. She fell twice in one night and no one called me or my family to let us know. When I got there the next morning, her bed was literally on the floor and she was unable to get up. I raised her up from the floor and her depends just fell right off her, she had to have peed at least 3 times. My mom was there for 10 hours until I discharged her, I would not recommend this place to anyone.

Steve Lemonds

Apr 2026

via Google ↗

Nice facility.<br>If I had need for their specialized services, I would want to be there.

Pat Rush

Apr 2026

via Google ↗

Very nice accommodations, very friendly people!

Phillip Levi

Mar 2026

via Google ↗

We moved here in 2017. The location was our primary reason fore choosing BSP. We needed this location to be close to family.<br>Little did we realize how fortunate this choice was.<br>Size wise BSP is small enough to allow us to become accquainted with the entire community as well as the staff. As we age in place this is becoming increasingly important. Not only do we know everyone, everyone also know us. A big plus for socialization purposes.

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Frequently Asked Questions

What types of care does Saint Luke's Bishop Spencer Place offer?

Saint Luke's Bishop Spencer Place offers Skilled Nursing / Long Term Care.

Where is Saint Luke's Bishop Spencer Place located?

Saint Luke's Bishop Spencer Place is located at 4301 Madison Avenue in Kansas City, Missouri.

What do families say about Saint Luke's Bishop Spencer Place?

Reviews describe two very different experiences at this campus: long-term independent living residents report years of contentment, friendly staff, and an active social calendar, while numerous families describe serious neglect, slow response times, and understaffing in the skilled nursing and rehab unit. The overall Google rating of 3.3 reflects this split, with many of the most detailed reviews raising safety and care-quality concerns in the nursing side.

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