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Saint Luke's Bishop Spencer Place

4301 Madison Avenue

3.3(61 ratings)· Kansas City average: 4.2

Saint Luke's Bishop Spencer Place, photo 11 / 5

Quick Facts

Medicare rating
3 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
57
Care continuum
Independent living, assisted living, and skilled nursing on one campus
Pricing model
Monthly fee covers utilities, dining, housekeeping, transportation
Physician availability
Doctor sees patients only two days a week

What Families Think

Reviews describe two very different experiences at this campus: long-term independent living residents report years of contentment, friendly staff, and an active social calendar, while numerous families describe serious neglect, slow response times, and understaffing in the skilled nursing and rehab unit. The overall Google rating of 3.3 reflects this split, with many of the most detailed reviews raising safety and care-quality concerns in the nursing side.

The Good

  • Independent living residents describe years of happiness there
  • PT/OT staff praised by multiple reviewers
  • Close to Country Club Plaza culture and dining
  • Active social calendar with concerts and lectures
  • Clean, well-kept common areas in independent living

The Bad

  • Multiple reports of neglect and slow call-button response in skilled nursing
  • Several reviewers cite understaffing, especially on night shift
  • One report of a vague, unresponsive billing process
  • Doctor reportedly available only two days a week

AI-generated from reviews and community data.

Saint Luke's Bishop Spencer Place is a senior living community in Kansas City, Missouri offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.3 out of 5 across 61 reviews.

About Saint Luke's Bishop Spencer Place

Bishop Spencer Place is a retirement community located near the Country Club Plaza in Kansas City, Missouri, offering easy access to culture, cuisine, and entertainment in the heart of the city.

The community offers a full continuum of care on campus, including independent living, assisted living, and skilled nursing and rehabilitation, allowing residents to access the level of support they need without having to leave the community.

Residents enjoy an active social calendar with opportunities to engage with others, including Nelson-Atkins exhibit previews, performances by Kansas City Symphony musicians, and lectures by local authors, historians, and artists.

A monthly service fee covers a wide range of amenities, including utilities, security, dining services, transportation, housekeeping, and concierge service. Residents also enjoy a culinary dining program as part of daily life at the community.

Types of Care at Saint Luke's Bishop Spencer Place

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Security
  • Transportation Services

Activities

  • Grocery Shopping and Errands
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Saint Luke's Bishop Spencer Place

3.3overall · 61 ratings combined

3.3★ on Google (61)

Brenda Watson

May 2026

via Google

Horrible experience, my mother needed a walker to get back and forth to the restroom and they told me she couldn't get one until she saw the PT. She fell twice in one night and no one called me or my family to let us know. When I got there the next morning, her bed was literally on the floor and she was unable to get up. I raised her up from the floor and her depends just fell right off her, she had to have peed at least 3 times. My mom was there for 10 hours until I discharged her, I would not recommend this place to anyone.

Steve Lemonds

Apr 2026

via Google

Nice facility.<br>If I had need for their specialized services, I would want to be there.

Pat Rush

Apr 2026

via Google

Very nice accommodations, very friendly people!

Phillip Levi

Mar 2026

via Google

We moved here in 2017. The location was our primary reason fore choosing BSP. We needed this location to be close to family.<br>Little did we realize how fortunate this choice was.<br>Size wise BSP is small enough to allow us to become accquainted with the entire community as well as the staff. As we age in place this is becoming increasingly important. Not only do we know everyone, everyone also know us. A big plus for socialization purposes.

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Government Inspection History

5 inspection visits in the last three years, 47 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 9, 2026Fire Safety StandardHealth Standard18 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2026

  • Address subsistence needs for staff and patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2026

  • Implement a program that monitors antibiotic use.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2026

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2026

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2026

  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2026

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2026

  • Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2026

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2026

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2026

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026

Jul 29, 2024Health Complaint2 citations
  • Ensure that residents are free from significant medication errors.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 25, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 28, 2024

Feb 6, 2024Fire Safety StandardHealth Standard22 citations
  • Have properly located and lighted "Exit" signs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 22, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 22, 2024

  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 22, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 22, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadWaiver has been granted

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 22, 2024

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadWaiver has been granted

  • Have elevators that firefighters can control in the event of a fire.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 22, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 22, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 22, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2024

  • Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2024

  • Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 22, 2024

  • Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 22, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 22, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 22, 2024

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 22, 2024

Aug 29, 2023Health Complaint1 citation
  • Prepare residents for a safe transfer or discharge from the nursing home.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 13, 2023

Jul 19, 2022Fire Safety StandardHealth Standard4 citations
  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 2, 2022

  • Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 2, 2022

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 2, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Saint Luke's Bishop Spencer Place offer?

Saint Luke's Bishop Spencer Place offers Skilled Nursing / Long Term Care.

How much does Saint Luke's Bishop Spencer Place cost?

Saint Luke's Bishop Spencer Place has not published its pricing. For context, communities in Kansas City that publish rates start around $3,000 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Saint Luke's Bishop Spencer Place located?

Saint Luke's Bishop Spencer Place is located at 4301 Madison Avenue in Kansas City, Missouri.

What do families say about Saint Luke's Bishop Spencer Place?

Reviews describe two very different experiences at this campus: long-term independent living residents report years of contentment, friendly staff, and an active social calendar, while numerous families describe serious neglect, slow response times, and understaffing in the skilled nursing and rehab unit. The overall Google rating of 3.3 reflects this split, with many of the most detailed reviews raising safety and care-quality concerns in the nursing side.

How did Saint Luke's Bishop Spencer Place do on recent health and safety inspections?

Saint Luke's Bishop Spencer Place had 5 government inspection visits in the last three years, with 47 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Saint Luke's Bishop Spencer Place?

Submit the Request Information form on this page to connect with Saint Luke's Bishop Spencer Place and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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