BestCare Assisted Living - Reisterstown North

Pat Schiavi

Jul 2026

via Google ↗

BestCare is the best thing that has happened to my sister-in-law in her life. There are intelligent caregivers who let her speak, give her attention, gently correct her when she steps beyond bounds, and tolerate her issues. They set boundaries and I see that she complies. This is the type of attention, boundary setting, and care she always needed. She is respected and held responsible for her actions, but I have observed only love and respect for all of her supportive staff, not angry outbursts or violence against them. BestCare has provided a far better solution for her senior life than any of us could have offered.

Hollie Sweeney

Apr 2026

via Google ↗

I sat back and read through some of the reviews people posted I truly believe they woke up on the wrong side of the bed My brother has been living at Best care @ 64 Main Street Reistertown going on 2 years in October We never had a problem at all The staff is wonderful and Truly care about the residents there I definitely work closely with them Jackie Shaw Brown is amazing she goes above and beyond to make sure the residents are well taken care of Catherine and Mike Best are also amazing to work with I checked sooo many places before Confirming Best Care was absolutely the best place for my brother They keep it very clean there and the employees don’t look at it like just a job THEY CARE How often can we honestly say anyone Truly cares now days

Novana McIver

Oct 2025

via Google ↗

The owner is unprofessional

Darlene Tracy

Oct 2023

via Google ↗

To bad I had to do a one star because I would not even give that place ANY! It was needed in order to make a comment about this place and believe me DO NOT put your loves in that facility! The owner is very NASTY. The patients are not well kept. The place is dark, dirty and smelly. Plus numerous health code violations! BEWARE!

Lori Kaplan

Oct 2023

via Google ↗

If you care about your loved one, DON'T go<br>here. This place should be called<br>WorstCare. My mom was placed here by<br>the court and I, unfortunately, was unable to<br>get her out. The abuse and neglect that<br>occurred here was unfathomable.<br>Medication errors, at least 15 infections<br>which were usually ignored until she<br>became very ill, constantly losing her<br>belongings including eyeglasses which I<br>replaced at least 5 times, lost clothing and she was often found wearing other people's clothing, multiple abrasions and bruises, falls, HIPAA violations, and poor nutrition. Her legs became extremely swollen shortly after her arrival and continued because they were giving her a medication that she was allergic to. They gave her the medication even though her PCP told them to discontinue it. Her “heart healthy” diet consisted of ham and cheese sandwiches with potato chips for dinner several times a week. I often brought in some of her favorite foods but they never served it to her because it was still there untouched on subsequent visits. I never observed any residents with a beverage to drink other than with meals. There are NO outings, so forget trips to Walmart. She was there 24x7. They use psychotropic medications to keep the residents “calm." They were not pleased when I refused to allow the use of these medications for my mother, so they used “alternative medications" to achieve their desired results. I personally observed at least 3 patients overmedicated to the point where they became catatonic. At that point, they “disappeared” and were not seen again. One gentleman, Richard, they used to leave on the floor most of the time. I had to walk around him. Another lady had a black eye one day, but they hid her in the back room. Another gentleman was on the front porch unattended and when his son came to visit him, he found him unresponsive with his face covered in blood. My mother's hair was usually dirty as well as her fingernails which were jagged and filthy until I was able to care for them. I never observed handwashing with any residents prior to eating. Debra, one of the managers, is very nasty and not helpful. Anything you ask her for is an effort and she is constantly on her cell phone. Catherine, the owner, constantly lied and provided me with inaccurate information regarding my mother's care. She also videotaped me and another visitor along with my mother on her cell phone. So, visits with your loved ones are not private. Two of the 5 star reviews listed, Mildred and Abby, are family members.