Mackenzie Schultz
Jun 2026
I wish I could give a better review, but unfortunately our experience was disappointing due to a lack of attentive care from the care team. When families place a loved one in a facility, they are putting a tremendous amount of trust in the staff to provide timely and appropriate care. In our case, that trust was repeatedly challenged. One of the most concerning issues involved a suspected urinary tract infection (UTI). Our family requested that a UTI test be performed, yet the concern went unaddressed for more than five days…. During that time, there was no communication or sense of urgency from the staff. Had our family member been discharged as scheduled, she would have left the facility with the infection still unaddressed, potentially leading to much more serious health complications… The delays in care, lack of follow-through, and poor responsiveness created unnecessary stress and anxiety for our entire family. Like always, there were some staff members who were kind and helpful, but when assessing the overall level of attentiveness and care, it was not what we expected or what our loved one deserved. I hope this feedback is taken seriously so that future residents and families receive the level of care, communication, and attention they should be able to rely on.
