Anne Lombardi
Feb 2026
The care , response time every person I speak with go above and beyond. My father is difficult and they know how to respond to him . If you need home care needs Bayada is the best
BAYADA Home Health
260 W Exchange St Ste 13.1(12 ratings)· Providence average: 4.1
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1 / 5Quick Facts
- Medicare quality
- 2.5 of 5 stars
- Medicare certified
- Since 2001
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of BAYADA Home Health in Providence are mixed, with several families praising individual nurses, aides, and physical therapists for compassionate, skilled care, while others describe serious breakdowns in scheduling and communication from management. Multiple reports mention missed visits, unreturned calls, and a client left without promised care, including one case where a delayed response was linked to a worsening infection.
What reviewers praise
- Individual nurses and CNAs praised as caring
- Physical therapists cited for excellent post-surgery care
- Staff described as responsive to difficult patient needs
- Caregivers described as communicative and treating clients like family
What reviewers flag
- Several reports of missed or no-show home visits
- Multiple complaints about unresponsive management and communication
- One report of a patient left alone despite a signed care contract
- One report of delayed wound care contributing to an infection
AI-generated from reviews and community data.
BAYADA Home Health is a home health agency serving Providence, Rhode Island offering Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 3.1 out of 5 across 12 reviews.
About BAYADA Home Health
BAYADA Home Health is a home health and hospice provider serving Providence, Rhode Island. The company offers post-surgical care, physical therapy, nursing support, and assistance with activities of daily living in clients' homes.
Family experiences with BAYADA vary significantly. Some families praise individual caregivers, describing nurses and CNAs as communicative, attentive, and genuinely caring, and highlight responsive intake coordinators and skilled physical therapists. However, multiple families report serious gaps in service reliability, with clients left without promised care despite signed contracts and instances of care being discontinued abruptly without explanation. One family noted that while direct nursing staff have often been strong, management-level issues around scheduling and follow-through are the primary concern.
BAYADA holds a 3.1 out of 5 Google rating based on 12 reviews. The split between five-star and one-star ratings suggests that individual caregiver quality does not always translate to reliable, consistent service delivery.
Types of Care at BAYADA Home Health
Home Health
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Medication Management
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Help Me ChooseReviews of BAYADA Home Health
3.1overall · 12 ratings combined
3.1★ on Google (12)
RI
Nov 2025
Outstanding in-home physical therapy from Jared and Jennifer following surgery. My initial contact, Sophia, was kind and helpful.
Nicolae Smith
Jun 2025
So far so good I have a CNA from Bayada Take care, my wife her name is Silvia and she’s phenomenal. She’s communicative. Treat my wife like her sister in time to work like I said so far. It’s very good.
Hans stuting
Aug 2024
Can I give no stars? My review is exactly like the rest of them under this company, would not recommend what so ever! Majority of the nurses have been great and this review is strictly in terms of the management over the nurses. My handicapped mother has been left home alone multiple times when this company said they would provide care ( and even signed a contract saying this care would be there !! ). Now I am forced to take more time off of work after already taking 3 months off from work. Do yourself a favor and seek out another company. - A very unhappy client
Island Girl
May 2024
I’m not sure where to even start. I was assigned to Bayada after a surgery because I had a drainage tube and needed further help with home PT and a few other things. I saw the intake nurse, Nicole, and she was lovely. A few days later I met my nurse, Karen, and she was also so lovely. I really liked her and felt I was in super good hands. Then I was literally ghosted. I had care set up for as little as one time per week up to every other day dependent on how the visits went, with a review after 30 days. As of right now other than the one visit from Karen I’ve had NO CARE. My texts and calls have gone unanswered. The wound care bandages she said she ordered have not shown up. I’m not sure how this ended up like this, but it has. My surgeon is setting me up with a new company. This is my second experience with post op home care and my first experience with Bayada. I would not recommend this company in the slightest. The nurses were nice but that doesn’t help if they don’t show or return your messages. I’m now 3 weeks post op and have had no care. My family and I are distraught over this. My surgeon is upset because I developed an infection around the drainage tube that would’ve been caught much sooner with proper care. We were relieved and grateful to have help. Little did we know. *** In response to the comment you left to reach out, I already have. Months ago. You took zero accountability and then gave me an attitude when I requested to be immediately discharged so I could get in with a new company. I was told it would be sorted immediately and it took you weeks. When I’d call to check on the status of the discharge you guys were so rude and condescending to me. I have no idea, based on the countless reviews I’ve read, how this place is even open and running. You’re playing with people’s lives, livelihood and wellness, and it’s a dangerous game.
Medicare Quality of Care
BAYADA Home Health is a Medicare-certified home health agency (certified since 2001). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
2.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
5.0 / 5 patient survey rating
- Would definitely recommend the agency86%US 79%
- Rated their overall care 9 or 10 out of 1094%US 85%
- Care was given in a professional way93%US 89%
- The team communicated well91%US 86%
- The team discussed medicines, pain and home safety86%US 82%
310 completed patient surveys, 33% response rate.
Hospital outcomes
- Discharged to the community86%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)10%US 11%Same as
How patients did
- Care started within 2 days of referral82%US 94%
- Patients got better at walking or moving around86%US 83%
- Patients got better at getting in and out of bed87%US 83%
- Patients got better at bathing84%US 86%
- Patients' breathing improved88%US 85%
- Patients got better at taking medications correctly83%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations71%US 61%
Service area
BAYADA Home Health reports serving 75 ZIP codes, including Providence, Cranston, Warwick, Pawtucket, Albion, Ashaway, Barrington, Bradford, Bristol, Carolina and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 417057. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does BAYADA Home Health offer?
BAYADA Home Health offers Home Health.
Where is BAYADA Home Health located?
BAYADA Home Health is located at 260 W Exchange St Ste 1 in Providence, Rhode Island.
What do families say about BAYADA Home Health?
BAYADA Home Health carries a 3.1 out of 5 rating from 12 Google reviews. Reviews of BAYADA Home Health in Providence are mixed, with several families praising individual nurses, aides, and physical therapists for compassionate, skilled care, while others describe serious breakdowns in scheduling and communication from management. Multiple reports mention missed visits, unreturned calls, and a client left without promised care, including one case where a delayed response was linked to a worsening infection. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from BAYADA Home Health?
Yes. BAYADA Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 2.5 out of 5 stars.
Do I need a referral to use BAYADA Home Health?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit BAYADA Home Health?
Submit the Request Information form on this page, or contact BAYADA Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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