Edward Steinkopff
Jun 2026
Nobody answers the damn phones
Avir at Heritage Oaks
5301 University Ave
3.3(56 ratings)
1 / 5Quick Facts
- Total units
- 159
What Families Think
Reviews for Avir at Heritage Oaks are sharply divided: several families describe serious neglect, understaffing, and poor management response to complaints, while others report a cleaner building and improved care since a change in ownership and staff. Overall Google rating sits at 3.3 out of 5 from 56 reviews.
The Good
- Noticeable improvement in care since ownership change
- Nurses and aides described as attentive by some families
- Clean building with resident activities
- Family notified promptly of care issues
The Bad
- Multiple reports of neglect, including slow response to pain or hygiene needs
- One detailed report of alleged staff rudeness and retaliation for complaints
- Reports of chronic understaffing affecting patient care
- One reviewer described missing personal belongings
AI-generated from reviews and community data.
About Avir at Heritage Oaks
Avir at Heritage Oaks is a skilled nursing / long term care community in Lubbock, Texas. The community is licensed for up to 159 residents.
Families rate Avir at Heritage Oaks 3.3 out of 5 based on 56 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care
Skilled Nursing / Long Term Care
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit — free, and you choose who contacts you.
Help Me ChooseReviews
3.3overall · 56 ratings combined
3.3★ on Google (56)
Dakota Deal
May 2026
They are very neglectful and abusive. We have a family member who’s staying here and has been asking for a pillow a pain pill for 3 hours now and they still haven’t brought any of that. This is very unacceptable. It is 78 degrees with no ac they have the heater going.
Rubia M
May 2026
I have been in the building a few times now. I often see the admin team out and about interacting with the other staff and also the residents. The residents are happy and very chatty. The building is clean. They have a variety of activities for all the residents. I was in this same building over 10 years ago and it was in horrible shape. I am very happy to see the improvement with the change of owners, admin and staff.
Anastacia Boeckstiegel
May 2026
Great home and wonderful staff!
Tabitha Tourmaline
Apr 2026
Shameful abuse and neglect that is considered "above and beyond" by Dani the DON. If you ask any questions or make any complaints you will experience severe retribution. Everyone in administration will deny that anything happened and ask you to prove it. Video is not allowed inside the facility so it will always be your word against theirs. I have never in my entire career dealt with such inept management. The current DON has mainly worked in corrections and it shows. No respect for anyone, not even other members of her management. Always understaffed and the staff complain about their workload to the patients. When asked about regulations and standards Dani (DON) told me that they only have to see the patient once every 8 hours, and that includes patients who have an active call bell ringing. She told me that the administrator is not actually in charge because she's the interim administrator. Nobody knows what the rules or expectations are for patients or families. Ask 3 staff the same question and you'll get 3 different answers. Absolutely no accountability for anyone and don't mention calling the nursing board or they will threaten to "call the police on you and have you dragged out" from ADON Tiffany. Do better. There are patients without advocates stuck in your failure to care.
Frequently Asked Questions
What types of care does Avir at Heritage Oaks offer?
Avir at Heritage Oaks offers Skilled Nursing / Long Term Care.
Where is Avir at Heritage Oaks located?
Avir at Heritage Oaks is located at 5301 University Ave in Lubbock, Texas.
What do families say about Avir at Heritage Oaks?
Reviews for Avir at Heritage Oaks are sharply divided: several families describe serious neglect, understaffing, and poor management response to complaints, while others report a cleaner building and improved care since a change in ownership and staff. Overall Google rating sits at 3.3 out of 5 from 56 reviews.
Work at Avir at Heritage Oaks? Claim this listing to update photos, pricing, and details — it's free.
Nearby Communities
Other senior living options within 25 miles of Lubbock.
The Garrison Geriatric Education and Care Center
Lubbock, Texas
4.7(544)
Skilled Nursing / Long Term Care
Carillon
Lubbock, Texas
4.6(267)
Assisted Living
Southern Specialty Rehabilitation and Nursing
Lubbock, Texas
4.1(115)
Skilled Nursing / Long Term Care
Crown Point Health Suites
Lubbock, Texas
3.5(101)
Skilled Nursing / Long Term Care
Whisperwood Nursing & Rehabilitation Center
Lubbock, Texas
4.2(88)
Skilled Nursing / Long Term Care
Lubbock Health Care Center
Lubbock, Texas
4.2(54)
Skilled Nursing / Long Term Care