4(180 ratings)· West Chester average: 4.4
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Aventura At Pembrooke is a skilled nursing and long-term care community in West Chester, Pennsylvania, with a 4 out of 5 rating from 181 Google reviews. No detailed review text or amenity information was provided, so families should reach out directly for specifics on care, staffing, and daily life there.
AI-generated from reviews and community data.
Aventura At Pembrooke is a senior living community in West Chester, Pennsylvania offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 180 reviews.
Aventura At Pembrooke is a skilled nursing and long-term care community in West Chester, Pennsylvania, licensed for up to 180 residents. All beds are certified for Medicare and Medicaid. The community offers 24-hour staff, on-site nursing, private rooms with private bathrooms, restaurant-style dining, medication management, housekeeping and laundry services, emergency call systems, wheelchair accessibility, and social activities.
Reviews of this facility are sharply divided. Some reviewers report that recent leadership changes have improved the environment, with staff described as compassionate and attentive. However, other families and residents report serious concerns about medical care, staffing levels, cleanliness, and staff demeanor. Common themes in negative reviews include long wait times for transportation, inattentive responses to call buttons, dirty resident rooms, and inconsistent wound care. The facility holds a 1-star rating from the Centers for Medicare and Medicaid Services.
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Help Me Choose4overall · 180 ratings combined
4★ on Google (180)
Adina Farage
Jul 2026
The new leadership at Aventura at Pembrooke has been truly transformative to the overall experience. Their dedication, communication, and hands-on approach have created a more positive and supportive environment for residents, families, and staff. The nurses and nursing assistants are compassionate, attentive, and hardworking, and the stronger leadership has helped bring even more teamwork and consistency throughout the facility.
Lisa-Marie B.
May 2026
I Love & will love this facility and staff for the rest of my life..I thank god everyday for the staff & care I received during my journey.<br>Dawn Farage is "The Best" She goes above & beyond & truly cares. My unit Mgr. Ria is awesome..they all are . & I'm gonna miss them all!!❤❤.
Krystal Bowman
Mar 2026
ZERO STARS!! Poor medical care. Understaffed. Not attentive. There’s always a resident in the hallway waiting for a transport. I waited 1hr for my visit due to a wait on a transport. Impatient with residents. “What you need?” Is how they come to the room after being called on. So unprofessional. Residents rooms aren’t being kept clean. Dirty dishes. Wound care isn’t prioritized!! Weak communication skills; especially when switching shifts. Nasty attitudes and horrible work ethics. TODAY 3/28/26 around 12:30pm I had a aide/nurse named Jasmin (who’s pregnant) tell me “well you come do it” while I was on a call with a current resident expressing how they were laying flat for hours and that they wanted to be propped up with pillows due to their bed being broken. With their condition it’s impossible for them to adjust their position on their own and they had them wait over 40mins. I am so overwhelmed with this place. I wouldn’t recommend anyone here!!
Madison Anderson
Mar 2026
As a family member, I have to say our experience during admission at Aventura Pembroke was very upsetting. We arrived already feeling anxious about placing our mom in a nursing home, and it was incredibly disappointing that no one from administration came to greet us or explain what to expect. It made us feel overlooked and added stress to an already emotional situation. The only person who took the time to help us was the nurse taking care of our mom who was clearly very busy. Despite that she made a real effort to talk with us and walk us through the process. She was polite, patient, and understanding of our frustrations. She mentioned that even all though she is an agency nurse she does work here regularly, which honestly gave us some relief knowing there would be at least one familiar face around. Families should not feel ignored during such an important and emotional transition.
Kellie Moyse
Mar 2026
I've had enough of these nurses treating patients BAD.<br>They are rude and very aggressive.<br>My BF hasn't been treated ok since he's been there NEVER AGAIN WILL I HAVE HIM COME HERE
10 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 22, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Jan 21, 2026
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 21, 2026
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 21, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 21, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 21, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 21, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 29, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024
Provide or get specialized rehabilitative services as required for a resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 12, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 5, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 5, 2023
Provide enough food/fluids to maintain a resident's health.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 5, 2023
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 5, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2023
Honor the resident's right to manage his or her financial affairs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 28, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Aventura At Pembrooke offers Skilled Nursing / Long Term Care.
Aventura At Pembrooke has not published its pricing. For context, communities in West Chester that publish rates start around $4,450 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Aventura At Pembrooke is located at 1130 West Chester Pike in West Chester, Pennsylvania.
Aventura At Pembrooke carries a 4.0 out of 5 rating from 180 Google reviews. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Aventura At Pembrooke had 10 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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