Sarah Broderick
Sep 2026
My son receives his G-tube and formula supplies through Aveanna. The doctor has written the script, insurance has approved it, but Aveanna continually is not able to deliver on time or at all.<br><br>The app is useless, the text message they send expires too quickly, and sometimes I don’t get an email. There is no requirement through my son’s insurance that they have to receive confirmation that we need the full order every month. That is Aveanna’s policy, and it’s making them inaccessible to disable people who need medical supplies to live.<br><br>May 13, 2026 a provider notice was sent out from Mercy Care specifically reminded its DME suppliers that providers must monitor delivery timelines and “proactively address and escalate any barriers,” including difficulty reaching members, coordination problems and supply constraints.<br><br>At this point, I’m done and will be filing a complaint with MercyCare, the Office of Individual and Family Affairs through ACCCHS, and The Arizona State Board and Pharmacy.<br><br>I am currently waiting for a callback that was supposed to be 30 minutes and is now been an hour.<br><br>Called back and was told to call back in another 30 minutes if the on-call person did not call me back. After two hours I finally got a call back from Armando, who told me that a third-party delivers our formula. He said that they can deliver one can of formula but no more or he would be fired. This policy in of itself denies people who need supplies to live accessibility, even though it’s been approved by the doctor and the insurance.
