Sharon Underwood
Mar 2026
As a professional who would have never thought about not showing up or calling out for work, I find it inexcusable to not have received communication from the nurse or corporate office when they were not going to show up.
Avatar Home Health Care Agency
25325 Borough Park Dr Ste 1004.5(123 ratings)· Spring average: 4.5
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Quick Facts
- Medicare quality
- 3.0 of 5 stars
- Medicare certified
- Since 2007
- Service area
- Serves Houston, The Woodlands, Harris and Montgomery counties
- Certification
- Medicare-certified home health and hospice care
- Language access
- Bilingual staff for in-home care
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families describe Avatar Home Health Care Agency as a compassionate, bilingual home health and hospice provider serving the Houston, The Woodlands, and surrounding county area. Most reviewers praise specific nurses, therapists, and aides by name for their professionalism and personal attention, though a couple of reports point to communication breakdowns around scheduling and paperwork.
What reviewers praise
- Staff praised by name for compassion
- Therapists, nurses, and aides called personable
- Owner described as accessible and responsive
- Help navigating insurance appreciated by families
- Bilingual, in-home care services
What reviewers flag
- One report of no-show without notice from nurse or office
- One report of two-week delay getting death certificate signed
AI-generated from reviews and community data.
Avatar Home Health Care Agency is a home health agency serving Spring, Texas offering Home Health. Families rate it 4.5 out of 5 across 123 reviews.
About Avatar Home Health Care Agency
Avatar Home Health Care Agency is a Medicare-certified home health agency serving clients in Spring, Texas since 2007. The agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits.
Reviewers consistently praise the clinical and support staff for their professionalism, skill, and compassionate care. One reviewer noted the team showed "such professionalism, kindness, and compassion," while another described staff as "the most personable caring people I've ever had over the years." Families also reported positive experiences with customer service assistance around insurance and billing. However, some reviewers raised concerns about communication when staff were unable to arrive for scheduled visits or when completing necessary paperwork.
Avatar holds a CMS quality star rating of 3.0 of 5 stars.
Types of Care at Avatar Home Health Care Agency
Home Health
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Help Me ChooseReviews of Avatar Home Health Care Agency
4.5overall · 123 ratings combined
4.5★ on Google (123)
Vital Performance
Mar 2026
Jason has been great to work with—very knowledgeable, professional, and he made me feel completely comfortable throughout the process. The owner has also been very accessible, which made the entire experience even better. I truly appreciate the care and support provided—highly recommend!
Suzanne Pointer
Dec 2025
In general, everyone I dealt with was very good at what they did; Darla was tops! That being said, I was very disappointed, frustrated, and upset when it took the doctor 2 weeks to sign off on my husband’s death. There was no autopsy or even a body to look at, but it took TWO WEEKS to sign a piece of paper! I have banking business, bills, and taxes that can’t be handled without a death certificate, and after the signature, the funeral home had to request it - during Christmas week. So I have another week to wait. You guys need to get a different doctor, as he/she is the only reason you got 2 stars from me.
Laurie Sauer
Dec 2025
I love all my therapist, my Nurse, and home aide. They're the most personable caring people I've ever had over the years. The customer service is just the same, helping with my insurance and making the whole experience very nice. A caring community of skilled yet personable people. Thank you!
Griselda Garza
Jun 2025
First and foremost, I want to express my deepest gratitude to the incredible team that cared for my mom over the past two years. A heartfelt thank you to Pedro, Natalia, Annie, Nancy, Angela, and Chaplain Adalia. Each of you showed such professionalism, kindness, and compassion throughout her journey. You consistently went above and beyond, not only for my mom but for our entire family. We were truly blessed to have you in our lives, guiding us through her recovery with such care and dedication. When she passed a month ago, your support and compassion meant more than words can express. This is a wonderful team, and I highly recommend them to any family in need of loving, professional care. Thank you again for everything.
Medicare Quality of Care
Avatar Home Health Care Agency is a Medicare-certified home health agency (certified since 2007). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency85%US 79%
- Rated their overall care 9 or 10 out of 1088%US 85%
- Care was given in a professional way89%US 89%
- The team communicated well82%US 86%
- The team discussed medicines, pain and home safety86%US 82%
227 completed patient surveys, 29% response rate.
Hospital outcomes
- Discharged to the community64%US 80%Worse than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)23%US 11%Worse than
How patients did
- Care started within 2 days of referral98%US 94%
- Patients got better at walking or moving around90%US 83%
- Patients got better at getting in and out of bed86%US 83%
- Patients got better at bathing93%US 86%
- Patients' breathing improved91%US 85%
- Patients got better at taking medications correctly83%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations56%US 61%
Service area
Avatar Home Health Care Agency reports serving 150 ZIP codes, including Houston, Spring, Conroe, Katy, Pasadena, Humble, Richmond, Sugar Land, Cleveland, Cypress and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 679618. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Avatar Home Health Care Agency offer?
Avatar Home Health Care Agency offers Home Health.
Where is Avatar Home Health Care Agency located?
Avatar Home Health Care Agency is located at 25325 Borough Park Dr Ste 100 in Spring, Texas.
What do families say about Avatar Home Health Care Agency?
Avatar Home Health Care Agency carries a 4.5 out of 5 rating from 123 Google reviews. Families describe Avatar Home Health Care Agency as a compassionate, bilingual home health and hospice provider serving the Houston, The Woodlands, and surrounding county area. Most reviewers praise specific nurses, therapists, and aides by name for their professionalism and personal attention, though a couple of reports point to communication breakdowns around scheduling and paperwork. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Avatar Home Health Care Agency?
Yes. Avatar Home Health Care Agency is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.
Do I need a referral to use Avatar Home Health Care Agency?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Avatar Home Health Care Agency?
Submit the Request Information form on this page, or contact Avatar Home Health Care Agency directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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