Susan Krohnberg
Jun 2026
Staff abused my mom. An over night nurse, left my mom sitting in her wheel chair overnight and would not provide assistance to help her to her bed, one week out from having rods and pins put into her hips/femur. I was told by head of nursing that they were able to provide the care that my mom needed. Not staffed properly for services that were deemed necessary by head of nursing. Their excuse was, “the on-call person was sleeping and did not hear her phone ring”. Thus, it put the facility at an illegal amount of overnight staffing needing as required by the State of MN. We were told they would need to look into their procedures, but it happened on numerous occasions. Missing medications and refusal of nursing staff to administer medications. The staff that are actually administering the medication did not follow the directions given by head of nursing, even after multiple attempts to communicating the instructions to her staff. Missing medication and pills found were wrapped in a napkin and placed in a nurse’s pocket. When I asked about this witnessed event, they just said they would have to look into it, but no follow up provided and upon leaving, there was medication ordered, paid for but not accounted for. The director, Penny was made aware of all of the illegal and abusive situations. When I brought up that they were mandated reporters and it should be brought to the attention of the proper agencies, she said they do not do that but instead do an internal review. They agreed that mistakes were made, illegal staffing was provided, abused/neglect occurred. Their response, “Please let us try to do better,” Please do not leave your loved one in their care. A beautiful facility does not equate to quality care.
