Austin Gardens Senior Living

Katie G.

Jan 2026

via Yelp

Absolute best experience with Jenna. She is extremely knowledgeable, helpful, and professional. I was having issues with having my baby latch and experiencing pain/scabbing, but after support from Jenna I am pain free! She helped with so many other things, including getting us started with pumping, understanding how to bottle feed, and referring us to other providers who could support in other areas. We are so grateful to Austin City Lactation and Jenna - could not more highly recommend!

I am now 6 months postpartum and wanted to post this review. I worked with Jenna when my baby was born. A friend had recommended Alice, but she didn't cover north Austin home visits. I'm disappointed to say that my experience with Jenna ultimately harmed my breastfeeding journey instead of supporting it. Looking back, I wish I had received far more comprehensive, evidence-based guidance during an extremely vulnerable postpartum period. Each time she visited, she mainly performed a weighted feed and focused on techniques to keep my baby awake during nursing. While that information wasn't harmful, it also wasn't what we truly needed. it was surface-level support. She never taught me how to read my baby's cues, what feeding on demand actually means, or how to navigate normal newborn behaviors. There was no deeper education on establishing a sustainable breastfeeding routine. Because I had a fast flow and overactive letdown, my baby always transferred plenty of milk during weighted feeds. Of course the numbers looked great! the milk was practically being dumped into his mouth. Our issue was the growing flow preference and the lack of structured guidance on how to protect breastfeeding while also using bottles during those early days. I asked early on whether it was okay to continue bottles. She said yes, but did not explain how bottle use could impact latch, preference, or pacing in the first two weeks. As exhausted new parents, we unintentionally leaned heavily on bottles to get rest. This caused significant flow confusion. When I tried cutting bottles cold turkey, my baby returned to the breast, but when bottles reappeared, the problems resurfaced. Instead of helping us navigate this pattern, the advice I received stayed shallow and reactive. My postpartum anxiety only amplified the confusion. I began offering bottles after almost every feed "just in case," making bottles dominant and breastfeeding weaker. A knowledgeable consultant should have recognized this cycle and guided us with a structured plan. Instead, the back-and-forth switching worsened, and it was only later that she suggested breastfeeding-friendly bottles like Evenflo or Lansinoh. by then the damage was done. When I transitioned to exclusive pumping, the advice remained questionable. I was told I needed 13mm flanges, which is extremely small and caused unnecessary stress. I was also told to stop pumping so much and only replace what my baby took to avoid oversupply?? advice completely inconsistent with how milk supply is actually regulated. In the end, the combination of my anxiety and the consultant's incomplete, sometimes inappropriate guidance derailed my nursing journey far earlier than necessary. I wish the support had included: help interpreting baby's cues, a plan for protecting the breast-bottle balance, proactive strategies to prevent flow preference, proper flange fitting and pumping education, emotional support and reassurance for an anxious new mom. Instead, the visits felt repetitive and overly focused on weighted feeds. not on the bigger picture that truly determines breastfeeding success. I hope future families receive more thoughtful, comprehensive care than I did I have managed to recover my supply and been providing my baby pumped breastmilk for the last 6 months but I wish our journey was different

Charlie Schroeder-arce

Sep 2025

via Google ↗

Toni and team have and continue to be a joy to work with in managing care for my family member for years now. I am so grateful!

Kelsey V.

Aug 2025

via Yelp

We have been working with Alice to help with our newborns latch. She has been amazing! So informative, helpful, and professional. She has provided so many useful resources. I also love that they're able to do home visits so we can have a consultation from the comfort of our own home. I'll definitely be recommending her to anyone who is struggling with breastfeeding!

Lisa O.

Mar 2025

via Yelp

I was referred to Jenna by a retired lactation consultant. All of the lactation consultants at Austin City Lactation are registered nurses. They will travel to your home for $50, not covered by insurance. The rest of the visit is covered 100% by insurance. My milk hadn't come in while I was at the hospital, and my baby's weight dropped 10.4%. We had to supplement his feedings with donor milk and Similac Neosure as he was born at 36 weeks 1 day. After we were discharged, Jenna came to our house. At the time, our baby was still mostly on formula. Jenna helped me ramp up my milk production. Initially, she suggested my husband and I take shifts so we wouldn't have to triple feed every two hours at night. I had lost so much weight following delivery, that Jenna suggested I eat an extra 500 calories per day. She taught me how to make sure my baby had a deep latch, and to pull him in closer. She also suggested I take 2 capsules of liquid gold two to three times a day. She correctly measured my flange size so we were able to order a larger size on Amazon. She taught us how to calculate how much our baby needs to be eating according to his weight. At two months and 11 lbs 1 oz, he's supposed to be eating ~110 ml per feeding. What's really been helpful is her $1000 scale. She was able to weigh our baby before and after his feeding to ascertain how much milk he ate from breastfeeding. She suggested I take him to a Pediatric chiropractor and dentist to check his neck and lip tie respectively. She taught me how to power pump to increase milk production. Our baby's weight increased from 6 to 20 percentile, compared to other babies, in the last month. I am now breastfeeding 99%. My baby only drinks ~20 ml of Kendamil goat milk every three days if I need a break or leave the house. I've stopped pumping unless I'm going to be gone for more than two hours. When I do pump, it's around 150 ml. I am Gen X and breastfeeding almost 100%. Thank you Jenna for helping me ramp up milk production!