Emily Kuehl
Nov 2025
A beautiful campus and caring team!
1 / 4CMS Care Compare
Reviews for Auburn Homes and Services Chaska are sharply divided, with some families praising the rehab care and kindness of staff, while others report serious lapses in basic care and cleanliness. The community holds a 4 out of 5 rating on Google from 11 reviews, but several of the written reviews raise significant safety and dignity concerns.
AI-generated from reviews and community data.
Auburn Homes and Services Chaska is a senior living community in Chaska, Minnesota offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 11 reviews.
Auburn Homes and Services Chaska is a skilled nursing / long term care community in Chaska, Minnesota. The community is licensed for up to 60 residents.
Families rate Auburn Homes and Services Chaska 4 out of 5 based on 11 Google reviews.
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Help Me Choose4overall · 11 ratings combined
4★ on Google (11)
Emily Kuehl
Nov 2025
A beautiful campus and caring team!
DKrogs
Feb 2025
I have a friend of mine taking care of their better half at the Chaska location. The living situations are disgusting for assisted living or for ANYONE for that matter. This person has Alzheimers, and have found this person outside (in the winter below zero) 2 x’s. They don’t monitor the meds being taken. I found some pills under this person’s bed the other day. The adult diapers are piled up and NOT taken out. There were even some with BM in them just thrown on the floor, and one was under a bath mat. It just seems they don’t lift a finger or try and keep the Apt clean. So maybe when they get moved to the Nursing Home~Things will change! We can only PRAY.. I feel so bad for my friend that has been helping out they are getting exhausted trying to help the loved one, that the nurses and cleaners there SHOULD BE DOING THEIR JOBS. So please PLEASE ask a ton of questions go through the building thoroughly. I would hate to see anybody else’s loved ones suffer consequences after they work their life to be treated like this. Update: this person is now in the nursing home, and things have only gotten worse. It is just sickening to me and I know nurses are needed everywhere, but please treat these people like humans. Quit ignoring your jobs or get out of that job atmosphere. UPDATE 2/12/25 Unfortunately we lost this man a couple years ago. But the nursing home and Hospice wasn’t any better. Maybe worse. My friend of the man that No was there, took pictures of him getting his blood drawn while he was on the toilet, taking a poop. Now if thats not unprofessional, I don’t know what is. DISGUSTING 🤮. Poor training? Or just laziness and impatience on the staffs fault? It just hurts my heart knowing that people work their butts off all their lives and get treated like this at the end of their lives. Shame on them.
Mike Miller
Nov 2024
Supposedly someone has "covid". Masks are required in building. If that is the case, why are workers wearing them on their necks? And why is the box empty where you are to get one? Also, if everyone has had their life saving shot, why is there concern?? I'll wait....
Bonnie R
Oct 2024
We were very disappointed with this place and the lack of care my mom received. She hadn't been there for 24 hours when we showed up the next morning at 10:30 to visit. We were told by the PT person that it wasn't a good time to come. She wasn't nice about it and gave us no explanation. We didn't know what the schedule for her was yet. My parents were together for 63 years and when my dad wanted to go see her, we brought him. They left her oxygen and call light laying on the floor next to the chair out of her reach. Then they pulled her picc line before her culture results which were still positive. So, she had to be transferred back to the ER. When I talked to them regarding what happened, they were rude and seemed unconcerned. We advocated for my mom because she couldn't and no one else would. We were offered to keep the room for a daily fee which we declined. I felt like they punished my mom because they didn't want to deal with us. We feel that they had an instrumental part in her death and I wouldn't ever bring a loved one here again. Their concern was more about money than the patient. Horrible!!
Candy Buranen
Nov 2023
I was at Auburn in Chaska for rehab and I couldn't have been any happier with the care I got. Everyone was so kind and carinig. Thank you so much everyone ❤️
4 inspection visits in the last three years, 38 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2026
Ensure residents have reasonable access to and privacy in their use of communication methods.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2026
Give residents a notice of rights, rules, services and charges.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 19, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2026
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2026
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2026
Ensure that residents are free from significant medication errors.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 18, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2025
Install emergency lighting that can last at least 1 1/2 hours.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025
Have horizontal exits used in accordance with safety requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025
Ensure each resident receives an accurate assessment.
Severity B of L: potential for minimal harm, patternCorrected Mar 21, 2025
Have a plan that describes the process for conducting QAPI and QAA activities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 26, 2024
Implement a program that monitors antibiotic use.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jul 19, 2024
Provide family notifications of emergency plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 19, 2024
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 19, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 19, 2024
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 19, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 19, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 19, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 19, 2024
Have simulated fire drills held at unexpected times.
Severity C of L: potential for minimal harm, widespreadCorrected Jul 19, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Auburn Homes and Services Chaska offers Skilled Nursing / Long Term Care.
Auburn Homes and Services Chaska is located at 501 Oak Street in Chaska, Minnesota.
Reviews for Auburn Homes and Services Chaska are sharply divided, with some families praising the rehab care and kindness of staff, while others report serious lapses in basic care and cleanliness. The community holds a 4 out of 5 rating on Google from 11 reviews, but several of the written reviews raise significant safety and dignity concerns.
Auburn Homes and Services Chaska had 4 government inspection visits in the last three years, with 38 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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Home care agencies serving Chaska bring help to the house: daily living, companionship, and respite for family caregivers.