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Atrium Health At Home HME Stanly

907 N 2nd St A

3.6(8 ratings)· Albemarle average: 4.4

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Quick Facts

What Families Think

Reviews for this Atrium Health At Home location are sharply split. Several families praise a staff member named Beth for patiently walking them through new CPAP and BiPAP machines, while other reviewers describe serious follow-through failures involving oxygen equipment, unreturned calls, and confusion over where supplies could be purchased.

The Good

  • Staff member Beth praised for patience and thorough training
  • Positive experience setting up CPAP and BiPAP machines
  • Long-time customers say staff are friendly and well-mannered

The Bad

  • One report of faulty oxygen unit leading to hospital readmission
  • Several reports of promised follow-up calls or supplies never arriving
  • One report of misleading information about where supplies could be bought
  • One reviewer said no apology was offered after a service failure

AI-generated from reviews and community data.

Atrium Health At Home HME Stanly is a home care agency serving Albemarle, North Carolina offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 3.6 out of 5 across 8 reviews.

About Atrium Health At Home HME Stanly

Atrium Health At Home HME Stanly is a home health and hospice provider serving Albemarle, North Carolina. The company supplies and supports respiratory equipment including CPAP and BiPAP machines, as well as oxygen systems and related supplies for patients managing care at home.

Family experiences with the provider show a sharp divide. Several families praise staff member Beth for her patience, compassion, and thorough explanations when setting up respiratory devices, one family noted she "took the time to give us all the details" and was "very professional and kind." However, other families report significant service gaps: delayed callbacks on equipment issues, no-show home visits to explain equipment operation, and unmet promises to mail replacement supplies like tubing and nasal cannulas. One family described problems with a battery-powered oxygen unit that could not hold a charge and inadequate follow-up support.

The provider holds a 3.6 out of 5 Google rating based on 8 reviews. Positive reviews emphasize staff friendliness and willingness to answer detailed questions; negative reviews center on communication breakdowns, missed appointments, and unresolved equipment and supply issues.

Types of Care at Atrium Health At Home HME Stanly

At-Home Care

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Reviews of Atrium Health At Home HME Stanly

3.6overall · 8 ratings combined

3.6★ on Google (8)

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Richard “Ricky” Malcom

Dec 2025

via Google ↗

I was having issues with my cpap. Told that someone would call me back. No one ever did. Two weeks go by and I finally call and speak to someone there, and they tell me that since i'm buying my supplies somewhere else that I have to go to them even though I purchased the equipment through them, that is atrium cpap. I also was told when I purchased my equipment that I could only buy supplies through a Atrium. That is not truthful. You can buy anywhere you want! Also told lie fit my F X. Nasal mask could no longer be purchased. I did buy it elsewhere. These people do not tell the truth. Do not purchase anything from them!

edith babwah

Nov 2021

via Google ↗

I went to the Stanley location for my new CPap machine. This was the location that was able to accommodate my schedule crazy schedule. Beth did an amazing job taking me through all the functions of the my new device. She was so compassionate and patient while I kept asking question. My machine is used internationally. I live overseas and I frequently travel. She was able to answer all my concerns and to get me all the technical solutions.

Tonia Senn

Sep 2021

via Google ↗

My mother needed oxygen and they sent her home with a battery powered unit that could not hold a charge in the car. Nobody showed up at her home as stated to go over the unit and to bring her more tubing and nasal cannulas. After a doctor visit, we stopped by there and address the problem, they gave us some batteries and we're told they would mail out more tubing and nasal cannulas. That didn't happen. My mother had to be admitted to the hospital again and we had to go with another provider. I called to have them come and pick up the unit and told them our issues. No apologies whatsoever! Will not use them again!

Louanne Cox

Aug 2019

via Google ↗

I've been using them for years and I'm not going anywhere. All the employees are very nice and mannered . Beth is the most friendliest person you would ever meet.

Gary Morehouse

May 2018

via Google ↗

Beth was took the time to give us all the details about the program and the new BiPAP machine my wife was receiving. She was also very professional and kind. This was the first time anyone explained how to use one of these machine and care for it. We recommend Healthy at Home to everyone.

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Frequently Asked Questions

What types of care does Atrium Health At Home HME Stanly offer?

Atrium Health At Home HME Stanly offers At-Home Care.

Where is Atrium Health At Home HME Stanly located?

Atrium Health At Home HME Stanly is located at 907 N 2nd St A in Albemarle, North Carolina.

What do families say about Atrium Health At Home HME Stanly?

Reviews for this Atrium Health At Home location are sharply split. Several families praise a staff member named Beth for patiently walking them through new CPAP and BiPAP machines, while other reviewers describe serious follow-through failures involving oxygen equipment, unreturned calls, and confusion over where supplies could be purchased.

How can families visit Atrium Health At Home HME Stanly?

Submit the Request Information form on this page to connect with Atrium Health At Home HME Stanly and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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