MyLivingChoice

Astra Health West

1707 N Randall Rd #165

4.6(7 ratings)· Elgin average: 4.2

Astra Health West, photo 11 / 2

Quick Facts

Medicare quality
4.5 of 5 stars

Home Health Compare

Medicare certified
Since 2010
Service area
Serves patients across 10 counties
Care start time
Care can begin as soon as next day
Care coordination
Coordinates directly with hospital and SNF case managers

What Families Think

Astra Health West is a home health and hospice provider in Elgin, Illinois, rated 4.6 out of 5 from seven Google reviews. Families consistently praise the compassionate, personalized care their loved ones received, quick start of services after hospital discharge, and clear communication between the agency, families, and hospital or skilled nursing staff.

The Good

  • Compassionate, family-like care from staff
  • Fast next-day start of care
  • Strong coordination with hospitals and skilled nursing facilities
  • Physical therapists praised for creative, patient-centered approach
  • Maintains personal feel despite serving a large area

The Bad

  • No published pricing information available

AI-generated from reviews and community data.

Astra Health West is a home health agency serving Elgin, Illinois offering Home Health. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 4.6 out of 5 across 7 reviews.

About Astra Health West

Astra Health West is a home health and hospice provider serving Elgin, Illinois. The agency coordinates care for patients transitioning from hospitals and skilled nursing facilities to home-based settings, with an emphasis on rapid service initiation and continuity of support.

Families consistently describe the clinical and support staff as genuinely attentive and proactive. One family noted the team treats patients "like they are their own family," while others highlight the knowledgeable nurses who take time to build comfort with patients, and therapists who balance motivation with realistic understanding of limitations. Strong communication between Astra Health West staff, families, and hospital case managers appears central to the care experience families report.

The agency prioritizes next-day care starts when possible, reducing gaps in support during vulnerable transitions. Families characterize the overall experience as smooth and stress-free, with staff described as responsive and committed to going beyond standard protocols.

Astra Health West holds a 4.6 out of 5 Google rating based on 7 family reviews, all five-star.

Types of Care at Astra Health West

Home Health

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of Astra Health West

4.6overall · 7 ratings combined

4.6★ on Google (7)

They treat every patient with genuine compassion, care, and attention, making people feel like part of their own family. Their proactive approach stands out, especially with their ability to begin care as quickly as the next day, ensuring patients receive timely and consistent support. Communication is strong across all parties, including families, hospital case managers, and skilled nursing facilities, which helps create a smooth and well-coordinated transition of care. Even while expanding and now serving 10 counties with a fully staffed team, they have preserved that rare mom and pop feel, paired with a high level of professionalism and expertise. I highly recommend Astra Health West and Astra Home Health.

Avery

Apr 2026

via Google

I highly recommend Astra Health. They provided excellent care for my grandmother from hospital discharge all the way through her transition to home health. The team was professional, compassionate, and made the entire process smooth and stress-free for our family. We felt supported every step of the way, and the care she received at home was truly outstanding.

Andi

Feb 2026

via Google

Highly recommend Astra Health West to anyone looking for a great home health company! The staff who visited my Mom were knowledgeable and kind. The nurse took the time to get to know her and make her feel comfortable. Her physical therapist was creative in motivating her while understanding her limitations. Wonderful experience!

Ryan

Feb 2026

via Google

Astra Health West is an outstanding home health agency that truly puts patients first. The team is responsive, compassionate, and consistently goes above and beyond to ensure quality care. You can tell this is an organization built on strong values and genuine commitment to the people they serve

Erin Klco

Jan 2026

via Google

AMAZING company that truly takes care of their patients! They take care of their patients like they are their own family. Going above and beyond is engrained in their mission. Next day start of care is priority as a proactive approach to their care management. Great communication with the families as well as the Case Managers in the hospitals and skilled nursing facilities is what aids in a smooth transition. Fully staffed, 10 counties serviced and growing. Still the Mom & Pop feeling of care you receive with a high standard of expertise. Highly recommend Astra Health West and Astra Home Health!!

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Medicare Quality of Care

Astra Health West is a Medicare-certified home health agency (certified since 2010). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

4.5 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

4.0 / 5 patient survey rating

  • Would definitely recommend the agency80%US 79%
  • Rated their overall care 9 or 10 out of 1084%US 85%
  • Care was given in a professional way89%US 89%
  • The team communicated well86%US 86%
  • The team discussed medicines, pain and home safety82%US 82%

355 completed patient surveys, 30% response rate.

Hospital outcomes

  • Discharged to the community87%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)10%US 11%Same as

How patients did

  • Care started within 2 days of referral99%US 94%
  • Patients got better at walking or moving around94%US 83%
  • Patients got better at getting in and out of bed93%US 83%
  • Patients got better at bathing94%US 86%
  • Patients' breathing improved96%US 85%
  • Patients got better at taking medications correctly91%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations91%US 61%

Service area

Astra Health West reports serving 135 ZIP codes, including Chicago, Rockford, Aurora, Schaumburg, Elgin, Naperville, Arlington Heights, Crystal Lake, Hoffman Estates, Mchenry and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 148172. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Astra Health West offer?

Astra Health West offers Home Health.

Where is Astra Health West located?

Astra Health West is located at 1707 N Randall Rd #165 in Elgin, Illinois.

What do families say about Astra Health West?

Astra Health West is a home health and hospice provider in Elgin, Illinois, rated 4.6 out of 5 from seven Google reviews. Families consistently praise the compassionate, personalized care their loved ones received, quick start of services after hospital discharge, and clear communication between the agency, families, and hospital or skilled nursing staff.

Does Medicare cover care from Astra Health West?

Yes. Astra Health West is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.5 out of 5 stars.

Do I need a referral to use Astra Health West?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Astra Health West?

Submit the Request Information form on this page to connect with Astra Health West and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of Elgin.