Sam Leyvas
Feb 2026
We used Aspire for home health care after my mom came home from the hospital. Our experience was very mixed, and mostly disappointing. The first RN we had was excellent. She was experienced, consistent, and gave helpful information and recommendations. We felt confident with her. After that, things fell apart. A second nurse came once, was slow to follow up, and has not returned. She is now almost two weeks overdue for a visit with no communication. We also had a physical therapist who mostly sat on the couch, had my mom do a couple of exercises, and left, while billing for the visit. We asked for someone new. The second PT was much better, but then he stopped showing up too, with no closure and no communication. A consistent issue was scheduling. Staff would show up unannounced and did not stick to regular days. That is extremely hard when you work full time and are also a caregiver. It felt like there was little consideration for the family’s time or situation. Overall, the lack of follow-through, communication, and reliability has been very frustrating. We are now looking for another provider. I don’t know if this is a company culture issue or a broader workforce problem, but our experience has not met the level of professionalism and care we expected.
