Agent Spidy
Aug 2026
I do not ever leave reviews. This will be long because I have examples. This place was absolutely terrible. Please do not take, leave your loved ones here. My mother was here for rehab. Barely any therapy done for her leg. She had a major surgery done, and needed to essentially learn to walk again. She was there for about 2 weeks, and there was maybe about 2 days(about an hour total if lucky) where she actually had any therapy focused on her leg. Otherwise, everything was upper body, which is not bad. However, that was not the priority. Spoke with one of the director(Sonya) of nursing and they mentioned the person in charge was on vacation. Okay great! Then who is replacing them in order to cover that? So there was no plan of action to get my mother to be able to walk again soon. I was informed I was going to get a plan of action for her physical therapy, and I never did. After about the first week, my family and I were trying to find a new place to have my mother do rehab in because AristiCare was just bad. We did make it known to AristiCare so you would think maybe they would step it up. There was multiple instances where you can see nurses try avoid patients, not just my mother. Most of the times when asked for help she would need to wait a long time before someone came in to help. One lady that was giving the food out flat out told her coworker that "I don't want to deal with that lady today". She was talking about a patient in the opposite room. How do you say that out loud where visitors can hear? I understand it is a stressful job, but comments like that are meant to be kept to yourself. That is not something you say for patients or guest to hear. Furthermore, some nurses would go into empty rooms to just be on their phones, and from what I can guess just hide. Had another nurse go to my mother, open the door. I assume to check on her, and when my mother saw. She asked for help to go to the bathroom. The response was "I am too busy with another patient right now." Why check the room? Yes they said they'd find someone to help. No one came, and eventually it was the same person to return later on to help. I've attached some photos and as you can see sanitation was not good. The food undercooked. My mother would not eat the food because of how bad it was. I had to bring food For the bathroom, my mother had asked for someone to please clean it around 12pm on the day this happened. I went to visit at about 3pm, bathroom is still dirty. So we asked someone again, no one came after about 30 mins of waiting. A nurse came and only took the towel. Left the toilet paper on the floor. "It's house keepings job". I went to looked for someone and I ran into the director again. So i asked Sonya(director) if she could please get someone to clean the bathroom. No one came, I had left 2 hours later around 5:30pm. I decided I wanted to see how long it would take. Was informed by my mom that someone finally showed up at around 7:30-8pm. So almost 8 HOURS where the bathroom was not cleaned by anyone. Especially when her wound needs to be kept clean. **The worst part is the last day my mother was there I was told by one of the nurses I think. That her wound was getting infected! So it got infected under their care is what it sounds like. They told me they needed to run labs to see if it was infected etc. I still made the decision to removed her because anywhere else would have been better. Scheduled an appointment with the doctor that performed her surgery and they told me it was not not infected. I had a follow up a few days ago, and still no infection. It seems AristiCare just wanted to keep her there and from what I can assume. Milk money from the insurance company. It just feels more like a last ditch effort to keep her there.** I would AVOID this place for your loved ones if they need to be in a rehabilitation center. From poor quality food, unsanitary conditions, poor care, empathy from some staff and lack of proper physical therapy. This is not the place to have someone. Happy to report my mom is in better care.
