MyLivingChoice

Arcadia Home Care & Staffing

669 Romence Rd

2.4(9 ratings)· Portage average: 4.4

Own this agency? Update your listing · Marketing for operators

Arcadia Home Care & Staffing, photo 11 / 5

Quick Facts

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Arcadia Home Care & Staffing in Portage, Michigan offers home health and hospice services, but family reviews are decidedly mixed. While one reviewer praised the compassionate care that let her husband remain at home until his death, several others report serious problems with staffing reliability, caregiver conduct, and billing.

What reviewers praise

  • Compassionate aides helped a spouse stay home at end of life
  • Aides described as becoming like family
  • Care described as professional and competent in one case

What reviewers flag

  • Multiple reports of caregivers not showing up or call-ins uncovered
  • One review described a caregiver as rude and unprofessional
  • One report of missing jewelry and food items
  • One reviewer called billing department the worst they've dealt with
  • One report of a regional director handling a client complaint insensitively

AI-generated from reviews and community data.

Arcadia Home Care & Staffing is a home care agency serving Portage, Michigan offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 2.4 out of 5 across 9 reviews.

About Arcadia Home Care & Staffing

Arcadia Home Care & Staffing is an at-home care agency serving clients in Portage, Michigan.

Reviewers offer sharply divided accounts of the service. One family described professional, compassionate aides who enabled their husband to remain at home through the end of life. However, other reviewers consistently raised concerns about caregiver reliability, professionalism, and accountability. Specific issues cited include caregivers failing to appear, staffing reductions without corresponding changes to care plans, billing problems, and concerns about client safety and property.

Types of Care at Arcadia Home Care & Staffing

At-Home Care

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free for families.

Help Me Choose

Reviews of Arcadia Home Care & Staffing

2.4overall · 9 ratings combined

2.4★ on Google (9)

Marcie Jarman

Jan 2026

via Google ↗ · Report

Between caregivers that don’t show up, not covering their call ins, and the jewelry and food items that have mysteriously disappeared. Don’t use them.

Ronda M

Oct 2025

via Google ↗ · Report

I would not recommend this place, they have the worst billing department that I have ever had to deal with. If it wasn't for my granddaughter, I would have never chosen this company....

Joan Stohrer

Nov 2022

via Google ↗ · Report

Some years ago, as my husband approached the end of his life, his deteriorating health made it obvious we couldn’t stay in our home together without help. Arcadia has provided professional, compassionate and competent home health aides who enabled him to stay in our home until the end of his life, for which we were both very grateful. I wholeheartedly recommend Arcadia for home health assistance. Our aides became like part of our family.

Billie Williams

Dec 2020

via Google ↗ · Report

Several different care givers sent out!! One especially was rude , lazy and fowel mouthed, even putting dirty feet on my moms couch and hanging out on the phone!! Unprofessional with out masks and rudely interrupt when she had family visits from out of town! Then went from three days a week to 1 day a week, my parent did not stop needing care! They just couldn’t find anyone to come out! There has been good points too, however in my opinion the bad is getting worse!

Sama Bey

Jun 2019

via Google ↗ · Report

Very unprofessional! Client accused me of something inappropriate and I called the office to inform them and Regional director named Theresa picked up and I explained to her my concern and she then asked me Well, did you? Knowing this client has a TBI and accusations happen frequently within this field this regional director thought this was appropriate to ask me was I in a home with her husband and know myself around their kitchen.

Ask about care at home

Ask about availability, hourly rates, or a free in-home assessment.

Have you already been in touch with Arcadia Home Care & Staffing?

By submitting, you're okay with us and Arcadia Home Care & Staffing reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Frequently Asked Questions

What types of care does Arcadia Home Care & Staffing offer?

Arcadia Home Care & Staffing offers At-Home Care.

Where is Arcadia Home Care & Staffing located?

Arcadia Home Care & Staffing is located at 669 Romence Rd in Portage, Michigan.

What do families say about Arcadia Home Care & Staffing?

Arcadia Home Care & Staffing carries a 2.4 out of 5 rating from 9 Google reviews. Arcadia Home Care & Staffing in Portage, Michigan offers home health and hospice services, but family reviews are decidedly mixed. While one reviewer praised the compassionate care that let her husband remain at home until his death, several others report serious problems with staffing reliability, caregiver conduct, and billing. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Arcadia Home Care & Staffing?

Submit the Request Information form on this page, or contact Arcadia Home Care & Staffing directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Arcadia Home Care & Staffing? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Portage.

Reading on this