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Arcadia Home Care & Staffing

669 Romence Rd

2.4(9 ratings)· Portage average: 4.3

Arcadia Home Care & Staffing — photo 11 / 5

Quick Facts

What Families Think

Arcadia Home Care & Staffing in Portage, Michigan offers home health and hospice services, but family reviews are decidedly mixed. While one reviewer praised the compassionate care that let her husband remain at home until his death, several others report serious problems with staffing reliability, caregiver conduct, and billing.

The Good

  • Compassionate aides helped a spouse stay home at end of life
  • Aides described as becoming like family
  • Care described as professional and competent in one case

The Bad

  • Multiple reports of caregivers not showing up or call-ins uncovered
  • One review described a caregiver as rude and unprofessional
  • One report of missing jewelry and food items
  • One reviewer called billing department the worst they've dealt with
  • One report of a regional director handling a client complaint insensitively

AI-generated from reviews and community data.

About Arcadia Home Care & Staffing

Arcadia Home Care & Staffing is a home health and hospice community in Portage, Michigan.

Families rate Arcadia Home Care & Staffing 2.4 out of 5 based on 9 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Home Health and Hospice

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Reviews

2.4overall · 9 ratings combined

2.4★ on Google (9)

Marcie Jarman

Jan 2026

via Google

Between caregivers that don’t show up, not covering their call ins, and the jewelry and food items that have mysteriously disappeared. Don’t use them.

Ronda M

Oct 2025

via Google

I would not recommend this place, they have the worst billing department that I have ever had to deal with. If it wasn't for my granddaughter, I would have never chosen this company....

Joan Stohrer

Nov 2022

via Google

Some years ago, as my husband approached the end of his life, his deteriorating health made it obvious we couldn’t stay in our home together without help. Arcadia has provided professional, compassionate and competent home health aides who enabled him to stay in our home until the end of his life, for which we were both very grateful. I wholeheartedly recommend Arcadia for home health assistance. Our aides became like part of our family.

Billie Williams

Dec 2020

via Google

Several different care givers sent out!! One especially was rude , lazy and fowel mouthed, even putting dirty feet on my moms couch and hanging out on the phone!! Unprofessional with out masks and rudely interrupt when she had family visits from out of town! Then went from three days a week to 1 day a week, my parent did not stop needing care! They just couldn’t find anyone to come out! There has been good points too, however in my opinion the bad is getting worse!

Sama Bey

Jun 2019

via Google

Very unprofessional! Client accused me of something inappropriate and I called the office to inform them and Regional director named Theresa picked up and I explained to her my concern and she then asked me Well, did you? Knowing this client has a TBI and accusations happen frequently within this field this regional director thought this was appropriate to ask me was I in a home with her husband and know myself around their kitchen.

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Nearby Communities

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