3.3(37 ratings)· Miamisburg average: 4
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1 / 5An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviewers of Apria Healthcare in Miamisburg largely describe frustrating experiences with billing, insurance processing, and customer service rather than commentary on clinical care itself. Multiple people report being charged incorrectly, waiting weeks for refunds or equipment, and struggling to reach helpful support staff.
AI-generated from reviews and community data.
Apria Healthcare is a home health agency serving Miamisburg, Ohio offering Home Health. Families rate it 3.3 out of 5 across 37 reviews.
Apria Healthcare is a home health agency serving clients in Miamisburg, Ohio, providing equipment and support care at home.
Reviewers consistently report serious problems with billing, customer service responsiveness, and equipment management. Multiple families describe being overcharged, struggling to reach U.S.-based staff to resolve billing disputes, and difficulty obtaining refunds. Several reviewers also noted delays in equipment delivery and incomplete shipments, with one noting a CPAP arrived missing essential tubing.
Common complaints include unresponsiveness to return requests and equipment returns, long delays in processing refunds, and difficulty reaching departments other than billing. One reviewer wrote, "they will blow up your phone to get money from you" but hang up when asked about returns. Families suggest exploring other options if available.
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Help Me Choose3.3overall · 37 ratings combined
3.3★ on Google (37)
Joe Asher
Oct 2025
They keep trying to bill me after my insurance has paid, I’ve been waiting three weeks for a facemask. They said they would send out and it would be here in five days. If you have any other options besides this company, please take it because this company is absolutely horrible
Brook Chrisman
Aug 2025
They stole almost $600 dollars from me after claiming they were out of network two months after accepting my insurance's request for equipment. They accepted it then randomly denied it and charged me the full cost of equipment with no communication, and it took almost a month after me returning the equipment to refund my money. (I still haven't received my money back but they finally "processed" the refund.) They were also very unprofessional and unsympathetic. Don't give them your card information for any reason, they are scammers.
Joseph J
Feb 2025
I got my CPAP two days ago and just started putting it together. It’s missing a piece of tubing that plugs into the side of the machine. I spent over $180 for this and I owe $53 every month now. All for an incomplete CPAP I can’t even use. I can’t believe this wasn’t double checked.
Michael Zwiesler
Jul 2024
Horrible customer service/support!!! I’ve been trying to return the equipment for sometime now and they will not respond to calls or the form online they want you to fill out for a return. But they will blow up your phone to get money from you and to try and gather more insurance information when you request to speak to the department that takes returns you get hung up on. Extremely unprofessional company that really doesn’t care!!! Find a different company to do business with and spend your hard earned money with, this is not the one.
Tara Elmore
Apr 2023
This company overcharged me. Their billing people are overseas, and we do not understand each other. When I tried talking to someone in the states, they told me there's nothing I can do; I can only speak to the overseas people. Several phone calls over several weeks and I couldn't get it resolved. I gave up and let them keep the money. It wasn't enough to worry about after all the time I spent to keep chasing after it. Then, I developed a problem with my machine. Again, you have to talk to people overseas. They would not help me because my bill wasn't paid. I had my account set up for automatic withdrawal, so if the bill wasn't paid it was because they hadn't taken the money yet. When I called customer service about it, the lady told me I could just go with a different company. I was being firm, but not rude. She was incredibly rude. Fast forward to today. At this point I've cancelled my account and have one final bill left. The overseas people call me and expect me to trust they are who they say they are and want me to give them my personal information to verify my account. I tell them I want to speak to someone in the states and they hang up on me. I finally had to get into some poor woman at our local office and demand she find somebody to help me. I finally got resolution on the last bill and it's paid. I'm so glad I'm done with this company and I am moving on with another one that runs completely different from this one.
Apria Healthcare offers Home Health.
Apria Healthcare has not published its pricing. For context, communities in Miamisburg that publish rates start around $3,995 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Apria Healthcare is located at 2029 Lyons Rd in Miamisburg, Ohio.
Apria Healthcare carries a 3.3 out of 5 rating from 37 Google reviews. Reviewers of Apria Healthcare in Miamisburg largely describe frustrating experiences with billing, insurance processing, and customer service rather than commentary on clinical care itself. Multiple people report being charged incorrectly, waiting weeks for refunds or equipment, and struggling to reach helpful support staff. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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