Andwell Health Partners

Lee May

Nov 2024

via Google ↗

The aide was excellent as was the nurse who tended my husband who had Alzheimer’s. The case manager was wonderful when I met her but hard to reach. The attempt to get paperwork I needed was horrific. Total lack of knowledge, helpfulness and responsiveness. The care commendable, the support paperwork office staff very very hard to do business with.

Nikki Lee

Jan 2024

via Google ↗

I am appalled and disgusted with this company. My family lost precious time with our loved one dealing with them over the last four days. We chose this company for end-of-life care for my grandfather based on their 24/7 service promise and support for medical equipment delivery. However, the reality was far from what was promised. After discharge, my grandfather's health declined rapidly. Six trips to the pharmacy were futile due to prescription delays. The case manager's curt responses to my grandmother's concerns added to our distress. The weekend nurse, though late, was kind, but communication issues led to disappointment regarding the nurse's visit, causing inconvenience for family members. We ordered a walker, toilet, and wheelchair at discharge, arriving promptly. Yet, as my grandfather's health worsened, we faced challenges with supplies and encountered a snarky nurse when seeking assistance. Requests for FMLA paperwork were met with delays, and promised visits were postponed without clear communication. The breaking point came when the nurse, delayed and unapologetic, left us hanging during a critical time. Desperate for help, we decided to switch to Beacon hospice, which proved to be a stark contrast in care quality within 12 hours. Androscoggin deceptive business model, with a 24/7 line resulting in delays and curt communication, added stress. Lost time on calls and pharmacy trips cannot be regained. I would not wish this stress on anyone during such a difficult time. Research thoroughly before selecting hospice care. Please visit their Facebook reviews for the full statement of our experience with their care.

Emmy Cline

Jan 2024

via Google ↗

After receiving the worst news imaginable, we met with Androscoggin at the hospital to discuss their services. From the conversation we had, we felt good to move forward. Our first red flag was on his day of discharge, the representative cut my grandmother off while asking questions and had absolutely no tact. After my loved ones discharge, we encountered a problem with the pharmacy and getting the order billed correctly due to a miscommunication between the pharmacy and Androscoggin. Precious time that could have been spent with our loved one was lost due to this episode of incompetency. We called the 24 hour line, and each time we were treated as if we were a burden. We requested a nurse to call back to discuss his rapid decline and discomfort. Their own paperwork says we would receive a call back within 20 minutes. This never happened, each interaction was us calling multiple times. Finally got a nurse and she said she was frustrated we did not order his medical equipment in one go? How are we supposed to know what we would need? We are not medical professionals. The nurse then said she can come out at 8am the following morning. 15 minutes to 8, she calls to say she has a mandatory meeting and will be late. At 1230pm we still had no update so we called again. The nurse spat 2 hours and hung up on us. Meanwhile, our loved one is suffering and uncomfortable and we have no guidance on what to do. We called the 24 hour line again asking for a manager and no one could seem to find anyone. We ended up calling Beacon Hospice to take over and they have been amazing. To get Beacon to take over, they had to wait for papers to be signed to be transferred over. Once again, we had to call multiple times, and it took us saying we will wait on hold until they reach a manager as we have still yet to receive any call backs from our initial calls. They eventually got a manager from the Lewiston branch who had to drive over to Oxford to have the papers signed. This has been the absolute worst experience for such an already miserable situation. Absolutely disgusting. I only hope their own loved ones are cared with more compassion and empathy than they have shared with us.