3.3(21 ratings)· Neenah average: 4.1
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
American Grand Assisted Living Suites in Neenah, Wisconsin holds a 3.3 out of 5 rating from 21 Google reviews, but no individual review text or amenity details were provided to describe what families specifically liked or disliked. There isn't enough material here to characterize day-to-day life, staffing, or care quality at this community.
AI-generated from reviews and community data.
American Grand Assisted Living Suites is a senior living community in Neenah, Wisconsin offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.3 out of 5 across 21 reviews.
American Grand Assisted Living Suites is an assisted living community in Neenah, Wisconsin, licensed for up to 75 residents. The community offers 24-hour staff, medication management, housekeeping, laundry service, an emergency call system, wheelchair accessibility, and social activities with gathering spaces.
Reviews of the facility are mixed and span significant concerns about care quality and safety. Multiple reviewers reported serious issues including neglect, inadequate response to resident needs, safety concerns, and unprofessional staff conduct. One reviewer described staff as "angry and cruel" and reported a resident left in bed for extended periods without meals. However, one reviewer with hospitality experience praised the staff as "lovely and friendly" and commended the facility's communication and responsiveness.
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Help Me Choose3.3overall · 21 ratings combined
3.3★ on Google (21)
Cathleen Schraeder
Nov 2025
I am hard to impress- life long international hotelier and sales and service trainer- The process, communication, helpfulness, responsiveness and most importantly , the lovely and friendly staff members - every one of them - My mom just moved in this week and our family is out of state from my mom- thank you for helping !!
Heidi L
Aug 2025
I don’t have a loved one here but I can confirm the people they hire to drive the residents are absolutely unprofessional and don’t care about the safety of the passengers. I had a driver in a van from this facility tailgating me on 41 in the construction area. The speed limit was 70, he had to pass me going at least 85! He had a passenger in his van. Terrible! This was traveling north to Green Bay from Appleton.
Steph
Mar 2025
Wish 0 stars were a thing...my mother died after falling here and then they had her dog licensed to them.
Melissa Schulze
Feb 2025
I regret moving my parent into this place. Between neglect, management not following through, safety issues, employees fighting where cops have to be called, and name calling of residents. I am getting my parent out of there. I feel awful for the residents who don’t have family to advocate or who can’t advocate for themselves or are afraid to speak up. I would give 0 stars if that were an option.
Amy Doty
May 2023
My mom lived there for a couple of years. She was terrified to put her call light on because some of the staff were so angry and cruel. Towards the end of her life she could not press her call light any longer so the staff just left her in bed for 20 plus hours without feeding her. Thankfully I was able to check on her and wash her up and get her in a chair and feed her. Some of the people were really great but if they were not there she would be left for dead. I know that job is hard, but to leave my mother for hours and hours with no food or water was absolutely horrible. Some of the other residents would check on her and ask them to help her and even then they would scold the residents for going in her room but never check on her. This experience has me so afraid to ever become helpless. My poor mother died scared and confused. I can only pray God will send compassionate people to work there.
American Grand Assisted Living Suites offers Assisted Living.
American Grand Assisted Living Suites is located at 900 Meadow Ln in Neenah, Wisconsin.
American Grand Assisted Living Suites carries a 3.3 out of 5 rating from 21 Google reviews. There isn't enough material here to characterize day-to-day life, staffing, or care quality at this community. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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