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Always Best Care Senior Services - Home Care Services in Cedar Valley

3336 Kimball Ave

2.3(3 ratings)· Waterloo average: 4

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Always Best Care Senior Services - Home Care Services in Cedar Valley, photo 1

Quick Facts

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for this home care provider are sharply mixed and mostly negative. While one family found the staff compassionate and scheduling flexible, two other reviewers describe serious problems with the aides sent into their homes, including theft, neglect, and dishonesty about hours worked.

What reviewers praise

  • Compassionate staff noted by one reviewer
  • Flexible scheduling praised
  • Office staff answers questions patiently

What reviewers flag

  • Multiple reports of aides stealing from clients' homes
  • One report of a client's care being neglected, causing home damage
  • Reports of aides lying about hours actually worked
  • One reviewer says only 3 of 10+ aides were reliable
  • Reported issues with office communication and follow-up on complaints

AI-generated from reviews and community data.

Always Best Care Senior Services - Home Care Services in Cedar Valley is a home care agency serving Waterloo, Iowa offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 2.3 out of 5 across 3 reviews.

About Always Best Care Senior Services - Home Care Services in Cedar Valley

Always Best Care Senior Services - Home Care Services in Cedar Valley is an agency serving clients in Waterloo, Iowa with at-home care.

Reviewers report mixed experiences with the agency's services. Communication, aide professionalism, and reliability are areas where experiences differ significantly. One reviewer praised the staff as compassionate with flexible scheduling and patient office support, while others reported serious concerns about aide conduct, including failures in basic job duties and trustworthiness.

Types of Care at Always Best Care Senior Services - Home Care Services in Cedar Valley

At-Home Care

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Reviews of Always Best Care Senior Services - Home Care Services in Cedar Valley

2.3overall · 3 ratings combined

2.3★ on Google (3)

Antique

Sep 2025

via Google ↗ · Report

The insurance company for the senior relative I care for keeps wanting to work with this company even though we’ve had multiple problems with both the aids and the main office on things like communication, theft, and the that aids had tried to berate, belittle, and just full on lie to us on what they were doing. Had only THREE good ones out of over TEN aids that we had so we were lucky to even have had a good one more than one time. This recent one for some reason, stole my measuring tape and a thing of coffee from me. Idk what their plans are with those and honestly weird items to steal. Another stole medications, one didn’t know how to cook at all or even basic cleaning. Some were scared of the animals I have (they’re small animals) even tho we mentioned to the company we can’t have one that is scared of animals or put off by them. And just like the other person that left a negative review, we’ve also had some that had lied about their hours, on multiple occasions. Over all, never leave them with the care of your loved one unless you REALLY want that loved one to suffer because the general care from this company is well below satisfactory. Some aids from this company have stolen, neglected, and verbally abused clients. DONT EVER LET THEM TAKE CARE OF YOUR LOVED ONE.

Tracy Gray

Mar 2025

via Google ↗ · Report

Always Best Care of the Cedar Valley has compassionate staff and flexible scheduling. The office staff answers my questions patiently.

pauline klemz

Jun 2022

via Google ↗ · Report

Very disappointed with their services. Their cleaning aids aides were not dressed for the job. Wore street clothese and one girl cleaning aid stoled my laptop and brought her child to work with her and didn't watch him and he trashed my home then she would make personal phone calls while she was supposed to be working and always left early and lied about being here the full 3 hours she was supposed to be here. And the company discharged me from services because I turned her in.they need to hire better workers.

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Frequently Asked Questions

What types of care does Always Best Care Senior Services - Home Care Services in Cedar Valley offer?

Always Best Care Senior Services - Home Care Services in Cedar Valley offers At-Home Care.

Where is Always Best Care Senior Services - Home Care Services in Cedar Valley located?

Always Best Care Senior Services - Home Care Services in Cedar Valley is located at 3336 Kimball Ave in Waterloo, Iowa.

What do families say about Always Best Care Senior Services - Home Care Services in Cedar Valley?

Always Best Care Senior Services - Home Care Services in Cedar Valley carries a 2.3 out of 5 rating from 3 Google reviews. Reviews for this home care provider are sharply mixed and mostly negative. While one family found the staff compassionate and scheduling flexible, two other reviewers describe serious problems with the aides sent into their homes, including theft, neglect, and dishonesty about hours worked. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Always Best Care Senior Services - Home Care Services in Cedar Valley?

Submit the Request Information form on this page, or contact Always Best Care Senior Services - Home Care Services in Cedar Valley directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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