1 / 5CMS Care Compare
Reviews for this skilled nursing and rehab community are sharply split: many families and former patients praise the rehab therapy team, in-house medical services, and caring individual staff members, while a significant number of other reviewers describe serious lapses in basic care, including slow response to call lights and safety incidents. The facility appears to deliver excellent outcomes for some residents while falling short for others, often depending on staffing levels at the time.
AI-generated from reviews and community data.
Alpine Care of St. Charles is a senior living community in Saint Charles, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 91 reviews.
Alpine Care of St. Charles is a skilled nursing / long term care community in Saint Charles, Illinois. The community is licensed for up to 120 residents.
Families rate Alpine Care of St. Charles 4 out of 5 based on 91 Google reviews.
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Help Me Choose4overall · 91 ratings combined
4★ on Google (91)
Keke Jay
Jul 2026
I toured Alpine Care of St. Charles with my cousins and had a great experience. The facility was clean, welcoming, and well maintained. What stood out most was how kind and compassionate everyone seemed. The team appeared to know the residents well and treated them with respect and dignity. The staff professional and answered all of our questions. We left with a very positive impression.
Jasmine Wilson
Jul 2026
My aunt is currently staying at Alpine Care of St. Charles, and my family and I have had a wonderful experience. The facility is always clean, smells fresh, and has a warm, welcoming atmosphere. From the very first visit, the staff made us feel comfortable and welcomed. The activities department does an amazing job keeping residents engaged, and it’s clear they care about creating a positive environment. It’s also very family friendly, which makes visiting loved ones a pleasant experience. We’re grateful for the care my aunt is receiving and would definitely recommend Alpine Care of St. Charles to other families.
Malaysia White
Jul 2026
My grandfather stayed at Alpine Care of St. Charles, and our family is truly grateful for the care he received. The staff treated him with kindness, compassion, and respect, and they always took the time to make sure he was comfortable. They kept our family informed and were attentive to his needs throughout his stay. It gave us peace of mind knowing he was in such caring hands. Thank you to everyone at Alpine Care of St. Charles for the support and dedication you showed my grandfather and our family during his time there.
Jonnese Newsom
Jul 2026
⭐⭐⭐⭐⭐<br><br>I can’t say enough great things about Alpine Care of St. Charles! From the moment I walked in, I was welcomed with kindness and professionalism. The entire staff was friendly, attentive, and made me feel genuinely cared for every step of the way. They took the time to explain everything thoroughly, answered all of my questions, and made sure I was comfortable throughout my visit.<br><br>The office is clean, organized, and has such a warm, welcoming atmosphere. You can tell the team truly cares about their patients and goes above and beyond to provide exceptional care. My experience exceeded my expectations, and I left feeling confident and well taken care of.<br><br>I highly recommend Alpine Care of St. Charles to anyone looking for compassionate, high-quality care. Thank you to the entire team for such an amazing experience!
Jonnese Newsom
Jul 2026
⭐⭐⭐⭐⭐ I can’t say enough great things about Alpine Care of St. Charles! From the moment I walked in, I was welcomed with kindness and professionalism. The entire staff was friendly, attentive, and made me feel genuinely cared for every step of the way. They took the time to explain everything thoroughly, answered all of my questions, and made sure I was comfortable throughout my visit. The office is clean, organized, and has such a warm, welcoming atmosphere. You can tell the team truly cares about their patients and goes above and beyond to provide exceptional care. My experience exceeded my expectations, and I left feeling confident and well taken care of. I highly recommend Alpine Care of St. Charles to anyone looking for compassionate, high-quality care. Thank you to the entire team for such an amazing experience!
13 inspection visits in the last three years, 39 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 20, 2026
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 29, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 28, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 28, 2026
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 23, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 23, 2026
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity G of L: actual harm, isolatedCorrected Sep 29, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 29, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 29, 2025
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 29, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2025
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2025
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 26, 2024
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 26, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 1, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 1, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2024
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 22, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 2, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 13, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 13, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 13, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 13, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 13, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 13, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 13, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 13, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 13, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 18, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Alpine Care of St. Charles offers Skilled Nursing / Long Term Care.
Alpine Care of St. Charles is located at 611 Allen Lane in Saint Charles, Illinois.
Reviews for this skilled nursing and rehab community are sharply split: many families and former patients praise the rehab therapy team, in-house medical services, and caring individual staff members, while a significant number of other reviewers describe serious lapses in basic care, including slow response to call lights and safety incidents. The facility appears to deliver excellent outcomes for some residents while falling short for others, often depending on staffing levels at the time.
Alpine Care of St. Charles had 13 government inspection visits in the last three years, with 39 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Alpine Care of St. Charles and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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