R0SIE
Mar 2026
Terrible work place, they let 2 nurses go for no reason. Then when you call them they give you the run around. Not a quality company to work for.
All Heart Home Care
2 International Plaza #9013.8(12 ratings)· Nashville average: 4.3
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Quick Facts
- Medicare quality
- 4.0 of 5 stars
- Medicare certified
- Since 1990
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for All Heart Home Care are sharply mixed: one family described an excellent recovery experience with named nurses and therapists, while several other reviewers report serious problems with communication, scheduling, and the quality of therapy visits. Complaints about billing practices and staff turnover appear alongside the praise.
What reviewers praise
- One reviewer praised named PT, OT and nursing staff by name
- Described as caring, professional team during recovery
- Home health recommended by a healthcare-industry reviewer
What reviewers flag
- Multiple reports of poor communication among staff and with patients
- One report of nurses let go and inconsistent staffing
- One report of failure to coordinate home health aide services for weeks
- One report of short, minimal therapy visits and possible overbilling
AI-generated from reviews and community data.
All Heart Home Care is a home health agency serving Nashville, Tennessee offering At-Home Care and Home Health. Families rate it 3.8 out of 5 across 12 reviews.
About All Heart Home Care
All Heart Home Care provides home health and hospice services in Nashville, Tennessee. The company serves patients recovering at home who need skilled nursing, physical therapy, occupational therapy, and other therapeutic support.
Family experiences with All Heart Home Care are mixed. Some families report deeply positive interactions, with one noting the staff as "some of the most caring professional people I've ever met" and highlighting named therapists who contributed meaningfully to recovery. However, other families describe significant frustrations: therapy sessions sometimes run only the minimum billable 30 minutes, office coordination of services has reportedly fallen short of requests, and communication breakdowns between staff and with patients about appointment schedules have been recurring concerns. A few families expressed doubt about whether session lengths meet their actual needs.
All Heart Home Care holds a 3.8 out of 5 Google rating based on 12 reviews. Families considering this provider may want to clarify expected session lengths and communication protocols with the office before starting care.
Types of Care at All Heart Home Care
At-Home CareHome Health
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Help Me ChooseReviews of All Heart Home Care
3.8overall · 12 ratings combined
3.8★ on Google (12)
Kelly Thomas
Jun 2025
Just started, it was ok at first.but I'm now having my doubts.i agree with another Post about the length of therapy. I have only received two visits of 30 minutes. Until I seen the other review, I thought that was normal. I'm in a situation and don't know how to handle it. Should I talk to my doctor and request another agency or not?
Kelley Floyd
Oct 2022
Give absolutely the minimum in the 30 to 60 minutes of therapy they are billing insurance for . Uncaring . Talk about other clients to clients the are with . Complain about where the have to drive . BLAME LACK OF COMMUNICATION ON EACH OTHER , never pay attention to patients Dr appointment schedules , you will have to tell them repeatedly even if you give them written schedule . Call patient's liars even though their caregiver has the same information. This is a scam company , billing insurance for care that is only worth while if you are completely immobile. Had warning signs from the beginning, but by the end it was such a waste of time and insurance money ,,we had to fire them . And even then the therapist thought they could show up thinking the caregiver wouldn't be there . Horrible consideration on scheduling policies . Just run and go for a reputable PT and OT company recommended by a trusted Dr. Not what the nursing home or hospital setup . You have a choice . The nursing home and hospital get kick backs for setting these up . Ask your independent Dr. And with any of these companies make sure you track the therapy and time . And trust your family member over them saying the patient must be confused etc . We had a therapist call a mentally sound man a liar when she was giving him information about his other therapist. Filing a formal complaint with insurance to make sure there is no over billing and with the Proper authorityies that over see senior home care programs . JUST RUN !!!
Valerie Payne
Aug 2022
My first home health experience was a success thanks to the amazing staff of this company! These individuals really are some of the most caring professional people I've ever met. Special thanks to Andrew (PT), Christina (OT) and all three of the nurses that helped me with my recovery. I work in healthcare and would HIGHLY recommend this company. They're really all that and a bag of chips.
Mark white
Apr 2021
waited on office staff to strictly coordinate HH aide. complete failure on obtaining HH services as requested and tried for weeks. please go after a more reliable and reputable company. stay far away from using this company.
Medicare Quality of Care
All Heart Home Care is a Medicare-certified home health agency (certified since 1990). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
5.0 / 5 patient survey rating
- Would definitely recommend the agency87%US 79%
- Rated their overall care 9 or 10 out of 1089%US 85%
- Care was given in a professional way92%US 89%
- The team communicated well89%US 86%
- The team discussed medicines, pain and home safety84%US 82%
347 completed patient surveys, 23% response rate.
Hospital outcomes
- Discharged to the community94%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)16%US 11%Worse than
How patients did
- Care started within 2 days of referral100%US 94%
- Patients got better at walking or moving around92%US 83%
- Patients got better at getting in and out of bed93%US 83%
- Patients got better at bathing95%US 86%
- Patients' breathing improved93%US 85%
- Patients got better at taking medications correctly91%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations83%US 61%
Service area
All Heart Home Care reports serving 78 ZIP codes, including Nashville, Murfreesboro, Franklin, Brentwood, Lebanon, Antioch, Arrington, Ashland City, Auburntown, Bon Aqua and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 447517. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does All Heart Home Care offer?
All Heart Home Care offers At-Home Care and Home Health.
Where is All Heart Home Care located?
All Heart Home Care is located at 2 International Plaza #901 in Nashville, Tennessee.
What do families say about All Heart Home Care?
All Heart Home Care carries a 3.8 out of 5 rating from 12 Google reviews. Reviews for All Heart Home Care are sharply mixed: one family described an excellent recovery experience with named nurses and therapists, while several other reviewers report serious problems with communication, scheduling, and the quality of therapy visits. Complaints about billing practices and staff turnover appear alongside the praise. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from All Heart Home Care?
Yes. All Heart Home Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.0 out of 5 stars.
Do I need a referral to use All Heart Home Care?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit All Heart Home Care?
Submit the Request Information form on this page, or contact All Heart Home Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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