M Robertson
Apr 2026
The Director of Social Services went above and beyond for me. She took time out of her busy schedule to meet with me one-on-one to talk through some personal family hardships. When she says her door is open, she truly means it. I visited her office several times during my family member’s stay, and she was always patient, understanding, transparent, and willing to help in any way she could. She made a stressful situation much more manageable.<br><br>The admissions staff member in the office next to her was also very kind and welcoming, and the discharge coordinator made sure everything we needed for a smooth transition home was ready and in place.<br><br>The therapy department is amazing! hands down one of the best in the area. The director, I believe her name is Carmen, was very informative and always provided updates when I asked.<br><br>While the food was a bit hit or miss, the overall experience was very positive. You can see that this facility is improving over time, and the team they have now is making a real difference.<br><br>I also want to recognize the CNAs who work extremely hard; especially one on the 500 hall (African American woman with glasses and a short haircut). She was incredibly caring and attentive.<br><br>I’d definitely recommend giving this place a chance. And if you have any concerns, speak with the Director of Social Services—she truly cares and will help you even you you need to vent.









