Advocate at Home

Ang

Jun 2026

via Google ↗

Linda the answering receptionist for the oxygen tank and supply is extremely rude. I have never been HUNG UP on multiple times when trying to order replacement oxygen for someone who has COPD, emphysema & lung cancer. She is a downfall to this company and has serious regulatory issues within herself. No professionalism. I have a video of her asking the ill patient “why they keep calling so much for oxygen” when they are on over 10 LT high flow. With there being so many suppliers this behavior is surprising to me. Not only did she hang up but now she answers and ends call immediately so I’m unable to order the patient tanks of oxygen. This company is a SUPPLIER! Unheard of & should be considered criminal to an extent.

Ravi Rajagopalan

Jun 2026

via Google ↗

Terrible service. ***DO NOT BUY*** from here. It took me 3 weeks, several phone calls and several "we'll call you back" conversations, before I finally get an actual call back. It was unbelievable - "can I order a new CPAP?" "NO, you can't get a new one for 5 years". "Me: "My CPAP is more than 5 years old". "I don't do that, I do supplies". Me: "OK in that case, can I order supplies for my current CPAP?" "NO you can't". And so on. It was frustrating but also funny - I finally asked "What can you actually do?". Anyway, stay away - I will find another supplier. Or stop using CPAPs. NEVER using these guys again.

Sonia Brown

Apr 2026

via Google ↗

I have been an Advocate at Home customer since 2016. I have been trying to get my CPAP supplies since April 3, 2026. I placed my order and was advised it could take 7 to 10 business days to receive my supplies. I am so frustrated with this new ordering process with SNAP. I placed an order for supplies on April 3, 2026 and as of April 27, 2026, l still had not received my order. I called on multiple occasions, April 20th, April 21st, April 24th, April 27th and April 30th. I have left messages for the CPAP department and the supervisors to return my call. As of today April 30th, l still have not received a call. On Monday April 27, 2026, l called the office and requested to speak with Ms. Linda, who is my contact for my oxygen supplies. She took the time to listen to my complaints and offered a solution. She conferenced me in to an automatic agent and waited on the line until my 2nd order for CPAP supplies was completed. I am forever grateful to Ms. Linda for helping me out. She has been on top of her game ever since the beginning. She is knowledgeable and professional. This is the type of customer service needed in this industry. Prior to my call to Ms.Linda on April 27th, l also reached out to the delivery department to try to get assistance from a live person. I was transferred again to another voicemail. This "new" ordering system they have in place is not working! It is a mess and no one is being held accountable for their actions. These supplies are our lifelines and the lack of care displayed is unacceptable. As a follow-up to commend Ms. Linda for her outstanding customer service, l requested her supervisor's email address to voice my concerns. I also requested my email be forwarded to the manager over the CPAP department. Unfortunately l didn't get a response from any manager or supervisor!

Maureen Theroux

Feb 2026

via Google ↗

I was pleasantly surprised after reading all the negative reviews for this particular place. I was actually quite leery, but as I stated was pleasantly surprised. I experienced no rudeness, no lengthy wait time, or any other negativity while I was in this facility. Javier was excellent in explaining everything that I needed to know about my new CPAP machine . Javier escorted me to my vehicle carrying my new CPAP and I was on my way within an hour of my appointment time. Thank you, Javier for making my experience quick and easy . I would recommend this place to others.

Corrine K

Jan 2026

via Google ↗

Difficult to reach. Weekends have looped voice mail message. Call goes no where when you press #3. Can’t get a time frame for delivery 24 hrs in advance. Multiple calls placed. Order sent by physician on Monday. Followed up with calls Wednesday & Thursday no call back left message. Finally Thursday reached an agent scheduled for Saturday. Couldn’t tell customer morning or afternoon. Poor customer service.