Accessible Home Care of Frankfort

Chuck Burklow

May 2023

via Google ↗ · Report

Customer service is very poor. They send out their statements timely, but their staff is very unreliable and inconsistent. I would not recommend this company for your senior loved ones.

Kemba Cofield

Apr 2020

via Google ↗ · Report

I wouldn't recommend this company unless you are in need of someone to do the absolute most basic work they can possibly do. Sit with the client, turn the television station, put on a sweater, prep a meal or something similar. The staff is polite but if you are in need of any support for someone that doesn't need the kind of support listed, you will not be pleased with this particular company's team. In addition, I need to mention that one of their staff members went all thru out our basement without permission. This was absolutely unacceptable. It is stated for them to ask lots of questions in the beginning and they do. However, when told not to go into the basement, this request was violated. The candor of the head person shifted and she created a need for us to pay double for work that other companies don't require. She chose not to send anyone and we had no idea this was the agreement. Hence, my list of tasks they can do and do exceptionally. I didn't rate them with a 1 because the listed tasks they do exceptionally and if that's what you are in need of, this company will work for you. However, if you are in need of anything beyond the absolute basic of basic support, do not choose this company. You will find the kindness you were met with in the beginning will be met with will be met with red tape and dismissiveness.

Celina Bean

Feb 2019

via Google ↗ · Report

Scott and Lydia are a team. When I first went to them, I was so stressed out and worried about taking care of the needs of my mom, who was in Assisted Living. She needed additional care and Scott and Lydia rescued me. They took good care of my mom and allowed me to have a break from the worry. My mom loved their caregivers and I never had to worry about her while she was in their care. They also assisted me in filing for VA benefits for my mom because my dad was a WW2 Vet. Once I moved my mom to Shelbyville, they followed my mom to Shelbyville with the same awesome service. They provided services for my mom until she got settled in her new place. If I need help again, I will request their services again. I would also refer my friends and relatives to them.