Vanessa Peña
Jul 2025
This company has terrible communication skills and NEVER showed up for our first scheduled appointment.
Acacia Home Health, Inc.
103 E 24th St3.8(32 ratings)· Yuma average: 4.5
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Quick Facts
- Medicare quality
- 3.5 of 5 stars
- Medicare certified
- Since 2009
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Acacia Home Health are sharply split: several families praise specific nurses and therapists for compassionate, attentive one-on-one care, while others describe serious breakdowns in communication and follow-through when trying to get services started.
What reviewers praise
- Nurses described as gentle, compassionate, and attentive
- Same-day RN response for wound care assessment
- Physical therapist praised for education and encouragement
- Positive outcomes reported after knee replacement rehab
What reviewers flag
- Multiple reports of poor communication when scheduling care
- One reviewer said staff never showed for first appointment
- One report of PT doing only the bare minimum
AI-generated from reviews and community data.
Acacia Home Health, Inc. is a home health agency serving Yuma, Arizona offering Home Health. Families rate it 3.8 out of 5 across 32 reviews.
About Acacia Home Health, Inc.
Acacia Home Health, Inc. is a Medicare-certified home health agency serving clients in Yuma, Arizona since 2009. The agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits.
The agency holds a CMS quality rating of 3.5 of 5 stars. Reviews are mixed. Several reviewers praised staff for compassionate care, attentiveness to patient concerns, and willingness to answer questions during recovery from surgery and wound treatment. However, other reviewers reported challenges with communication and follow-through on scheduling and initial appointments.
Types of Care at Acacia Home Health, Inc.
Home Health
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Help Me ChooseReviews of Acacia Home Health, Inc.
3.8overall · 32 ratings combined
3.8★ on Google (32)
Elizabeth Arturi
Aug 2024
If I could give no stars I would. I don't usually post reviews or take the time post reviews, but the horrible communication and service I received when trying to get my home health set up was awful. I wasn't ever able to get my home health set up and they tried to place the blame on me, when their staff is who dropped the ball and FAILED to follow-through and communicate with me. Absolute WORST experience with trying to receive the necessary medical services required!!
LoveuGodforever
Jun 2024
I recently had a total knee replacement in which my Doctor sent out Acacia Home Health. Cathy was my nurse and Dr. Joe was my physical therapist. I was truly blessed! They were kind, compassionate and listened to me. They educated me and answered all of my questions and concerns. I looked forward to my physical therapy and nurse care everyday! Amazing team. I reccomend this wonderful facility to everyone needing home care especially Cathy and Dr. Joe! Respectfully, Yvonne Parker
Frank Logan Jamison
Feb 2023
PT doesn't do a complete job. Have me scheduled for completion on Monday. Still not feeling safe walking on my feet. Still get tired easy. They do bare minimum on PT.
Krys Maiylee
Aug 2018
I have received the best care from day 1. Their staff have been very friendly from that very first moment my call was made to them letting them know my referral was on it's way. Their RN Terri came out the same afternoon to assess and treat my wound. Hands down she was GREAT, very gentle, compassionate and caring about what I am going through and the pain that I am in. NEVER did I imagine needing Home Health services (this young ;-) anyway) but finding myself in this position, I am glad I made a great choice by going with Acacia HH. I definitely recommend them to anyone seeking services for themselves or a family member.
Medicare Quality of Care
Acacia Home Health, Inc. is a Medicare-certified home health agency (certified since 2009). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
1.0 / 5 patient survey rating
- Would definitely recommend the agency67%US 79%
- Rated their overall care 9 or 10 out of 1073%US 85%
- Care was given in a professional way78%US 89%
- The team communicated well74%US 86%
- The team discussed medicines, pain and home safety67%US 82%
106 completed patient surveys, 14% response rate.
Hospital outcomes
- Discharged to the community75%US 80%Same as
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)9%US 11%Same as
How patients did
- Care started within 2 days of referral100%US 94%
- Patients got better at walking or moving around89%US 83%
- Patients got better at getting in and out of bed84%US 83%
- Patients got better at bathing92%US 86%
- Patients' breathing improved90%US 85%
- Patients got better at taking medications correctly84%US 81%
- Patients who had a fall with major injury (lower is better)0%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations61%US 61%
Service area
Acacia Home Health, Inc. reports serving 8 ZIP codes, including Yuma, Chandler, Gadsden, San Luis, Somerton. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 037269. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Acacia Home Health, Inc. offer?
Acacia Home Health, Inc. offers Home Health.
Where is Acacia Home Health, Inc. located?
Acacia Home Health, Inc. is located at 103 E 24th St in Yuma, Arizona.
What do families say about Acacia Home Health, Inc.?
Acacia Home Health, Inc. carries a 3.8 out of 5 rating from 32 Google reviews. Reviews for Acacia Home Health are sharply split: several families praise specific nurses and therapists for compassionate, attentive one-on-one care, while others describe serious breakdowns in communication and follow-through when trying to get services started. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Acacia Home Health, Inc.?
Yes. Acacia Home Health, Inc. is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.
Do I need a referral to use Acacia Home Health, Inc.?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Acacia Home Health, Inc.?
Submit the Request Information form on this page, or contact Acacia Home Health, Inc. directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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