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A Helping Hand In Home Care

8620 W Emerald St Suite 170

3.5(13 ratings)· Boise average: 4.4

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Quick Facts

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for A Helping Hand In Home Care are mixed, with some long-term clients praising attentive, caring caregivers and responsive scheduling, while other families report serious service and safety lapses. Concerns include caregiver turnover, billing after cancellation, and a report of an unvetted caregiver being arrested on shift.

What reviewers praise

  • Caring, detail-oriented caregivers noted by clients
  • Responsive communication about scheduling changes
  • Long-term clients (up to two years) satisfied
  • Staff praised as compassionate and respectful

What reviewers flag

  • One report of a caregiver arrested and drinking on shift
  • Multiple caregivers cycling through in a single month
  • One report of billing for months after service cancellation
  • One report of a no-show with no follow-up rescheduling

AI-generated from reviews and community data.

A Helping Hand In Home Care is a home care agency serving Boise, Idaho offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.5 out of 5 across 13 reviews.

About A Helping Hand In Home Care

A Helping Hand In Home Care is a home health and hospice provider based in Boise, Idaho. The company serves clients requiring in-home care support across both short-term and end-of-life services.

Family experiences vary considerably. Some clients report strong, consistent relationships with caregivers and describe staff as compassionate and detail-oriented, with good communication about scheduling changes. However, other families have encountered serious problems: inconsistent caregiver assignments (one family experienced five different caregivers in a month), missed appointments without timely rescheduling, billing discrepancies, and, most concerning, a report of a caregiver arriving to work impaired and with an arrest record, raising questions about hiring practices and supervision.

The community holds a 3.5 out of 5 Google rating based on 13 reviews. Prospective clients should carefully weigh the positive experiences of long-term clients against the documented service failures and staffing concerns raised by others.

Types of Care at A Helping Hand In Home Care

At-Home Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of A Helping Hand In Home Care

3.5overall · 13 ratings combined

3.5★ on Google (13)

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Charm B.

Apr 2025

via Google ↗ · Report

I extend my sincere appreciation to the entire staff at A Helping Hands. As a client for nearly two years, their service has consistently surpassed my expectations. If you require in-home care, I highly recommend their services. Their dedication to meeting my needs, coupled with their compassionate and respectful approach, and prioritization of my health concerns, is exemplary. I wholeheartedly endorse A Helping Hands for caregiver services. Thank you to all the staff for your hard work dedication to making me and my health your top priority.

Debbie Oates

Apr 2025

via Google ↗ · Report

I love A Helping Hand. I've had excellent service and caring caregivers. I'm notified of any changes in scheduling and any issues right away. I've had very caring detail orientated caregivers. I've been with them about a year. I would recommend them anytime.

Dom Harris

Sep 2024

via Google ↗ · Report

Helping Hands sent this person who got arrested DURING HER SHIFT who has been drinking and sleeping on the job… to care for an elderly woman who is bed ridden. How often has this been happening? Do you even do background checks on your care givers? PROCEED WITH CAUTION when hiring this company. VERY UNPROFESSIONAL.

Shane Roach

Aug 2022

via Google ↗ · Report

I Contacted Helping Hands for a deep clean and weekly service. They were scheduled and never showed. I contacted them and they said they overbooked. They did not attempt to reschedule until the next day. Ghosted, lacking professionalism, accountability, and customer service.

JoLYNN Tracy

Apr 2020

via Google ↗ · Report

Not recommended! They were great at first then provided less than adequate services. 5 different care givers in one month for my mom who had memory care issues. Cancelled services March 2, just received a bill for Dec., Jan, and Feb. accounting leaves a lot to be desired as I have cancelled checks for all those months.

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Frequently Asked Questions

What types of care does A Helping Hand In Home Care offer?

A Helping Hand In Home Care offers At-Home Care.

How much does A Helping Hand In Home Care cost?

A Helping Hand In Home Care has not published its pricing. For context, communities in Boise that publish rates start around $4,200 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is A Helping Hand In Home Care located?

A Helping Hand In Home Care is located at 8620 W Emerald St Suite 170 in Boise, Idaho.

What do families say about A Helping Hand In Home Care?

A Helping Hand In Home Care carries a 3.5 out of 5 rating from 13 Google reviews. Reviews for A Helping Hand In Home Care are mixed, with some long-term clients praising attentive, caring caregivers and responsive scheduling, while other families report serious service and safety lapses. Concerns include caregiver turnover, billing after cancellation, and a report of an unvetted caregiver being arrested on shift. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit A Helping Hand In Home Care?

Submit the Request Information form on this page, or contact A Helping Hand In Home Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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