Woodruff Convalescent Center

Paul “Information is Power”

Jan 2023

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Don’t send your family members here unless you want to dump them and never see them nor ever let them leave. This place is a long term facility and not a place for rehab work. It’s a disgrace that the county lets this place filled with mold just cover it up with all the water damage. The roofs look like they’re going to fall from not putting on a new roof. The nurses have over 50-60 patients so good luck getting your medicine. They don’t care and never answer emergency call bells. My ceiling was open all night! This place is falling apart and if you don’t yell or have a cell phone, good luck being helped

D B

Apr 2018

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This place has new management and it has made a HUGE difference. I'm a long time social worker and went to visit a client who has been there for months. She is the cleanest, healthiest and happiest I've ever seen her. She had no complaints. Staff knew her and were familiar with her needs when I asked. I observed staff smiling, alert, moving quickly, speaking gently and respectfully to patients and visitors alike. I saw patients clean, alert, and cared for. The place was clean, no bad small, lots of sunlight. They are remodeling the whole place, too. I was very impressed. Please ignore the old ratings and go for a visit yourself if you are looking for residential care.

Omar A

Nov 2017

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i swear some day if there is justice this place will be shut down. My mother had to spend weeks transferred from hospital to be quarantined at this facility due to an infection the staff has ignored my mother in her last month of life she was calling me to let me know she had notified staff via the call button and that she was sitting in her own soiled bed and that nobody was coming to help her when I made a phone call to the staff to alert them they promised me that it was just a simple misunderstanding I get a phone call the next morning from my mother telling me they're still ignoring her so by 4 in the morning when I show up I am alarmed to find staff just sitting around goofing off with each other while I hear the screams of other patients the smell of urine in the whole facility so from that day forward I only visited my mother after visiting hours were over and I'll be God damned if they were able to stop me these people who work here are pure evil and need to not only lose their license to operate but a majority of the staff need to be bared from working with vulnerable people. If you have any love or compassion for your family member please keep them away, it has been eating away at me and I must speak out and hopefully keep others from falling victim to this place.

Carmen Gamboa

May 2017

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My father spent one agonizing night in this facility. He was transferred from the hospital to this place on Saturday late afternoon. My family and I went ahead of the ambulance to look at the place. From the moment we walked in we saw how unkempt the place was. There was no one to greet us at the door and no one required us to sign in. We just walked all the way in and no one questioned why we were there. When the ambulance arrived, my dad was simply put on this bed and no one from the staff ever came to introduce themselves or see if there was anything my dad needed. I decided to spend the night with him because the condition of the place worried me. There are three beds to a room so there is absolutely no privacy. At one point my dad asked me to request some hand sanitizer so I buzzed for the nurse. No one came so I went out to ask for the hand sanitizer. Basic request. They had no hand sanitizer. I buzzed again about an hour later because my dad wanted water and again I had to go out and get someone when no one came. At about 3:19 a.m. my dad's oxygen tank ran out so I buzzed for the nurse because my dad was suffocating and in pain. No one came so again I had to run out and get someone. When the nurse finally came she just looked at the tank and told me it was empty! Really?! Then she went to get more people. It took four nurses 15 minutes to get another tank going and all the while my dad was in distress and screaming. Needless to say, we got my father out of this place the very next day and took him home with in-home hospice care. Where is the dignity for these patients in their last days? I feel so sad for all of the other patients that are still there.

Antoinette Herrera

Feb 2016

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my dad ,stroke victim has been here for 2 years, my husband was sent here also after his stroke 10 months ago, both my father and husband were in the same room. my dad loves it there, he can go home ,but prefers to stay there. my husband is now home with me. my dad has a lot of military with him, and the VA has transportation to long beach to the home for dad. like my dad says 3 squares a day and snacks and a bed to sleep on. thats my dad, i love him.