Katie Conner
Mar 2025
Windsor Healthcare is a great place to take your loved ones. Their staff care about their residents like they’re their own family.
Windsor Rehabilitation & Health Care
809 West Benton3.8(12 ratings)
Part of Tutera Senior Living & Health Care · 102 communities · 4.4★ average
1 / 2Quick Facts
- Total units
- 60
- Medicare rating
- 1 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 60
- Inspections
- View history (33 citations)
- Licensed capacity
- Licensed for up to 60 residents
CMS Care Compare
What Families Think
Families generally describe Windsor Rehabilitation & Health Care as clean, friendly, and caring, with staff praised for treating residents like family. One long-term family member, however, raised serious concerns about understaffing, inadequate training, and poor food quality tied to profit priorities.
The Good
- Staff described as caring and friendly
- Facility kept clean
- Praised as a good place for loved ones
The Bad
- One report of barely adequate staffing levels
- One report says food quality is a major issue
- One reviewer felt training could be improved
AI-generated from reviews and community data.
Windsor Rehabilitation & Health Care is a senior living community in Windsor, Missouri offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 12 reviews.
About Windsor Rehabilitation & Health Care
Windsor Rehabilitation & Health Care is a skilled nursing and long-term care facility in Windsor, Missouri, licensed for 60 residents. The community provides both short-term rehabilitation and extended residential care.
Families consistently praise the cleanliness of the facility and describe staff as caring and hardworking. One family noted that staff "care about their residents like they're their own family," and visitors appreciate the friendly, helpful atmosphere. The environment is described as healthy and well-maintained, and residents' engagement with family members appears supported during visits.
Food quality emerges as a concern in reviews, with one family describing it as "a major issue" after three years of residency. Staffing levels are characterized as "barely adequate" by some families, though those delivering care are recognized as dedicated despite constraints.
The facility holds a 3.8 out of 5 Google rating based on 12 family reviews, with most ratings clustered at five stars alongside a smaller number of lower scores reflecting mixed experiences with operational aspects.
Types of Care at Windsor Rehabilitation & Health Care
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Windsor Rehabilitation & Health Care
3.8overall · 12 ratings combined
3.8★ on Google (12)
Jessica Krueger
Mar 2025
Beautiful facility and they truly care about their residents!
Judy Mullins
Apr 2022
Visited with a cousin who is elderly she remembers very well about family and Where she grew up and, where she lived I love visiting and listening to Katie
Elijah Shick
Feb 2019
Windsor healthcare and rehab is a good place. It is a clean and healthy environment, and the staff are very helpful and friendly.
Connie Denney
Apr 2017
My relative has been a resident in this facility for more than three years. I am happy to say that the home is kept clean, but I am sad to say that the staffing is barely adequate. The employees work hard, and I feel confident in saying, are underpaid. Training could be improved but that cuts down on the profit margin. Unfortunately, the food served is a major issue. Serving decent food does not seem to be a priority for the individuals who own the facility. In talking to the food supplier for the home, the individual said that what I described as regular fare sounded like prison food. Despite contacting the state about having food provided that is palatable and wholesome, minor and inconsistent changes have been seen. Again, the profit margin seems to be more important than the residents' needs.
Government Inspection History
5 inspection visits in the last three years, 33 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jun 25, 2025Fire Safety StandardHealth Standard11 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 5, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 5, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 5, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 5, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 5, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 5, 2025
Honor the resident's right to manage his or her financial affairs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 5, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 5, 2025
Post nurse staffing information every day.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 5, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity C of L: potential for minimal harm, widespreadCorrected Aug 5, 2025
Ensure the activities program is directed by a qualified professional.
Severity C of L: potential for minimal harm, widespreadCorrected Aug 5, 2025
Jul 29, 2024Health Complaint4 citations
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Sep 9, 2024
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 9, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 9, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 9, 2024
Dec 14, 2023Fire Safety StandardHealth Standard10 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 26, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 26, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 26, 2024
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 26, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 26, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 26, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2024
Install a fire alarm system that can be heard throughout the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2024
Sep 6, 2023Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 16, 2023
May 21, 2021Fire Safety StandardHealth Standard7 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 2, 2021
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 2, 2021
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 2, 2021
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 2, 2021
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2021
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Windsor Rehabilitation & Health Care offer?
Windsor Rehabilitation & Health Care offers Skilled Nursing / Long Term Care.
Where is Windsor Rehabilitation & Health Care located?
Windsor Rehabilitation & Health Care is located at 809 West Benton in Windsor, Missouri.
What do families say about Windsor Rehabilitation & Health Care?
Families generally describe Windsor Rehabilitation & Health Care as clean, friendly, and caring, with staff praised for treating residents like family. One long-term family member, however, raised serious concerns about understaffing, inadequate training, and poor food quality tied to profit priorities.
How did Windsor Rehabilitation & Health Care do on recent health and safety inspections?
Windsor Rehabilitation & Health Care had 5 government inspection visits in the last three years, with 33 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Windsor Rehabilitation & Health Care?
Submit the Request Information form on this page to connect with Windsor Rehabilitation & Health Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Windsor Rehabilitation & Health Care? Claim this listing to update photos, pricing, and details. It's free.
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Prefer to stay home?
Home care agencies serving Windsor bring help to the house: daily living, companionship, and respite for family caregivers.
