Summer Jagnow
Sep 2025
They did a fantastic job helping my dad recover after a long hospital stay. So thankful for their help.
1 / 4Quick Facts
- Total units
- 120
- Medicare rating
- 1 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 120
- Inspections
- View history (33 citations)
- Ownership
- Nonprofit-operated senior care community
- Therapy Services
- On-site outpatient rehabilitation therapy available
CMS Care Compare
What Families Think
Windmill Manor is a nonprofit skilled nursing and rehabilitation community in Coralville, Iowa, with a dedicated memory care unit. Reviewers frequently praise the physical therapy and rehab staff, as well as the compassion shown to residents with Alzheimer's, though one detailed account raises serious concerns about staffing, cleanliness, and communication.
The Good
- Rehab and physical therapy staff praised repeatedly
- Compassionate care noted in Alzheimer's/dementia unit
- Staff described as hardworking and patient with residents
- Positive recovery outcomes after hospital stays
The Bad
- One detailed report of understaffing and inadequate training
- One report of billing and communication breakdowns with family
- One report of room cleanliness and hygiene lapses
- One account of delayed care leading to loss of mobility
AI-generated from reviews and community data.
Windmill Manor is a senior living community in Coralville, Iowa offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 40 reviews.
About Windmill Manor
Windmill Manor is a skilled nursing and long-term care facility in Coralville, Iowa, licensed for 120 residents. It includes a specialized Memory Lane unit for residents managing Alzheimer's and dementia.
Families consistently praise the compassion and dedication of the nursing and physical therapy staff. Multiple reviewers describe staff as "hardworking and patient," and one family wrote, "They are wonderful!!!" noting personalized touches like celebrating a resident's birthday at multiple meals. Residents have reported meaningful progress in recovery and rehabilitation under the facility's care. The food quality has been generally acceptable, though one family noted recent changes in kitchen staffing affected their experience.
Common concerns center on administrative and operational challenges. One family cited significant check-in delays and described administration as understaffed and inadequately trained, citing these issues as contributing to care lapses. This administrative friction contrasts with the consistent positive feedback about direct-care staff.
Windmill Manor holds a 3.8 out of 5 Google rating based on 40 reviews, reflecting a mix of strong personal care experiences alongside frustrations with facility management and resource allocation.
Types of Care at Windmill Manor
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Birthday / Holiday Parties
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Windmill Manor
3.8overall · 40 ratings combined
3.8★ on Google (40)
Collins Byrd
Oct 2024
Windmill took care of my wife during part of her challenge managing Alzheimer's. The staff there is hardworking and patient with the patients and residents, even during times when I probably would have probably lost my self control. (Folks: That is one tough job....) The Memory Lane unit, in particular is where I visited my wife on a consistent basis between October of 2023 and August of 2024. I told my wife and Wind Mill staff that my goal was to have my wife available to watch our daughter get married. Well, on that great day in June of 2024, my wife was dressed, with make up and all, ready to go and watch our daughter get married. I can tell it was a team effort, and the Wind Mill staff in Memory Lane took the time to get her ready. She made it. In short, Wind Mill allowed us to fulfill that mission: See and experience our daughter's marriage.... Promises kept. Thank you Wind Mill.
Donna Isaacs
Sep 2024
I have been at Windmill Manor a total of 4 times the first being in 2016. I have always felt the staff were compassionate, caring and very professional. The food was not quite as good this time around but I attribute that to a change in kitchen staff. I have always been impressed with their physical therapy staff and their compassion for my pain and especially any inability i might have at the time. As the saying goes "No pain no gain" and it is so very right on; however, the therapists at Windmill Manor make sure not to push you beyond your capacity. I also feel they have an excellent physical therapy room.
Tanya Demmel
Apr 2024
The care is adequate at best. I do believe the staff truly have good hearts and intentions but are extremely understaffed and not fully trained. I hold the administration of this facility responsible for the negligence in my mother's care. I am amazed at the gross incompetence of the administration in this facility. Upon moms arrival it was hours before she was checked in, and paperwork was reviewed with me. But I'm assuming the paper work was lost because it was another 4 months before administrative staff contacted me. They stated they didn't know I existed so obvious they didn't see all the paperwork I signed. They are unprofessional, having accused me of trying to take advantage of my mother's limited income with no grounds for such an accusation. When meeting with the billing person to explain the horrors of the previous year my Mom and I went through trying to get my her the care she needed I was forced to do so while looking at her wearing a ridiculous seasonal hat, which was completely disrespectful to myself and my mother, given the seriousness of the conversation. I have never received any documentation of the charges of my mother's care except for a post it provided to me at this meeting, no statements or explanations of charges. During my mother's stay I have had to ask for her room to be cleaned of the excrement of another patient after it had been allowed to remain on the floor, walls and furniture for a week. Mom has been denied necessary oxygen by prolonging testing and the loss of doctors orders. Many personal items have been lost, including her glasses for which we have had to order replacements. She does not have access to drinking water regularly which has resulted in excessively dry skin. She has lost her ability to walk for lack of regular exercise. The room she was just moved to was not properly cleaned before she was moved into it. There are thick cobwebs by the ceiling, the air vent is black, the floors have a thick layer of grime where they meet the walls and the hand rails on the bed she sleeps in are almost black with grime. I am removing my mother from this place as quickly as I can but even then the social worker forgot our conversation and denied the facility I would like my mom to move to access to her information even though I had given permission for it to be given. I feel everything could have been better with better leadership, proper training and adequate staffing. This is why my mom never wanted to go into long term care and I wish I could care for her at home.
Karen Selzer Strand
Mar 2024
Absolutely love the staff, the facility and how much my brother has turned around since he arrived just a few days ago!! Today was his birthday and at breakfast the staff lead the room in singing happy birthday, at lunch again they sang, later some cake was dropped off... They are wonderful!!! So grateful for the care he is receiving and the physical therapy to get him back out into the world. THANK YOU!
Government Inspection History
9 inspection visits in the last three years, 33 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 9, 2026Fire Safety StandardHealth ComplaintHealth Standard10 citations
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026
Have restrictions on the use of highly flammable decorations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 29, 2026
Install emergency lighting that can last at least 1 1/2 hours.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 29, 2026
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 29, 2026
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 29, 2026
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 29, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 29, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2026
Dec 30, 2025Health Complaint1 citation
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 31, 2025
Sep 17, 2025Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 18, 2025
Apr 17, 2025Fire Safety StandardHealth Standard4 citations
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2025
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2025
Mar 18, 2025Health Complaint2 citations
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2025
Jul 2, 2024Health Complaint2 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 29, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 29, 2024
May 16, 2024Fire Safety StandardHealth ComplaintHealth Standard10 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected May 28, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 28, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 23, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 23, 2024
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 23, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 28, 2024
Use approved construction type or materials.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 23, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2024
Have a plan that describes the process for conducting QAPI and QAA activities.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected May 28, 2024
Mar 27, 2024Health Complaint1 citation
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 28, 2024
Jan 3, 2024Health Complaint2 citations
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 4, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 4, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Windmill Manor offer?
Windmill Manor offers Skilled Nursing / Long Term Care.
Where is Windmill Manor located?
Windmill Manor is located at 2332 Liberty Drive in Coralville, Iowa.
What do families say about Windmill Manor?
Windmill Manor is a nonprofit skilled nursing and rehabilitation community in Coralville, Iowa, with a dedicated memory care unit. Reviewers frequently praise the physical therapy and rehab staff, as well as the compassion shown to residents with Alzheimer's, though one detailed account raises serious concerns about staffing, cleanliness, and communication.
How did Windmill Manor do on recent health and safety inspections?
Windmill Manor had 9 government inspection visits in the last three years, with 33 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Windmill Manor?
Submit the Request Information form on this page to connect with Windmill Manor and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Windmill Manor? Claim this listing to update photos, pricing, and details. It's free.
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