MyLivingChoice

Willows Care Center

320 North Crawford Street

4.2(23 ratings)

Willows Care Center, photo 1

Quick Facts

Total units
79
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
79
Care Focus
Provides short-term post-acute rehabilitation after hospitalization
Discharge Support
Dedicated social worker coordinates discharge planning process

What Families Think

Willows Care Center, often referred to by reviewers as Willows Post Acute, is a skilled nursing and long term care community in Willows, California. Reviewers consistently praise the compassionate, attentive care their family members received, especially during rehabilitation after surgery, stroke, or serious accidents, and highlight the social services team for excellent discharge coordination and communication.

The Good

  • Compassionate, respectful treatment of residents
  • Strong rehabilitation outcomes after surgery or stroke
  • Praised discharge planning and social services support
  • Staff described as attentive, warm, and communicative
  • Clean, neat, and professional facility

The Bad

  • One report of slow call light and phone response overnight

AI-generated from reviews and community data.

Willows Care Center is a senior living community in Willows, California offering Skilled Nursing / Long Term Care. Families rate it 4.2 out of 5 across 23 reviews.

About Willows Care Center

Willows Care Center is a skilled nursing / long term care community in Willows, California. The community is licensed for up to 79 residents.

Families rate Willows Care Center 4.1 out of 5 based on 22 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Willows Care Center

Skilled Nursing / Long Term Care

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Reviews of Willows Care Center

4.2overall · 23 ratings combined

4.2★ on Google (23)

Loretta Newland

Mar 2024

via Google

My uncle is currently at Willows Post Acute following a very serious accident that left him unable to walk and take care of himself. From the moment he came through the door they have been treating him with compassion and dignity. The staff are knowledgeable about their resident and communicate with each department about their care so they can work together for a common goal. They have been dedicated to providing him personalized care, making him feel valued and heard. They pay attention to him as an individual with a specific discharge goal and have been working hard for him to meet that goal. My uncle is now walking and able to care for himself. My family is so thankful to them for making this journey the best it could possibly be. I can’t recommend Willows Post Acute highly enough! If you’re looking for quality care this is the place.

Tori Guest

Dec 2022

via Google

The staff and management at this building are great. Clean, neat, professional, overall a great place! The employee's who work at this building really truly care about the patients care and well-being. The Social Service Director, Courtney, does a great job with communicating with the patients families regarding the treatment plan for the said individual. All around, I would highly recommend this building for anyone needing this sort of treatment facility.

Monica

Dec 2022

via Google

My dad was here for a few months following a stroke. His care team were all so helpful and attentive, and his caseworker Courtney went above and beyond helping me get my dad transitioned to a facility closer to home. She was able to help me navigate thru a very difficult process, and kept me updated throughout the time he was there. My dad was taken care of very well when he was there, and I highly recommend them to anyone in the area.

Alyssa Martin

Apr 2022

via Google

I tried to give 4.5 star but that didn't seem to be an option. My grandfather was recently discharged from Willows Post Acute after a 6 weeks stay. Overall we are very satisfied with his care. The staff was always very warm, kind and friendly. If we had a concern they were attentive and supportive. Courtney from social services was phenomenal in coordinating his discharge and helping us get grandpa home. We are forever grateful for all the great care provided! The only room for improvement would be the responsiveness of answering the call light and phone during the night.

Lori Burton

Mar 2022

via Google

My father was recently a patient following surgery. The staff treated him with respect and offered the care he required in a courteous and thoughtful manner. Dad was able to return home sooner than we had hoped due to the excellent care he received. This was a difficult time for our family, many questions on how to proceed following Dads release. Not only did we receive necessary information but staff, especially Courtney G., walked with us and supplied the knowledge we needed at just the right time. Our entire family was well taken care of at Willows Post Acute. We are grateful!

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Government Inspection History

6 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 20, 2026Health Complaint1 citation
  • Honor the resident's right to manage his or her financial affairs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 3, 2026

Aug 14, 2025Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 10, 2025

Jul 30, 2025Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 31, 2025

Apr 3, 2025Fire Safety StandardHealth Standard7 citations
  • Provide a written emergency evacuation plan.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2025

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2025

  • Have simulated fire drills held at unexpected times.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 25, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 25, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 10, 2025

Apr 4, 2024Fire Safety StandardHealth Standard18 citations
  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 28, 2024

  • Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 28, 2024

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 28, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 28, 2024

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 28, 2024

  • Assist a resident in gaining access to vision and hearing services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 28, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 28, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 28, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 28, 2024

  • Provide medically-related social services to help each resident achieve the highest possible quality of life.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 28, 2024

  • Provide or obtain dental services for each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 28, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2024

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2024

Apr 7, 2022Fire Safety StandardHealth Standard8 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 26, 2022

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 27, 2022

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2022

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2022

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 27, 2022

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 27, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 27, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Willows Care Center offer?

Willows Care Center offers Skilled Nursing / Long Term Care.

Where is Willows Care Center located?

Willows Care Center is located at 320 North Crawford Street in Willows, California.

What do families say about Willows Care Center?

Willows Care Center, often referred to by reviewers as Willows Post Acute, is a skilled nursing and long term care community in Willows, California. Reviewers consistently praise the compassionate, attentive care their family members received, especially during rehabilitation after surgery, stroke, or serious accidents, and highlight the social services team for excellent discharge coordination and communication.

How did Willows Care Center do on recent health and safety inspections?

Willows Care Center had 6 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Willows Care Center?

Submit the Request Information form on this page to connect with Willows Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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