Arturo
Jun 2026
Had a relative seeking placement and Willowbrook's team was able to swiftly get us transferred over with minimal effort. Extremely friendly staff and accommodating! Highly recommend!!
1 / 2Quick Facts
- Total units
- 59
- Medicare rating
- 1 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 59
- Inspections
- View history (47 citations)
- CMS Staffing Rating
- Four-Star rating for staffing quality
- Room Types
- Private and semi-private rooms available
CMS Care Compare
What Families Think
Willowbrook Post Acute is a skilled nursing and rehabilitation facility in Pendleton, Oregon, with reviewers frequently praising the therapy team and an engaged administrator, alongside a serious, uninvestigated safety complaint. Overall sentiment is mixed, with strong praise for rehab care contrasted by a report of a fatal lapse in communication and treatment.
The Good
- Physical therapy team praised as excellent
- Administrator known by name, engaged with residents
- Social services went above and beyond for a resident
- Smooth, quick transfer process for new admissions
- Four-Star CMS staffing rating
The Bad
- One report of untreated c-diff leading to a resident's death
- One report of family (medical power of attorney) not notified of hospital transfer or status changes
AI-generated from reviews and community data.
Willowbrook Post Acute is a senior living community in Pendleton, Oregon offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.8 out of 5 across 37 reviews.
About Willowbrook Post Acute
Willowbrook Post Acute is a skilled nursing facility in Pendleton, Oregon, offering 24/7 personalized healthcare services and functional support for patients recovering from illness or injury. The facility features private and semi-private rooms within a state-of-the-art building designed to provide a home-like environment.
The facility's interdisciplinary team develops individualized care plans based on resident preferences and goals to support recovery and rehabilitation. The team includes skilled nursing staff and physical therapy professionals committed to helping patients regain strength and functional abilities. The facility has been recognized by the Centers for Medicaid and Medicare Services as a Four-Star rated facility for staffing.
Willowbrook Post Acute offers a range of amenities and activities designed to support resident comfort and well-being. The facility emphasizes coordination between nursing care and therapeutic services to ensure residents can focus on their rehabilitation and recovery while transitioning from hospital to home.
Types of Care at Willowbrook Post Acute
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Willowbrook Post Acute
3.8overall · 37 ratings combined
3.8★ on Google (37)
Roger Shipley
May 2026
Across the board the best treatment I have ever had. From the care staff, therapy department they were great! Social services went above and beyond to help me with so many things I needed. This place is the best place I have ever been in!
Mikki Andrist
Apr 2026
If I could give 0 stars Iwould. My mother in law was recently at Willowbrook recovering from pneumonia. She developed c-diff symptoms 3 weeks ago and we were not informed and they did NOTHING. This last weekend we were packing her apartment to move her closer to us. They sent her to the hospital “at her request “ and didn’t even notify us as we are her medical power of attorney. When we called to check on her! they stated she was sleeping. Which was a lie! Sunday her neighbor came and got us, she had been sent to a hospital in Washington! Still no notification from the facility. My sweet mother in law passed away from sepsis from untreated c-diff. Willowbrook is a horrible place. Please don’t send you loved ones here!!!
Cory Williamson
Feb 2026
I visited Willowbrook a few months ago with my family. The facility looked similar to other care facilities I've visited over the years, however, I witnessed the facility administrator interacting with several staff and residents during my visit. He impressed me with his professionalism and genuine interest in their questions and stories. Staff and residents often find themselves in stressful or uncomfortable situations in these types of facilities, so I found it refreshing that the administrator was out and about engaging with them. I heard him call several people by name, including residents, so it's clear that he knows them.
Madeline
Feb 2026
Caring administration across the board. The administrator listens and wants to help in any way. The physical therapy department head is also phenomenal. I also really appreciate all of the thoughtful activities planned weekly.
Government Inspection History
6 inspection visits in the last three years, 47 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 21, 2026Health Complaint1 citation
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 30, 2026
Mar 19, 2026Health Complaint2 citations
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 13, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 6, 2026
Aug 22, 2025Fire Safety StandardHealth ComplaintHealth Standard15 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 29, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 29, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 29, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2025
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2025
Provide or get specialized rehabilitative services as required for a resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 29, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 29, 2025
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2024
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2025
Post nurse staffing information every day.
Severity B of L: potential for minimal harm, patternCorrected Sep 29, 2025
May 17, 2024Fire Safety StandardHealth ComplaintHealth Standard12 citations
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity G of L: actual harm, isolatedCorrected Jun 20, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 20, 2024
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 20, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Install a fire alarm system that can be heard throughout the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Dec 7, 2023Health Complaint6 citations
Ensure services provided by the nursing facility meet professional standards of quality.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 8, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 8, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 8, 2023
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Dec 8, 2023
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 8, 2023
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 8, 2023
Dec 13, 2019Fire Safety StandardHealth Standard11 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 10, 2020
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 10, 2020
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 10, 2020
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 10, 2020
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2020
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2020
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2020
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2020
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2020
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2020
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Willowbrook Post Acute offer?
Willowbrook Post Acute offers Skilled Nursing / Long Term Care.
Where is Willowbrook Post Acute located?
Willowbrook Post Acute is located at 707 Sw 37th Street in Pendleton, Oregon.
What do families say about Willowbrook Post Acute?
Willowbrook Post Acute is a skilled nursing and rehabilitation facility in Pendleton, Oregon, with reviewers frequently praising the therapy team and an engaged administrator, alongside a serious, uninvestigated safety complaint. Overall sentiment is mixed, with strong praise for rehab care contrasted by a report of a fatal lapse in communication and treatment.
How did Willowbrook Post Acute do on recent health and safety inspections?
Willowbrook Post Acute had 6 government inspection visits in the last three years, with 47 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Willowbrook Post Acute?
Submit the Request Information form on this page to connect with Willowbrook Post Acute and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Willowbrook Post Acute? Claim this listing to update photos, pricing, and details. It's free.
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