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Will-O-Bell Skilled Nursing & Rehab

412 N Dalton

4.1(20 ratings)

Will-O-Bell Skilled Nursing & Rehab, photo 11 / 5

Quick Facts

Total units
90
Medicare rating
3 of 5

CMS Care Compare

Ownership
Government, Hospital district
Certified beds
90
Facility age
Built in 1963 as community-owned facility
On-site specialty services
Podiatry and optometry services available on-site
Facility size
Population of around 75 residents

What Families Think

Most reviewers describe Will-O-Bell as a friendly, well-run skilled nursing facility with caring staff and responsive management, though one detailed account describes serious lapses in cleanliness and call-light response. Overall Google ratings are solidly positive, but care quality appears to vary by shift or caregiver.

The Good

  • Friendly, attentive staff praised by multiple reviewers
  • Staff alert to medical issues and proactive
  • Clean environment noted by several reviewers
  • 24-hour licensed nursing care on-site
  • Wide range of rehab and medical services offered

The Bad

  • One detailed report of filthy conditions and slow care
  • One account of aides ignoring call lights for an hour
  • Care quality described as inconsistent between staff members

AI-generated from reviews and community data.

Will-O-Bell Skilled Nursing & Rehab is a senior living community in Bartlett, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 20 reviews.

About Will-O-Bell Skilled Nursing & Rehab

Will-O-Bell is a skilled nursing facility offering 24-hour licensed nursing care in Bartlett, Texas. Built in 1963 as a community-owned facility, it provides ongoing medical attention, nursing services, and rehabilitation for individuals with injuries, disabilities, or illnesses who require professional care.

The facility offers a wide range of personalized services including rehabilitation, intravenous therapy, post-surgical stabilization, pulmonary management, wound care, medication administration, and assistance with daily living activities such as dressing, bathing, walking, and eating. Additional services encompass psychiatric and psychological support, social services, podiatry, optometry, housekeeping, laundry, and beauty and barber services. Treatment begins with a comprehensive rehabilitation screening upon admission to ensure services meet each resident's unique medical needs.

The community emphasizes a warm, caring, and secure environment where residents can find privacy, companionship, delicious meals, and professional staff. Residents have access to activities and a friendly, attentive staff designed to ease the adjustment for those new to the facility. The environment is described as located in a small town setting.

Residents are encouraged to personalize their rooms with pictures, favorite bedding, and curtains to create a homelike atmosphere. Family members have 24/7 access to their loved ones, with visiting hours officially from 8am to 8pm, though arrangements can be made for visits outside these hours by calling or ringing the doorbell after the door is locked.

Types of Care at Will-O-Bell Skilled Nursing & Rehab

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Salon / Barber

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Will-O-Bell Skilled Nursing & Rehab

4.1overall · 20 ratings combined

4.1★ on Google (20)

Alley Bickham

Jul 2026

via Google

Will-O-Bell has a great and friendly staff!

Linda Hitt

Jul 2026

via Google

The staff is friendly and attentive to our mother. Someone calls us if there is any change in her condition. Always clean. Always willing to answer questions or help if needed.

Sheihla Camden

Jul 2026

via Google

My mother has excellent care. They are always attentive to her needs and wants. Sure it's not fancy, but it's clean and caring facility. That is exactly what I want for her.

Kelly Roberts

Jun 2026

via Google

They took great care of my mother in law! Was so very helpful thru the process!

jose miranda

Jun 2026

via Google

Great staff and care given to my mother in law

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Government Inspection History

8 inspection visits in the last three years, 48 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 14, 2026Fire Safety StandardHealth Standard8 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2026

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2026

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2026

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity C of L: potential for minimal harm, widespreadNo revisit needed

Jul 3, 2025Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 11, 2025

Mar 27, 2025Fire Safety StandardHealth ComplaintHealth Standard6 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 2, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 4, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 4, 2025

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 4, 2025

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity C of L: potential for minimal harm, widespreadDeficient, Provider has no plan of correction

Aug 5, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 14, 2024

Apr 23, 2024Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 24, 2024

Feb 9, 2024Fire Safety StandardHealth Standard27 citations
  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 16, 2024

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 11, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 11, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 9, 2024

  • Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2024

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2024

  • Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2024

  • Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2024

  • Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2024

  • Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2024

  • Provide training in compliance and ethics.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2024

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2024

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2024

  • Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 8, 2024

Oct 9, 2023Health Complaint3 citations
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 2, 2023

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 2, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 2, 2023

Jul 10, 2023Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 11, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Will-O-Bell Skilled Nursing & Rehab offer?

Will-O-Bell Skilled Nursing & Rehab offers Skilled Nursing / Long Term Care.

Where is Will-O-Bell Skilled Nursing & Rehab located?

Will-O-Bell Skilled Nursing & Rehab is located at 412 N Dalton in Bartlett, Texas.

What do families say about Will-O-Bell Skilled Nursing & Rehab?

Most reviewers describe Will-O-Bell as a friendly, well-run skilled nursing facility with caring staff and responsive management, though one detailed account describes serious lapses in cleanliness and call-light response. Overall Google ratings are solidly positive, but care quality appears to vary by shift or caregiver.

How did Will-O-Bell Skilled Nursing & Rehab do on recent health and safety inspections?

Will-O-Bell Skilled Nursing & Rehab had 8 government inspection visits in the last three years, with 48 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Will-O-Bell Skilled Nursing & Rehab?

Submit the Request Information form on this page to connect with Will-O-Bell Skilled Nursing & Rehab and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Will-O-Bell Skilled Nursing & Rehab? Claim this listing to update photos, pricing, and details. It's free.

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