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West Covina Healthcare Center

850 S. Sunkist Ave.

3.3(70 ratings)· West Covina average: 4

West Covina Healthcare Center — photo 11 / 5

Quick Facts

Total units
97
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
97
Staff languages
Multilingual staff to ease resident transitions
Therapy services
On-site physical, occupational, and speech therapy
Grooming services
Weekly beauty and barber shop visits

What Families Think

Most reviewers describe attentive, caring staff and a clean, welcoming facility with good dining and therapy services. However, one detailed and serious account describes medication delays, slow response times, and unsanitary conditions during an 8-day stay, raising real concerns about care consistency.

The Good

  • Staff described as kind, attentive, and professional
  • Facility praised as clean and well-run
  • Physical therapy team noted for strong results
  • Dining service and food quality praised
  • Staff encourages family involvement in care

The Bad

  • One detailed report of delayed medication and IV antibiotics
  • One account of slow response to call for help, unsanitary conditions
  • One reviewer said staff discouraged long visitation hours
  • One report noted facility upkeep issues (old beds, worn linens)

AI-generated from reviews and community data.

About West Covina Healthcare Center

West Covina Healthcare Center is a 97-bed Medicare-certified skilled nursing facility in West Covina, California, providing nursing care and rehabilitation services to residents in the community and surrounding areas.

The facility offers comprehensive rehabilitation services through an experienced team, including physical therapy, occupational therapy, speech therapy, stroke recovery, and orthopedic rehabilitation. Nurses provide expert care across multiple specialties, including diabetes management, wound care, and medication administration, with an emphasis on helping residents regain independence through daily assistance and individualized therapy goals.

The center maintains a multilingual staff to help ease residents' transitions to skilled nursing care, creating a welcoming environment for patients and visitors. Social service staff assist residents and families during transitional periods, while professional staff coordinate social programs and activities designed to maximize quality of life for the long-term care population.

Amenities at the facility include weekly beauty and barber shop services available to all residents. The staff encourages family involvement in the healing experience through open communication and collaboration, with staff engaging in daily activities alongside residents.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.3overall · 70 ratings combined

3.3★ on Google (70)

brenda ponce

Jun 2026

via Google

My family member was recently admitted to this facility, and our experience has been very positive. The staff has been kind, attentive, and professional from the moment we arrived. They took the time to answer our questions and made us feel comfortable during a stressful time. The nurses and caregivers have shown genuine compassion and have treated our loved one with dignity and respect. We are grateful for the care and support our family has received and appreciate the dedication of the entire team.

Rosa Valdez

Jun 2026

via Google

My grandpa resided at West Covina Health Care Center for a few weeks and had a great experience. The whole staff was amazing, caring and professional. I highly recommend this facility for your loved ones.

Jennifer Flores

Jun 2026

via Google

Facility is super clean, staff is in top of all their work, questions are answered in a timely manner!

Brent Martin

Jun 2024

via Google

I recently visited the West Covina Nursing Facility and was pleasantly impressed. The menu and food service were thoughtful, offering a variety of delicious options tailored to residents' needs. The dining area was clean and welcoming, inviting a sense of community meal or gathering. What stood out most was the staff's genuine care and attentiveness for the elders. It's clear they go above and beyond to ensure residents feel valued and respected. Overall, I highly recommend this facility for its exceptional dining experience and compassionate care.

Analuz Mendez

Mar 2020

via Google

Kaiser should stop referring patients here. The staff is not friendly and discourages long visitations. My father has Parkinson's and was transferred to this facility for rehab after being hospitalized for sepsis. The Dr.'s orders were not followed most of the time and family had to constantly be on top of everything otherwise it wouldn't get done. As another reviewer noted, when a patient arrives they need to be evaluated by a therapist before staff are allowed to assist patients to use the restroom. We arrived at the facility at 5pm so there wasn't anyone available to evaluate him until the following afternoon. We called a nurse to provide a bed pan and waited 45 minutes, and still nothing. We finally stood him up and transferred him to the wheelchair to take him to the restroom ourselves. This lack of attention went on for the duration of his 8 day stay. His medications didn't arrive until the following afternoon causing him to miss several doses of medication and crucial IV antibiotics. Several times we arrived at 8am (Nurses don't like anyone there before 9am) to find my father soiled with a full catheter bag and freezing as he was unable to get out of bed on his own for the first few days. We are fortunate to be able to have a family member there with my dad from 8am-8pm everyday of his stay. Although, much to the staff's dislike. Many patients are heard yelling for help or whaling in pain for hours, and they were just ignored by staff. Another example of negligence was that as he was being discharged the attending nurse unnecessarily removed his catheter stating that it was Dr.'s orders. This was the 2nd time during his stay that the catheter was mistakenly removed. We wound up in the ER again 2 days after leaving the facility with a blood infection probably due to the unsanitary conditions and carelessness of the care staff. The facility is run down, the beds are old, the linens tattered and stained, the paint on the walls is chipping, the floors and restrooms are dirty and the door knobs and restroom fixtures don't even meet ADA requirements. I'm not sure how they get away with it. The physical therapists were very good. He did make excellent progress in his physical strength recovery due to their hard work.

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Frequently Asked Questions

What types of care does West Covina Healthcare Center offer?

West Covina Healthcare Center offers Skilled Nursing / Long Term Care.

Where is West Covina Healthcare Center located?

West Covina Healthcare Center is located at 850 S. Sunkist Ave. in West Covina, California.

What do families say about West Covina Healthcare Center?

Most reviewers describe attentive, caring staff and a clean, welcoming facility with good dining and therapy services. However, one detailed and serious account describes medication delays, slow response times, and unsanitary conditions during an 8-day stay, raising real concerns about care consistency.

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