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West Covina Healthcare Center

850 S. Sunkist Ave.

3.3(70 ratings)· West Covina average: 3.8

West Covina Healthcare Center, photo 11 / 5

Quick Facts

Total units
97
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
97
Staff languages
Multilingual staff to ease resident transitions
Therapy services
On-site physical, occupational, and speech therapy
Grooming services
Weekly beauty and barber shop visits

What Families Think

Most reviewers describe attentive, caring staff and a clean, welcoming facility with good dining and therapy services. However, one detailed and serious account describes medication delays, slow response times, and unsanitary conditions during an 8-day stay, raising real concerns about care consistency.

The Good

  • Staff described as kind, attentive, and professional
  • Facility praised as clean and well-run
  • Physical therapy team noted for strong results
  • Dining service and food quality praised
  • Staff encourages family involvement in care

The Bad

  • One detailed report of delayed medication and IV antibiotics
  • One account of slow response to call for help, unsanitary conditions
  • One reviewer said staff discouraged long visitation hours
  • One report noted facility upkeep issues (old beds, worn linens)

AI-generated from reviews and community data.

West Covina Healthcare Center is a senior living community in West Covina, California offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.3 out of 5 across 70 reviews.

About West Covina Healthcare Center

West Covina Healthcare Center is a 97-bed Medicare-certified skilled nursing facility in West Covina, California, providing nursing care and rehabilitation services to residents in the community and surrounding areas.

The facility offers comprehensive rehabilitation services through an experienced team, including physical therapy, occupational therapy, speech therapy, stroke recovery, and orthopedic rehabilitation. Nurses provide expert care across multiple specialties, including diabetes management, wound care, and medication administration, with an emphasis on helping residents regain independence through daily assistance and individualized therapy goals.

The center maintains a multilingual staff to help ease residents' transitions to skilled nursing care, creating a welcoming environment for patients and visitors. Social service staff assist residents and families during transitional periods, while professional staff coordinate social programs and activities designed to maximize quality of life for the long-term care population.

Amenities at the facility include weekly beauty and barber shop services available to all residents. The staff encourages family involvement in the healing experience through open communication and collaboration, with staff engaging in daily activities alongside residents.

Types of Care at West Covina Healthcare Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Salon / Barber
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of West Covina Healthcare Center

3.3overall · 70 ratings combined

3.3★ on Google (70)

brenda ponce

Jun 2026

via Google

My family member was recently admitted to this facility, and our experience has been very positive. The staff has been kind, attentive, and professional from the moment we arrived. They took the time to answer our questions and made us feel comfortable during a stressful time. The nurses and caregivers have shown genuine compassion and have treated our loved one with dignity and respect. We are grateful for the care and support our family has received and appreciate the dedication of the entire team.

Rosa Valdez

Jun 2026

via Google

My grandpa resided at West Covina Health Care Center for a few weeks and had a great experience. The whole staff was amazing, caring and professional. I highly recommend this facility for your loved ones.

Jennifer Flores

Jun 2026

via Google

Facility is super clean, staff is in top of all their work, questions are answered in a timely manner!

Brent Martin

Jun 2024

via Google

I recently visited the West Covina Nursing Facility and was pleasantly impressed. The menu and food service were thoughtful, offering a variety of delicious options tailored to residents' needs. The dining area was clean and welcoming, inviting a sense of community meal or gathering. What stood out most was the staff's genuine care and attentiveness for the elders. It's clear they go above and beyond to ensure residents feel valued and respected. Overall, I highly recommend this facility for its exceptional dining experience and compassionate care.

Analuz Mendez

Mar 2020

via Google

Kaiser should stop referring patients here. The staff is not friendly and discourages long visitations. My father has Parkinson's and was transferred to this facility for rehab after being hospitalized for sepsis. The Dr.'s orders were not followed most of the time and family had to constantly be on top of everything otherwise it wouldn't get done. As another reviewer noted, when a patient arrives they need to be evaluated by a therapist before staff are allowed to assist patients to use the restroom. We arrived at the facility at 5pm so there wasn't anyone available to evaluate him until the following afternoon. We called a nurse to provide a bed pan and waited 45 minutes, and still nothing. We finally stood him up and transferred him to the wheelchair to take him to the restroom ourselves. This lack of attention went on for the duration of his 8 day stay. His medications didn't arrive until the following afternoon causing him to miss several doses of medication and crucial IV antibiotics. Several times we arrived at 8am (Nurses don't like anyone there before 9am) to find my father soiled with a full catheter bag and freezing as he was unable to get out of bed on his own for the first few days. We are fortunate to be able to have a family member there with my dad from 8am-8pm everyday of his stay. Although, much to the staff's dislike. Many patients are heard yelling for help or whaling in pain for hours, and they were just ignored by staff. Another example of negligence was that as he was being discharged the attending nurse unnecessarily removed his catheter stating that it was Dr.'s orders. This was the 2nd time during his stay that the catheter was mistakenly removed. We wound up in the ER again 2 days after leaving the facility with a blood infection probably due to the unsanitary conditions and carelessness of the care staff. The facility is run down, the beds are old, the linens tattered and stained, the paint on the walls is chipping, the floors and restrooms are dirty and the door knobs and restroom fixtures don't even meet ADA requirements. I'm not sure how they get away with it. The physical therapists were very good. He did make excellent progress in his physical strength recovery due to their hard work.

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Government Inspection History

16 inspection visits in the last three years, 61 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 7, 2026Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2026

Apr 23, 2026Health Complaint1 citation
  • Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 15, 2026

Jan 2, 2026Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 23, 2026

Dec 5, 2025Fire Safety StandardHealth Standard14 citations
  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 26, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 26, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 26, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 24, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2025

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2025

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2025

  • Implement a program that monitors antibiotic use.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 26, 2025

  • Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Severity B of L: potential for minimal harm, patternCorrected Dec 6, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity B of L: potential for minimal harm, patternCorrected Dec 26, 2025

Jul 25, 2025Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 18, 2025

Dec 27, 2024Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 17, 2025

Oct 3, 2024Fire Safety StandardHealth Standard15 citations
  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2024

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2024

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2024

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2024

  • Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Severity B of L: potential for minimal harm, patternCorrected Oct 25, 2024

Jul 3, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 26, 2024

Jun 24, 2024Health Complaint1 citation
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 17, 2024

Jun 7, 2024Health Complaint1 citation
  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2024

May 6, 2024Health Complaint2 citations
  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2024

Mar 28, 2024Health Complaint3 citations
  • Ensure that residents are free from significant medication errors.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2024

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 22, 2024

Jan 31, 2024Health Complaint2 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 23, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 23, 2024

Nov 28, 2023Health ComplaintInfection Control1 citation
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 27, 2023

Oct 13, 2023Fire Safety StandardHealth Standard15 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Nov 17, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 6, 2023

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 13, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 13, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 13, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2023

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2023

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2023

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2023

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2023

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2023

  • Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 3, 2023

  • Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Severity B of L: potential for minimal harm, patternCorrected Oct 13, 2023

Aug 7, 2023Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 25, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does West Covina Healthcare Center offer?

West Covina Healthcare Center offers Skilled Nursing / Long Term Care.

Where is West Covina Healthcare Center located?

West Covina Healthcare Center is located at 850 S. Sunkist Ave. in West Covina, California.

What do families say about West Covina Healthcare Center?

Most reviewers describe attentive, caring staff and a clean, welcoming facility with good dining and therapy services. However, one detailed and serious account describes medication delays, slow response times, and unsanitary conditions during an 8-day stay, raising real concerns about care consistency.

How did West Covina Healthcare Center do on recent health and safety inspections?

West Covina Healthcare Center had 16 government inspection visits in the last three years, with 61 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit West Covina Healthcare Center?

Submit the Request Information form on this page to connect with West Covina Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at West Covina Healthcare Center? Claim this listing to update photos, pricing, and details. It's free.

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