3.1(14 ratings)· Warwick average: 4.5
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Home Health Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of VNA of Care New England are sharply divided, describing both deeply compassionate hospice care and troubling lapses in staffing and communication during medically urgent moments. Families who worked with the hospice team praised specific nurses, CNAs, and chaplains, while others reported serious concerns about home health follow-through and emergency response.
AI-generated from reviews and community data.
VNA of Care New England is a home health agency serving Warwick, Rhode Island offering Home Health. Families rate it 3.1 out of 5 across 14 reviews.
VNA of Care New England is a Medicare-certified home health agency serving clients in Warwick, Rhode Island since 1971. As a nonprofit organization, it provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits.
The agency holds a CMS quality star rating of 4.5 of 5. Reviews are mixed. Several families praise the compassion and knowledge of staff members across roles, from nursing and therapy to administrative support, and describe care during end-of-life and grief support as attentive and thorough. Other reviewers report concerns about responsiveness to urgent situations, communication about care plans, and clinical priorities during critical moments.
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Help Me Choose3.1overall · 14 ratings combined
3.1★ on Google (14)
Lloyd Morse
Feb 2026
I have Leah for physical therapy she is amazing personality, therapy I she goes out of her way to help. Also I have Vicky for CNA and she is fantastic great people all around couldn't ask for better care thank you so much VNA my hat off to you
Kerrie Crimmins
Jan 2026
The VNA of Care New England is made up of very caring people. From the nurses, the CNAs, the chaplain, and the people that answer the phone when you need there help. Not only did they make my mother comfortable during her time with them, they explained everything to us. Although they are all wonderful people, I do have my favorites Jim the nurse or as my mother called him nickname Nick haha, Samira My moms CNA was so caring with my mother
ShiningSquirrel
Aug 2025
This place is the WORST! After a knee replacement, they sent a PT to my home. First this guy shows the first day and does a bunch of paperwork that he should have done in the office. Received no care. Second day, he comes, and I tell him I can't stand because I am in a lot of pain. This was to be expected as the surgeon said the third day would be the worst after the local wear off. He makes a fake phone call and "claims" he spoke to my surgeon who wants me to meet him at the hospital. He calls 911 and has me taken to the emergency room. Now the fun part, he never spoke to anyone at my doctor's office, not a single person and certainly not my surgeon. He out and out lied to both myself and my spouse. I spent 3 days in the emergency room, then they transferred me to a nursing home where I spent nearly a month. Now the sad part, ALL I needed to do was take 2 pain pills instead of 1 and that is what my surgeon would have told him, if he had bothered to really speak to him or anyone in his office. What his reasoning for lying was, I have no idea. From speaking to a rep over the phone, I found out he also forged the medical papers at their office. Now they are trying to collect co-pays for giving no care and doing nothing. The paperwork on their end was changed to say a female PT was sent instead of a male and the paperwork where he lied has suddenly disappeared. Unluckily for them, I still have the booklet he left with me with a detailed list of what he did NOT do, with his name and signature. I have dealt with 4 different employees, all four of them have been extremely dishonest and incompetent. There are other options out there, avoid VNA of Care New England at all costs.
Jacob Pruitt
Jul 2025
Amazing nurses, aides, chaplains, grief support staff, and office staff. From the people answering the phones to those that visited our mother, each one was compassionate, knowledgeable, and kind. The grief support after her death was so much more than we expected. Our family is deeply grateful for the VNA of Care New England Hospice. Our chaplain listened to us as well as our mother was a pastor's kindness and gentleness - she was such wonderful support and we looked forward to her visits. The grief support was helpful - Rev. Burton is knowledgeable and a great listener as well. Our nurses were delightfully helpful and realistic while still offering a hopeful spirit. We are beyond grateful for the VNA of Care New England Hospice.
Bethanie Fernandes
May 2024
More concerned with medication count than my father lying dead in the next room. The male nurse was really not concerned with anything. Told me to wash and change my father as he did med count. 3 weeks before my father had a fall that banged his HEAD. NO ONE CAME until 8 hours later when all that COULD have been done was too late. When my mother was dying, nurse went on vacation and assigned NO ONE to her cases. Took calling a MANAGER to get her to a hospice facility. Just....inconsistent and horrible management of care. That GAWD I'm a cna and could advocate for her. They don't care if your loved one dies. Just count the meds and move on. Just....HORRIBLE staffing
VNA of Care New England is a Medicare-certified home health agency (certified since 1971). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.5 / 5
Medicare star rating
Services offered
What patients say
5.0 / 5 patient survey rating
620 completed patient surveys, 29% response rate.
Hospital outcomes
How patients did
Service area
VNA of Care New England reports serving 70 ZIP codes, including Providence, Cranston, Warwick, Pawtucket, Albion, Ashaway, Barrington, Bradford, Bristol, Carolina and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 417006. National figures are the average across all certified agencies.
VNA of Care New England offers Home Health.
VNA of Care New England is located at 51 Health Ln in Warwick, Rhode Island.
VNA of Care New England carries a 3.1 out of 5 rating from 14 Google reviews. Reviews of VNA of Care New England are sharply divided, describing both deeply compassionate hospice care and troubling lapses in staffing and communication during medically urgent moments. Families who worked with the hospice team praised specific nurses, CNAs, and chaplains, while others reported serious concerns about home health follow-through and emergency response. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Yes. VNA of Care New England is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.5 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page, or contact VNA of Care New England directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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