Universal Home Care, Inc.

Nita Luckett

Sep 2026

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This place was recommended upon my discharge. However the services that I received from this place was absolutely of no use. Multiple therapist came out to see and not one was better than the next. They were not able to provide me any help. I had to self teach myself all the things they were supposed to help with, they would come out and literally only show up to get their ipad signed to say they showed up. They would even leave me messages on my phone confusing me with other patients they were trying to go out and see. One therapist Made inappropriate and condescending comments about my health in regards to me doing great considering they work with 80 year olds most days. Also they would send out an assistant because the initial therapist Mac stated he was too expensive to come out. I had several equipment essentials recommended for my recovery I never got any of it nor was it ever followed up on to tell me if it had been approved or denied. I was very disappointed with their conduct/services. I started refusing visits altogether.

Ms K

Sep 2024

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My rating goes as follows, five stars for the nurses -4 stars for the geriatric physical therapists. First physical therapist was an older very small woman by the name of Jila. Jila is way too old to be an effective physical therapist in my opinion she could not ambulate my mom! She performed zero physical therapy on my mother, and after the third visit where she was sort of all over the place and very hyper active, she let us know that she was only here for caregiver training and she was training us and things that we already knew but failed to ask us if we were already aware of what she was trying to teach us. Second physical therapist was also a geriatric physical therapist by the name of George. He came to evaluate my mother and never touched her, basically denied services without even trying range of motion! Unbelievable! He came in a dirty track suit with his lunch all over his shirt. He was rude and non attentive to the patient. Under Jimmo vs.CMS a Lawsuit filed on behalf of patients with chronic conditions that will not get better Medicare will pay for physical therapy to alleviate pain and for persons that are afflicted with diseases such as Parkinson’s disease or other diseases the cause contracture or into for limbs that benefit from movement from physical therapy. It is the law under federal guidelines for Medicare yet home health companies like universal act like they won’t get paid and use Medicare services not paying them for anything other than caregiver training, as an excuse for their shotty physical therapist. So if you want geriatric physical therapist which I don’t recommend - use this Home Health but beware you won’t get physical therapy from anyone under the age of 75

Eucario De Jesus

Jun 2024

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Excelente app

Romey Keys

May 2024

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The therapists I worked with were well prepared. They gave me printed instructions. Worked with me to make certain I had mastered them. They took all of my vitals. They advised me on how to continue on with exercises. They discussed my feelings about the operation and my moods. They helped me deal with my post-operative situation.

Celia Gerry

Mar 2024

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I received outstanding care from the nurses at Universal Home Care. I was recovering from abdominal surgery, and a nurse came daily to change my dressings. The nurses came when they said they would and did what they were supposed to do in a gentle and careful manner. Beyond that they were just the nicest people and a pleasure to have in my home.