BRUCE WILD
Feb 2026
Great staff and caring atmosphere. My first time being there and I felt like they really listened and tried to help. People I spoke with said the same thing.
1 / 5Quick Facts
- Total units
- 60
- Medicare rating
- 5 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 60
- Inspections
- View history (34 citations)
- Medicare Quality Rating
- Only 5-star Medicare-rated nursing home within 100 miles
- Leadership
- Recently changed to new management team
CMS Care Compare
What Families Think
Most reviewers describe Tupper Lake Center as warm, attentive, and well-run, especially praising recent improvements under new management. The facility holds a notably strong Medicare quality rating, though one family reported serious difficulty getting follow-up communication after a resident's discharge.
The Good
- Caring, attentive staff repeatedly praised
- Facility described as clean and well-maintained
- Variety of activities keeps residents engaged
- Noticeable improvement under new management
- Nursing staff singled out for going above and beyond
The Bad
- One report of unanswered calls and no follow-up on post-discharge care needs
AI-generated from reviews and community data.
Tupper Lake Center Nursing and Rehabilitation is a senior living community in Tupper Lake, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 14 reviews.
About Tupper Lake Center Nursing and Rehabilitation
Tupper Lake Center Nursing and Rehabilitation is a 60-bed skilled nursing and long-term care facility in Tupper Lake, New York, serving residents who need ongoing medical support and rehabilitation.
Families highlight the caring nature of the nursing staff, with one family noting they "felt like they really listened and tried to help." The facility is described as well-maintained and clean, with a welcoming atmosphere. Several families commend the variety of activities and programs available to keep residents engaged. Under recent management changes, staff professionalism and attention to resident needs appear to be strengths that families consistently appreciate.
Communication challenges surface in reviews, with one family reporting difficulty reaching admissions and follow-up services by phone over a three-week period. The facility carries a 3.4 out of 5 Google rating based on 14 reviews, reflecting mixed experiences among families.
Types of Care at Tupper Lake Center Nursing and Rehabilitation
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Tupper Lake Center Nursing and Rehabilitation
3.4overall · 14 ratings combined
3.4★ on Google (14)
Sarah Miller
Mar 2024
My experience at Tupper Lake Center exceeded my expectations in every way. The staff is incredibly caring, attentive, and knowledgeable, providing top-notch care to all residents. The facility is well-maintained and clean, creating a comfortable and welcoming environment for residents and visitors alike. The variety of activities and programs offered ensures that residents are engaged and stimulated. I highly recommend Tupper Lake Center to anyone seeking quality care for their loved one
B W
Jan 2024
Under the new management, this facility is fantastic! All the staff and maintenance are professionals and love what they do.. Shout out to Sherry and the nursing staff for caring above and beyond and always going the extra mile!
Bridget Matthie
Dec 2023
I have tried for 3 weeks since my mom left to contact the admissions an get the follow up done for my mom's needs on physical therapy an meals on wheels an physical needs an Noone will return calls from this place. Can call daily during business hours leave message an no answers. Does anyone know how to get hold ofget a hold of the owner or what I can do
Glenn Keet
Sep 2018
Turns out it is the only 5 Star rated nursing home by Medicare within one hundred miles! If you want a high quality nursing home for your loved one located somewhere between Albany and Montreal, you can not do better than Mercy Living Center.
Government Inspection History
4 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jan 30, 2024Fire Safety StandardHealth Standard8 citations
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2024
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 18, 2024
Have elevators that firefighters can control in the event of a fire.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2024
Jan 25, 2024Health Complaint6 citations
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 18, 2024
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 18, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2024
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2024
Jun 17, 2022Fire Safety StandardHealth Standard5 citations
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2022
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2022
Ensure that testing and maintenance of electrical equipment is performed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity C of L: potential for minimal harm, widespreadCorrected Aug 8, 2022
Nov 21, 2019Fire Safety StandardHealth Standard15 citations
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 28, 2020
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 28, 2020
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2020
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2020
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2020
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 28, 2020
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 28, 2020
Have an enclosure around a vertical opening shaft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2020
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 28, 2020
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 28, 2020
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 28, 2020
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 28, 2020
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 28, 2020
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 28, 2020
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 28, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Tupper Lake Center Nursing and Rehabilitation offer?
Tupper Lake Center Nursing and Rehabilitation offers Skilled Nursing / Long Term Care.
Where is Tupper Lake Center Nursing and Rehabilitation located?
Tupper Lake Center Nursing and Rehabilitation is located at 114 Wawbeek Ave in Tupper Lake, New York.
What do families say about Tupper Lake Center Nursing and Rehabilitation?
Most reviewers describe Tupper Lake Center as warm, attentive, and well-run, especially praising recent improvements under new management. The facility holds a notably strong Medicare quality rating, though one family reported serious difficulty getting follow-up communication after a resident's discharge.
How did Tupper Lake Center Nursing and Rehabilitation do on recent health and safety inspections?
Tupper Lake Center Nursing and Rehabilitation had 4 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Tupper Lake Center Nursing and Rehabilitation?
Submit the Request Information form on this page to connect with Tupper Lake Center Nursing and Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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