Shannon Hernandez
Apr 2024
If you love your family member don't put them here unless you want them to die. This facility is a disgrace and other than a few wonderful cna they will ignore and mistreat your family member.
1 / 5Quick Facts
- Total units
- 90
- Medicare rating
- 5 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 90
- Inspections
- View history (31 citations)
CMS Care Compare
What Families Think
Reviewers describe The Springs of Hillcrest as clean, calm, and staffed by caring people who check in often on residents, with several families noting long-term trust built over years of care for multiple relatives. One reviewer, however, raised a serious complaint about neglect and mistreatment, standing in sharp contrast to the otherwise positive feedback.
The Good
- Facility described as clean with no bad odors
- Staff described as friendly, helpful, and attentive
- Nursing staff checked in frequently on residents
- Multiple family members cared for there over years
- Small touches like an aviary noted fondly by visitors
The Bad
- One report of serious neglect and mistreatment of a resident
- No published pricing information available
AI-generated from reviews and community data.
The Springs of Hillcrest Health & Rehabilitation is a senior living community in Prescott, Arkansas offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.3 out of 5 across 33 reviews.
About The Springs of Hillcrest Health & Rehabilitation
The Springs of Hillcrest Health & Rehabilitation is a 90-bed skilled nursing and long-term care facility in Prescott, Arkansas. It serves seniors requiring ongoing medical care and rehabilitation.
Family experiences center on consistent staff attentiveness and facility cleanliness. Multiple families noted staff members checking in frequently and maintaining a friendly presence, with one noting that members of the nursing staff "have always had a good intent and done a job better than I could do." Visitors remarked on clean hallways, clean resident rooms, and the absence of odors, practical markers of daily upkeep. The facility also features a bird aviary that families found to be a meaningful addition to the environment.
One critical review stands apart, alleging neglect and mistreatment, which suggests experiences vary considerably. The facility carries a 4.3 out of 5 Google rating based on 33 reviews, reflecting broad but not universal satisfaction among families.
Types of Care at The Springs of Hillcrest Health & Rehabilitation
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of The Springs of Hillcrest Health & Rehabilitation
4.3overall · 33 ratings combined
4.3★ on Google (33)
Toni Wartinger
Nov 2023
We enjoyed our visit. The facility is very clean and the staff friendly and helpful. Thank you for taking such good care of our loved one.
Karen Genore
Jul 2023
I love the birds very good idea. The halls were very clean no bad smells. I went to visit my sister her room was clean and so was she. All in all everything was good thank y’all for that. It makes me feel good about her stay there I hope it is always like that. Mary Hobbs
mike ellis
Feb 2022
My mother was at Hillcrest for about three years and now my dad is there. We have personally known members of the administrative and nursing staff. They have always had a good intent and they have done a job better than I could do. My family and I have always appreciated their efforts.
Ronald Martin
Nov 2021
Admitted my 95 old Dad on Friday November 26, 2021 at Prescott Arkansas. Came up on Thursday Thanksgiving day to look and get him room ready for Friday afternoon. Return on Friday and Sunday saff was very helpful and fully of smile. On both days I was there after my Dad was admitted saff came by at least 5 times to check ✔ on my Dad and visited with family. I would like to thank everyone for making his new beginning and my heart at ease. This was a hard decision! Thanks again!
Government Inspection History
3 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Aug 14, 2025Fire Safety StandardHealth Standard5 citations
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 11, 2025
Install a fire alarm system that can be heard throughout the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 11, 2025
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 11, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2025
May 23, 2024Fire Safety StandardHealth Standard16 citations
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 22, 2024
Have an alternate power supply for its alarm system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 22, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 22, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 22, 2024
Ensure proper usage of power strips and extension cords.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 22, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 22, 2024
Have properly located and lighted "Exit" signs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 22, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 22, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 22, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 22, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 22, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 22, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 22, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 22, 2024
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 22, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 22, 2024
Jul 7, 2023Fire Safety StandardHealth Standard10 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Aug 11, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 11, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 3, 2023
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 3, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2023
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2023
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2023
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does The Springs of Hillcrest Health & Rehabilitation offer?
The Springs of Hillcrest Health & Rehabilitation offers Skilled Nursing / Long Term Care.
Where is The Springs of Hillcrest Health & Rehabilitation located?
The Springs of Hillcrest Health & Rehabilitation is located at 1421 West Second St North in Prescott, Arkansas.
What do families say about The Springs of Hillcrest Health & Rehabilitation?
Reviewers describe The Springs of Hillcrest as clean, calm, and staffed by caring people who check in often on residents, with several families noting long-term trust built over years of care for multiple relatives. One reviewer, however, raised a serious complaint about neglect and mistreatment, standing in sharp contrast to the otherwise positive feedback.
How did The Springs of Hillcrest Health & Rehabilitation do on recent health and safety inspections?
The Springs of Hillcrest Health & Rehabilitation had 3 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit The Springs of Hillcrest Health & Rehabilitation?
Submit the Request Information form on this page to connect with The Springs of Hillcrest Health & Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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