3.4(84 ratings)· Jonesboro average: 4.1
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for The Springs of Jonesboro Health and Rehabilitation are largely negative, with multiple families describing neglect, slow response times, and poor hygiene care, though one reviewer praised the nursing staff and administration's attentiveness. The community holds a 3.4 out of 5 rating from 84 Google reviews, reflecting a mixed but concerning overall picture.
AI-generated from reviews and community data.
The Springs of Jonesboro Health and Rehabilitation is a senior living community in Jonesboro, Arkansas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 84 reviews.
The Springs of Jonesboro Health and Rehabilitation is a skilled nursing and long-term care community in Jonesboro, Arkansas, licensed for up to 136 residents. It holds Medicare and Medicaid certification for all licensed beds and maintains a five-star CMS overall rating.
The community offers 24-hour staffing, on-site nursing, private rooms, a restaurant-style dining room, salon and barber services, social activities, and wheelchair accessibility. Additional amenities include an emergency call system, housekeeping, laundry service, medication management, dietary accommodations, gathering spaces, cable or satellite television, and a salon or barber on-site.
Reviewer experiences are sharply divided. Some families report that nursing staff and aides are friendly and helpful, with administration actively present in the facility and responsive to questions. However, many other reviewers express serious concerns about care quality, citing gaps in bathing and personal hygiene, cold food service, unmet requests for haircuts and denture cleaning, falls and injuries, and unresponsive staff attitudes. Communication and consistency in personal care routines appear to be areas where reviewers commonly report problems.
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Help Me Choose3.4overall · 84 ratings combined
3.4★ on Google (84)
L Pickett
Jun 2026
My mom hasn't took a bath since tues 2nd 2026..today is Sunday 7th 2026. Now that's terrible..they are mean ..she ask for extra blanket doesn't bother to get her one.she didn't like the.food they.didnt offer ntn so.she ate ntn but crackers bullshit..state will be call
Michaella Nuchols
May 2026
They get no stars at all this place sucks, I will not ever let my worst enemy up here. They was rude, and when you walked in you never got a hello how are you. I swear they are there just for the money. My grandmother in law was up here, she needed physical therapy and some where to stay to get help 24/7 which hardly happened. Granny also always cried that she wanted to come home because she didn’t like it up there and that everyone was rude. So please don’t put a loved one up there ever. We did pull her out and I will never walk foot in this building again(Just had to leave a one star which I wish I could leave zero stars). Also the way the room is laid out ain’t big enough for two people and they need to clean and have a better call light area and pay more attention to there residents. Your residents call lights shouldn’t be on for longer than 5 minutes especially if they have to use the bathroom. But hope this helps everyone out.
Cody Wilkins
Mar 2026
Please DO NOT allow your family members to go here! Worst rehabilitation center in Jonesboro! My father went & came home in worse condition. I would post photos of the wounds he has, but I don’t want it to get flagged.
Sheila Wheaton
Jan 2026
Wasn't very happy with this place. Dad fell out of bed once and out of wheelchair once which he needed stitches. The food was served cold. I asked for a haircut for him several times and he never received it. I told them he had dentures and they needed to be cleaned and they never cleaned them. Showers weren't given much. I had to shave him several times. At times he didn't want it done but he hates a beard I shaved him. Found him with soiled linens many times.. yellow ringed once brown ringed. If you're a aide you know what that means. Found him almost out of his wheelchair one night after shift change. His clothes came up missing for awhile. Then his roommate had a pair of his pj's on for 3 days then they were thrown on floor. They don't know how to place the clothes that were soiled in the bag in the closet they threw them on the floor or left em on the table in his room. I told em I would do his clothes but they took em anyway. My aunt was there once and she told me about the laundry issues there. So I will not put my dad back there again if I can help it. It's like many of the workers didn't really care. But there were a few who actually did.
VPR REX
Nov 2023
My brother has been there for over a year. The nursing staff and aides are very friendly and helpful. I have eaten meals with him in the cafeteria several times and even the administrator was in there working to get all patients and guest served. The administration staff is always there to answer any questions I may have.
6 inspection visits in the last three years, 16 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 13, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 17, 2025
Ensure proper usage of power strips and extension cords.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 7, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 13, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 13, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 27, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 27, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 27, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 24, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 21, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Springs of Jonesboro Health and Rehabilitation offers Skilled Nursing / Long Term Care.
The Springs of Jonesboro Health and Rehabilitation is located at 1705 Latourette Drive in Jonesboro, Arkansas.
The Springs of Jonesboro Health and Rehabilitation carries a 3.4 out of 5 rating from 84 Google reviews. Reviews for The Springs of Jonesboro Health and Rehabilitation are largely negative, with multiple families describing neglect, slow response times, and poor hygiene care, though one reviewer praised the nursing staff and administration's attentiveness. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
The Springs of Jonesboro Health and Rehabilitation had 6 government inspection visits in the last three years, with 16 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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