Doris Holmes
Jul 2026
I went to see some I've known for years hope they'll be home soon.
1 / 5Quick Facts
- Total units
- 122
- Medicare rating
- 4 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 122
- Inspections
- View history (19 citations)
- Religious orientation
- Faith-based mission stated by staff
- Medical staffing model
- Nurse practitioner rather than on-site physician
- Security check-in process
- Kiosk sign-in required for visitors
CMS Care Compare
What Families Think
Most reviewers describe The Heights on Valley Ranch as a clean, welcoming skilled nursing and rehab community with attentive, compassionate staff and effective physical therapy. One family reported a troubling experience involving a dietary mix-up and delayed recognition of a medical complication during a rehab stay.
The Good
- Staff described as kind, compassionate, and respectful
- Facility consistently described as clean and attractive
- Physical therapy helped residents regain strength
- Administrator and care director responsive to family concerns
- Front desk and nursing staff praised as helpful
The Bad
- One report of failure to accommodate a prescribed liquid diet
- One report of severe dehydration and confusion not caught by staff
- No physician on staff; medical care handled by a nurse practitioner
- One report of occupational therapy not addressing showering/dressing needs
AI-generated from reviews and community data.
The Heights on Valley Ranch is a senior living community in Porter, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 226 reviews.
About The Heights on Valley Ranch
The Heights on Valley Ranch is a skilled nursing and long-term care community in Porter, Texas, with a licensed capacity of 122 residents. The facility is modern in design, situated on wooded grounds with a pond entrance, and families note that the building is consistently clean and well-maintained.
Family experiences here are notably divided. Positive reviewers consistently highlight individual staff members, particularly nurses and LVNs like Qiana McCracken, who deliver attentive, compassionate care and go beyond standard duties for residents. Several families reported that their loved ones recovered well after hospitalization and appreciated the food quality and physical therapy services. However, a substantial segment of lower-rated reviews raises concerns about dietary accommodations, particularly for residents with post-surgical or medically restricted diets; multiple families reported that ordered dietary restrictions were not consistently followed. Additional complaints center on management interactions with staff, inconsistent evening-shift attentiveness, and room assignment practices that did not meet family requests.
The facility carries a 4.3 out of 5 rating across 226 Google reviews, reflecting this polarized feedback. Families considering placement should ask directly about dietary protocols and staffing continuity, especially for rehabilitation stays.
Types of Care at The Heights on Valley Ranch
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of The Heights on Valley Ranch
4.3overall · 226 ratings combined
4.3★ on Google (226)
Reed Mobile Notary Closers
Jul 2026
I went to notarize for a patient there. It was easy to sign in and visit was very friendly.
Judy McDonald
Jul 2026
My sister has only been here two days, but so far she love it. They keep everything clean. The staff has been so nice and helpful. She had a great room 👍
Jennifer Mireles
Jun 2026
My mother broke her hip and after the hospital we moved her to the Heights on Valley Ranch January 1, 2026. She’s 92 and was scared to death to be left alone at night since visitors are not allowed to stay overnight. I was worried sick. When they opened the next morning I ran to her room scared to death of what I would find. And there mom was, SITTING UP ON THE SIDE OF HER BED, eating her breakfast and laughing with her roommate, Kamiko. When I asked her about the night she told me about the most wonderful nursing assistant that helped her, Essa Khan. He calmed her nerves and was so careful with her and her sensitive hip. Over the next 3 weeks I got to know Essa. He is the kindest, most caring, sweetest person I have ever met in my life. And I saw him in action dealing with upset patients. There’s something about him that calms everyone he meets. He is someone that I would like to see become a nurse. If I had the money I would pay for it myself. He is that good. I can’t put into words how much I appreciate Essa’s care. He treated everyone as if they were his grandparents. With respect and loving care.<br>While Essa was the standout, ALL of the employees we met were wonderful. The nurses were great, really great, and would work with the doctor to get mom the extra care that she needed. When the insurance person would call every time she would say: “ this is ______ with the Heights At Valley Ranch, don’t worry it’s not an emergency.” Because she knew that when people see the rehab calling we would think the worst. And it’s that kind of empathy I saw over and over again with all of the employees.<br><br>The physical therapists were intense, but they had to be to get mom back on her feet. They have physical therapy TWICE a day, so eat your Wheatie’s! After 3 weeks, mom was ready for the real world. She still walks with a walker but it’s just for safety’s sake.<br><br>I can’t really put into words how much I appreciate the whole team at The Heights on Valley Ranch. They treated mom with kindness and respect. And I saw them do that to everyone. I know some real villains work at other nursing homes, but not here. I would give them 100 stars if I could! And if they’re smart they will invest in Essa Khan. He’s that good!! Thank you, thank you, thank you to everyone there !!!
khalids daily vlogs
Jun 2026
Very nice clean and hospitable.
Government Inspection History
4 inspection visits in the last three years, 19 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 15, 2025Fire Safety StandardHealth Standard7 citations
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2025
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025
Dispose of garbage and refuse properly.
Severity B of L: potential for minimal harm, patternCorrected Jun 15, 2025
Oct 11, 2024Health Complaint1 citation
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 28, 2024
Mar 21, 2024Fire Safety StandardHealth ComplaintHealth Standard8 citations
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 8, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 8, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 8, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2024
Provide enough food/fluids to maintain a resident's health.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 28, 2024
Dec 20, 2022Fire Safety StandardHealth Standard3 citations
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 23, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 21, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does The Heights on Valley Ranch offer?
The Heights on Valley Ranch offers Skilled Nursing / Long Term Care.
Where is The Heights on Valley Ranch located?
The Heights on Valley Ranch is located at 23200 Valley Ranch Parkway in Porter, Texas.
What do families say about The Heights on Valley Ranch?
Most reviewers describe The Heights on Valley Ranch as a clean, welcoming skilled nursing and rehab community with attentive, compassionate staff and effective physical therapy. One family reported a troubling experience involving a dietary mix-up and delayed recognition of a medical complication during a rehab stay.
How did The Heights on Valley Ranch do on recent health and safety inspections?
The Heights on Valley Ranch had 4 government inspection visits in the last three years, with 19 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit The Heights on Valley Ranch?
Submit the Request Information form on this page to connect with The Heights on Valley Ranch and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at The Heights on Valley Ranch? Claim this listing to update photos, pricing, and details. It's free.
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